Why Choosing The Right Telephone System Is Important?

by Administrator 27. July 2012 12:24

Effective communication is a key element to a successful business, which is what makes it increasingly important to choose the right telephone system for your business. Since this shall have an impact on your relations with prospective clients, existing customers, business partners, affiliates, and all the people who really matter in your business, it is advisable to take out time to do some research and evaluate your options before you finally choose a telephone system for your business.

Some of the important factors that you need to take into account are the size of your business, future plans for expansions, nature of calls, estimated budget, etc. Here, we shall enlist the major reasons that make the choice of a telephone system important for your business-

  • In most cases, your telephone system is the only form of interaction that your clients will ever have with you. This makes it important to make an extra effort to strike a favorable impression.
  • An ineffective telephone system will mean hampered communication, which is bound to have a direct impact on your sales and productivity.
  • A telephone system that offers additional features like call conferencing, call transfer, call forwarding, text chatting, etc., can help to significantly boost employee productivity.
  • With a coming-of-age telephone system in place, being out of office for a week does not mean missing out on what’s going on, since such phone systems facilitate on-the-go connectivity, enabling you to take your phone connection with you wherever you go!
  • A phone system that employs the latest VoIP technology can make it possible to make international calls at the cost of local calls, which is a great feature for those who mainly need to make long-distance calls for their business. The reduction in phone bills results in long-term savings, which can be utilized in ventures that are more productive.
  • Choosing the right telephone system usually means having a reliable service provider when inevitable technical faults arise. Phone systems that are operated over the internet do not even need the technicians to be present in person, as troubleshooting can be done within minutes over the internet.
  • By choosing the right telephone system for your business, you can easily make changes in the size of your business without having to worry about either getting rid of previous equipment, or arranging for new ones. Your service provider will be able to accommodate these changes with the minimum inconvenience caused to your business.

We at Folkerson Communications LTD provide you with state-of-the-art telephone systems for small, medium and large business enterprises. For more information or query, you can call us at (512) 977-0055. We are also available at other locations across Central Texas and can be contacted at Temple: (254) 742-0064, Killeen: (254) 698-0016 and Waco: (254) 662-2255.

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Why Investing In VoIP Makes Sense?

by Administrator 20. July 2012 14:31

Switching to VoIP is the next logical step that most business owners are making, not just to cut down on costs of long-distance calling, but also to experience the myriad benefits that this new-age communication system offers. Here is a look at the top reasons why you should shift from conventional telephony to VoIP for your business-

  • VoIP eliminates the need of a separate wiring for telephones and data, by merging both these lines into a single wire on the LAN.
  • The fact that VoIP is administered via the web makes handling technical defects or carrying out modifications much easier than it is in a conventional landline system.
  • By making use of the internet as the channel for communication, VoIP makes international calling much cheaper than it otherwise would be, enabling employees to keep in touch even when working from remote areas; as well as facilitating regular communication with overseas clients. This also helps the business in building a global presence without international call rates coming in the way.
  • VoIP integrates instant messaging with voice calling, making it possible to communicate via messaging instead of always having to call.
  • Another attractive feature of VoIP is video conferencing, which is a useful way of conducting online meetings, and availing the benefits of face-to-face communication.
  • The centralization of voice mail, e-mail and other forms of corporate communication simplifies support and maintenance to a great extent.
  • VoIP offers a mobility that was an alien concept with conventional landline phones. Once you switch to VoIP, you no longer need to worry about missing out on important phone calls when you are away from office. Cloud VoIP makes it possible to route incoming calls to you, wherever you are.
  • Getting business VoIP is a logical decision because it is a flexible setup, which is installed keeping in mind a provision for future expansion as well as cutting down. That means that if you desire to make any change in your office space in the future, your hosted VoIP service provider will be able to accommodate you, without you having to worry about the management of surplus or insufficient resources.
  • Employee productivity is enhanced with the use of VoIP, thanks to features like conferencing, recording, call forwarding, etc.
  • With a hosted VoIP service in place, the onus of troubleshooting lies on the service provider, eliminating the need of an in-house technician, and also enabling quick servicing in case of any technical issue.

If you are looking for Hosted VoIP phone system for your business, contact us at Folkerson Communications, LTD. We provide customized and affordable VoIP services in and around Central Texas. For more details, you can call us at Austin: (512) 977-0055, Temple: (254) 742-0064, Killeen: (254) 698-0016 and Waco: (254) 662-2255.

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How Internet Telephony Works

by Administrator 12. July 2012 02:39

Internet telephony is a widely-used communication option in which the internet is used to transmit telephone calls. This can be either done from a computer to a traditional telephone set, from a computer to another computer and nowdays even from telephone devices to another telephone device.

Internet telephony employs a protocol that is referred to as VoIP, which stands for Voice Over Internet Protocol. The mechanism of VoIP is the conversion of analog signals into digital ones, which can easily be transmitted over the internet. When a caller speaks into the microphone, his voice is converted into data that the computer can read. This data is then broken into small data packets for transmission to the user, just like any other data that we send over the internet. The entire process takes place within the fraction of a second.

At the receiving end, the reverse process takes place, with each data packet being reassembled into data compatible with the receiving machine. This machine then demodulates the data, converting it back into voice signals, which can be understood by the receiver. The final step in this process depends on whether the receiver is using a computer or a telephone system. In case of a telephone set, a gateway device is used to complete the demodulation process, whereas in case of a computer, the sound is heard using attached speakers or headphones.

Internet telephony offers several advantages over conventional voice calls. The biggest of these is the cost-efficiency that results from it not being time-based. It also allows users to avail several other useful features, such as conference calling, video conferencing, call transfer, caller ID, etc. Moreover, by enabling the use of computers for making phone calls, it makes it possible to keep in touch on the go. With the software installed, one can make internet phone calls from anywhere where there is an internet connection.

For customized and cost effective VOIP business phone systems in Central Texas, feel free to visit us at Folkerson Communications. You can contact us at the following locations - Austin: (512) 977-0055, Temple: (254) 742-0064, Killeen: (254) 698-0016 and Waco: (254) 662-2255.

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Reasons To Choose Hosted VoIP For Your Business

by Administrator 4. July 2012 20:14

VoIP, short for Voice Over Internet Protocol, commonly pronounced as “voyp”, has completely revolutionized the idea of telephonic communication at the workplace, making it not just cheaper, but also a lot more structured than it has ever been. While the first advantage that comes to the mind when we talk of VoIP is lower phone bills, there is a lot more to benefit from when you choose hosted VoIP for your business. With the hosted IP market estimated to grow to double its current size over the next year, it is understandable why hosted VoIP is the next big thing in terms of communication.

A few years back, choosing a premise-based service over a hosted one made perfect sense, owing to the long-term cost saving and control that it offered business enterprises. However, considering that most businesses are not able to modify telephonic configurations instantly for their smooth functioning, it is more logical to opt for a hosted service, which has several benefits over a premise-based one, as enlisted below.

  • The likelihood of post-installation problems is significantly lowered in a hosted service, thanks to the expert reviews and the elimination of the need for complex premise elements. This results in smoother functioning, and a reduced need for troubleshooting.
  • The deployment schedule in case of a hosted service is more rigid and dependable, since there is a minimal need for customer participation. 
  • Hosted services offer a great amount of flexibility, since the deployment is executed line-by-line. This means that the service can be easily incorporated into the existing premise-based equipment, facilitating easier transition. 
  • Since customers do not need to provide their own premise-based equipment, the initial cost involved in setting up a hosted service is significantly lower. 
  • Hosted services are centralized, hence any trouble that might occur can be fixed much faster than a similar problem in a premise-based line. 
  • Hardware and software upgrades in a hosted system are handled by the vendor, making it easy for the customer to make the transition, while also staying up-to-date. 
  • It is much easier to manage changes in the firm size with a hosted solution. Both expansions and reductions are executed with equal ease. All that needs to be done is alter the contract with the vendor, without having to handle any cumbersome sales or purchases.

A hosted VoIP business phone system hence offers customers maximum benefits in terms of fluid information flow, while also eradicating the need for specialized user equipment.

If you are looking for Hosted VoIP phone system for your business, feel free to contact us at Folkerson Communications, LTD at Austin: (512) 977-0055, Temple: (254) 742-0064, Killeen: (254) 698-0016 and Waco: (254) 662-2255.

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