VOIP: A Boon For Customer Support Centers

by Administrator 28. November 2012 19:19

VOIP stands for Voice Over Internet Protocol. It is a technology that is used for the transmission of voice data over the Internet by making use of various protocols. It works through conversion of the traditional telephone signals into digital form and transmitting them as packets like the normal data. With the invasion of technology on every aspect of our lives, the role played by customer support centers for offering technical support in case of issues faced by the customers has become all the more significant. Such help has a great utility for the users. There are various means through which the required support can be delivered to the customer. VOIP is one of the most effective among these means.

Any customer support center that operates today needs to maintain a continuous flow of information between its clients and customers. Healthy interaction among them lays the foundation for a successful business. Communicating through the use of the conventional land telephone systems is a very costly proposition and budget constraints do not allow companies to follow it. VOIP facilitates an inexpensive and efficient way of maintaining that link of communication.

The world has literally become a global village. Many customer support centers need to keep in touch with their huge base of customers spread across different parts of the world. By making use of the internet infrastructure that they have at their disposal, they can easily remain in contact with their customers anywhere in the world. As VOIP is cheap, it is the perfect option for customer support centers for overseas communication.
Besides being cost-effective, there are many other features that a VOIP system offers. These features greatly enhance the user-experience and hence assure the firm of strong customer loyalty.

A VOIP system allows the customer care executives to maintain data pertaining to specific customers which come in very handy during real-time interaction. The provision of making multiple calls simultaneously is another feature that is hugely beneficial. In an age where nobody has time or patience, such a provision means addressing the concerns of many customers in one go.

For certain specific issues, the calls can be easily transferred to the appropriate department that can handle the customer’s query. The call transfer feature is yet another advantage of using the VOIP systems.
There are some services that are commonly sought by customers. The round-the-clock voice support that a VOIP offers for such services greatly reduces the trouble that the customers have to go through. These services could be in the form of subscribing to new services or modifying the existing ones. VOIP also allows the customer support centers to maintain caller IDs. A VOIP thus offers an array of attractive features that can help the customer support centers to handle their customers in an effective way.

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Selecting The Right VoIP System

by Administrator 19. November 2012 15:35

There is no doubt about the fact that VoIP phone systems are the perfect solution for any business. It has several benefits and helps in augmenting the business growth. This is true, especially in the case of small business organizations.

Every business needs to have a proper system, which facilitates all the employees within an organization to communicate effectively with each other. VoIP is garnering positive response from all the business quarters. But there are a few things that you need to remember before you choose a VoIP system. Read on to know what all things you need to consider:

  • You have to determine if VoIP will work the best for your type of business organization. A VoIP hosted system is a very good option if your phone system is going to be utilized by less than 25 users. This means it’s a kind of bonus for small businesses.
  • Select the VoIP phone system that is in sync with your business needs because many of these systems are similar. Facilities like auto-attendant, voicemail and voicemail-to-email are some of the requirements of a business organization. Look for the features that you want and accordingly choose the VoIP phone system.
  • VoIP phone systems provide the benefit of integration with other business systems like CRM or ERP platform. You should be clear as to which of your business phone systems need integration with your new VoIP systems and then only go to a vendor.
  • A capable IT staff can easily maintain and support the VoIP phone system without any hassles. Make sure you have an able IT department before you go in for a hosted VoIP hosted system.
  • VoIP systems are very cost-effective and hence help you save money. These systems are more reliable and easily expandable in the longer run. So if you are looking at adding new features and technologies in the future, VoIP is the ideal choice. The VoIP experts will ably set up the phone system and add features as per your business requirements. Their support system is very efficient and helps in saving your precious time thereby leading to profits.

By now you must have known the various benefits of VoIP phone systems and why hordes of businesses are opting for them over traditional landlines. The reasons are clear: it is flexible, cheaper, simple and loaded with superb features.

For affordable and reliable VOIP phone systems for your business, kindly visit us at Folkerson Communication, LTD. We can be contacted at Austin: (512) 977-0055, Temple: (254) 742-0064, Killeen: (254) 698-0016 and Waco: (254) 662-2255.

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VoIP Is The Way To Go For Small Businesses

by Administrator 12. November 2012 14:54

When you have a small business enterprise, budget consideration is something that tops your priority list. At the same time, as a business firm, you need to be in constant touch with your clients and customers. This is where VoIP (Voice over Internet Protocol) comes into picture. So what does it exactly do? Basically, a VoIP phone system works by transmitting your voice over the Internet as data. It is a hassle-free form of communication with simple installation and maintenance procedures. There are a number of benefits of VoIP when compared to traditional, hard-line phone systems - the reason why this system has become such a rage. Read on to know how VoIP is beneficial for small sized business firms.

Firstly, VoIP phone systems allow businesses to communicate at fraction of costs in comparison to traditional phone lines. Even when you have to communicate across the globe, you do not have to pay hefty phone charges as in case with Traditional Phone Systems.

Secondly, VoIP does not involve all the technicalities that are associated with traditional phone systems. The complex hardware associated with old systems can only be understood by a well-trained technician. The maintenance of such systems is expensive. If a problem occurs in the old phone systems, you might have to wait for the technician to arrive and in turn lose working hours as well as productivity. But there is no such problem with VoIP. It is easy to manage and maintain. Also most of the VoIP Phone system providers provide dedicated 24 hours customer support to tackle any issues that occur. VoIP systems also give you a host of useful features like making calls from your computer, forwarding calls to your mobile etc

The third benefit of VoIP is that it helps you respond quickly to the needs of the customer. Difficult customer interfaces that eat up your time only end up harming your business. VoIP is the perfect option for the current generation as it is built using the latest technology. It is in sync with the latest changes in the market. Moreover, the web-based VoIP customer support system eliminates the requirement of a technician, thus making things easy.

Coming to the further uses of VoIP; it is very employee-friendly so to say. These days people working in business firms are up-to-date with the latest advancements in technology. Complicated user interfaces only test their patience. But VoIP systems can be easily merged with the Web and mobile devices that your employees are already using. Call forwarding is so much simpler and your employees can receive incoming calls no matter where they are. Not only this, employees can also check their voicemail from email, thus making things faster and quicker.

All in all, it can definitely be said that VoIP is the way to go from small business enterprises. Fascinating features, strong customer support system and superb functionality are the features that perfectly cater to the needs of small businesses. These systems are flexible and will definitely contribute towards the productivity of a small business to take it to new heights.

We at Folkerson Communications, LTD, provide customized and affordable VoIP phone system for your small sized business in and around Central Texas. For more details, call us at Austin: (512) 977-0055, Temple: (254) 742-0064, Killeen: (254) 698-0016 and Waco: (254) 662-2255.

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VoIP Solutions For Medium Sized Businesses

by Administrator 5. November 2012 13:47

VoIP refers to Voice over Internet Protocol and it is used to make and receive phone calls locally and internationally by converting analog audio signals into digital data that can be transmitted via the internet. It is a great for medium sized businesses that want to save on their call costs as it lets them enjoy free calls over the internet. VoIP is a revolutionary technology that helps medium-sized companies reduce their operating expenses and increases their productivity and efficiency. It lets these companies focus on their work instead of being stuck in hassles related to maintenance of the phone systems.

Here are some immediate benefits that a medium-sized company gets to enjoy on switching over to VoIP phone systems:

  • Cost reduction: VoIP calls are amazingly cheaper than conventional phone calls, which means that the businesses’ phone bills are cut down drastically. Local calls are up to 70% cheaper and STD calls are charged at local rates. International calls are also much cheaper than those made on a standard mobile call. VoIP providers charge much less as compared to their competitors and what’s more, you do not have to bother about expensive maintenance of the phone infrastructure as in the case of traditional phone systems.
  • Better sound quality: VoIP services are far more superior to the traditional phones as they offer their customers the best sound quality for maximum efficiency at work. You no longer have to waste time trying to understand an unclear conversation with your clients. This improves your services and helps you to be more efficient by saving on time.
  • Highly flexible: These phone systems are highly flexible and can be taken along with you wherever you go. You can carry the system to your hotel room in case you travel often and do not want to stay disconnected from your customers. You can also make and receive calls through your laptop, which ensures you do not miss an urgent call from a client even when on the go.
  • Scalability: VoIP phone systems are highly scalable as they can be immediately molded to suit your growing business requirements. This is especially beneficial for medium-sized businesses as they can easily expand their business by adding offices and employees without affecting the business communication
  • Advanced functions: With VoIP phone systems, you can enjoy some of the best features free of cost such as conference calling, video functionality, call forwarding, and white board features.

We at Folkerson Communication, LTD specialize in providing complete VoIP solutions to small and medium sized businesses in Central Texas. For more details, call us at Austin: (512) 977-0055, Temple: (254) 742-0064, Killeen: (254) 698-0016 and Waco: (254) 662-2255.

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