VoIP is undoubtedly the most-sought communication system among businesses worldwide. What started off as an exciting new technology that few could afford, has gone on to become an affordable and chic solution to business communication. Opting for a VoIP phone system, which is short for Voice Over Protocol, can help you save thousands on long-distance calling, while also unifying communication among different branches of your business.

Folkerson Communications Ltd, based in Austin TX, relies on decades of experience in the telecommunications industry, to ensure that you get the very best when you choose to switch to VoIP for your business.

Some of the key features that are included in VoIP telephone systems are:

• Integration: There is a wide range of options that you can choose for your Austin business when it comes to integration through VoIP. You can opt for voicemail-email integration, as well as integration of software-based applications like video conferencing and instant messaging with your phone system.
• Automation: VoIP results in increased automation for its users. For instance, one can view information about callers whose calls have been missed, through a single button. This can be especially useful for customer service staff that has to deal with a large number of clients every day. VoIP also makes it possible to store important information about specific calls through call journal entries.
• Mobility- VoIP makes it simple for a mobile workforce to remain connected at all times. The phone system can redirect phone calls to the next available number if the primary number is not being answered. Advancements in this feature now make it possible to determine the employee’s location based on their last login, before redirecting the call.
•  Auto-attendant- Auto-attendant is a popular feature being opted for by business owners. It helps to save time by redirecting calls to the concerned department based on information provided by the caller.
• Conferencing- Different levels of conferencing can be included in a VoIP phone system depending on the needs of the business. Video conferencing can help increase the efficiency of communication, enabling participants to share presentations and other data in real time. This eliminates the need to make long distance calls or travel to distant locations for business meetings. Advanced conferencing features now even make it possible for users to work on a shared computer during the conference, or share files and access each other’s desktops.

For more information, visit call us at (512) 977-0055.

When it comes to a business phone system, you need to consider a lot more than just being able to make and receive phone calls. Modern phone systems are loaded with a host of additional features that can go a long way in boosting the productivity of your business in terms of inter-office as well as intra-office communication. The key consideration should be choosing a set of features that enhance the efficiency of your business, without ending up being redundant. Here’s a look at some of the most essential features to consider while investing in a business phone system:

• Video conferencing- Video conferencing is a must-have feature in all modern business phone systems. You can save a substantial amount of money through video conferencing, by eliminating the need to travel for business meetings. In addition to that, you can also make use of this feature for delivering effective business presentations that can have a stronger impact than a traditional voice call.
• Auto attendant- This is a great feature to give a “big-business” feel to your enterprise. A large number of Austin-based businesses are now opting for this feature. When a caller calls on the office line, the call is answered by an automatic system, which then redirects it to the concerned department.
• IVR- Short for Interactive Voice Response technology, this is a useful feature for businesses that need to collect customer data. This helps in offering customer support even when the business is closed, by automatically retrieving data specific to a particular customer.
• Call recording- Call recording is an efficient way to monitor the performance of customer service representatives, and exercise efficient quality control. In addition to this, it can also be used to retrieve calls made by customers in case of any complaints.
• CTI- This stands for Computer-Telephone Integration, which unifies the telephone system with your computer. When a customer calls, the caller ID gets displayed on your computer screen, along with the complete information about that particular customer.
• Call forwarding- Almost all modern telephone systems have this feature, which makes it possible to handle office communication on the go. For instance, if your business is in Austin, and you are visiting San Francisco, you can still receive and make phone calls using your office number. This feature is also useful in managing remote employees, and hence saving on office space and resources.

We, at Folkerson Communications LTD, provide you with reliable and cost effective solutions to all your business telecommunication needs. We offer modern business phone systems suitable for small, medium and large business enterprises. For any further information or query, call us at (512) 977-0055.