Top Five Features Of A VoIP Business Phone System

by Administrator 22. January 2014 18:40

VoIP phone systems have nearly out-phased traditional wired telephone systems, enabling businesses to enjoy the benefits of feature-rich and cost-effective communication. Here is a look at the top five features that VoIP business phone systems have to offer for your Austin business:

  • Affordability: This is a particularly beneficial feature for businesses that involve a lot of long-distance calling, as it can help to significantly bring down your communication costs. In addition to the direct cost-cutting on long-distance calls, you can also save money through the use of general purpose computers instead of special software or proprietary hardware.
  • Remote connectivity: VoIP is highly beneficial for businesses with multiple locations. With a VoIP phone system, it is possible to transfer voice calls instantly, no matter where across the country you are located.
  • Conference calling: VoIP enables smooth conference calls, which can go a long way to enhance connectivity between coworkers and business associates. Nearly every VoIP phone system is capable of allowing conference calling involving at least three parties, with some business VoIP phone systems even supporting as many as 99 calls in a single conference.
  • Find Me-Follow Me: This has gone on to become one of the most popular features offered by VoIP phone systems. It enhances connectivity, making it possible to reach an employee even when he is not available at his extension. For instance, if you do not pick a call that is made to your desk phone, the call will be automatically transferred to your cell phone. If you still do not pick it, it can be transferred to an alternate cell phone or extension. This feature boosts customer satisfaction by eliminating the need for customers to keep track of multiple numbers to reach employees.
  • Auto Attendant: Auto attendant can help to give a big-business feel to your company, ensuring complete customer satisfaction when calls need to be routed. This software is included in the package of most vendors.

If you are looking for a VoIP phone system for your Austin business, Folkerson Communications LTD can help you with a hosted VoIP solution. We provide phone systems with a customizable feature set to meet the individual needs of your business. Our experience of more than 17 years in the telecommunication industry helps us to deliver the very best to all our customers. Contact us today at (512) 977- 0055 to learn more about our VoIP phone systems.

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VoIP Voicemail Benefits

by Administrator 15. January 2014 14:15

The list of benefits that VoIP offers to businesses is practically endless, which explains the worldwide popularity of this communication system. The major ones include cutting down on communication costs, boosted efficiency, and increased productivity. Apart from its financial benefits, another major benefit of VoIP, that is often ignored, is that of its voicemail feature, which can go a long way in improving your business. Here is a look at how your Austin business can benefit from VoIP:

  • VoIP voicemail enables a more relaxed working environment, as employees can leave their desks as they please, without having to worry about missing a call or two. With the voicemail feature, it is possible to get back to the customers and clients within minutes of missing their call.
  • This voicemail stands out from that in traditional phone systems, with features like visual voicemail, which allows employees to access their voicemail on a visual interface by simply logging in to their account, irrespective of where they are at the time.
  • Staff can also customize greetings on VoIP voicemail. This enables them to program a busy message for the specific period when they will be unavailable. These professionally recorded greetings can also help to give a big-business feel, ensuring an optimal experience for customers while their call is being routed.
  • Another popular feature being used by businesses is the voicemail-to-email feature. This feature alerts the employees via email, each time they receive a voicemail. This enables them to respond to the messages with the necessary action immediately, without having to wait until they get back to the office. This feature helps to boost business productivity by managing the workflow of individual employees.
  • Employees can also benefit from receiving the actual voicemail message as an email attachment on their mobile devices or personal computers, which can be saved to review later.
  • Some businesses also opt for the VoIP voicemail feature that sends a complete text transcription of the voicemail message, which can still be accessed even if they fail to hear the message.

If you would like to avail the benefits of voicemail in a VoIP phone system for your business, Folkerson Communications, LTD can help you make the most of this feature. With over thirty years of experience in providing reliable, cost-effective communication solutions, we can help you to choose the best set of VoIP features for your Austin business.

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Things To Consider Before Opting For Wireless VoIP Phone In Austin TX

by Administrator 8. January 2014 13:12

VoIP is the next big thing in the world of communication, with nearly every business making the switch from traditional PBX phone systems to VoIP. A large number of small and medium businesses across Austin are benefitting from the unified communication (UC) that VoIP offers, with a recent Microsoft study showing that more than 60% businesses are opting for a UC environment at the workplace. The following guide provides an insight into what business-grade VoIP offers, highlighting some important considerations that need to be made before opting for a wireless VoIP phone system in Austin TX:

A major factor to consider before switching to VoIP is the reliability of your internet connection. You need to realize that each time your internet connection goes down, so shall your voice service.

  • Another major consideration is security. With business voice traffic being transmitted over the internet, phishing, and other security concerns are a highly realistic possibility. You want to ensure that you have a dedicated internet connection with a secure firewall before switching to VoIP.
  • You also need to decide whether you shall opt for a hosted VoIP service or a self-hosted service. A hosted service makes things pretty simple, by handling all the heavy lifting offsite, and requiring no additional hardware. A self-hosted system on the other hand, requires a bit more work, requiring you to invest in some basic hardware.
  • The initial cost that you shall incur upon opting for VoIP depends on the size of your company and the existing infrastructure. Some basic things that you shall need are a broadband connection, routers and switches with configurable quality of service settings, and an internet service provider with a sufficient bandwidth cap.
  • You also need to ensure that your phones can communicate over VoIP. For this, you need to have SIP-enabled phones. If you wish to keep using your traditional analog touch-tone phones, you shall need to plug them into an ATA.

Folkerson Communications, LTD provides comprehensive business communication solutions across multiple Central Texas locations. We can provide you with professional guidance regarding the best-suited VoIP phone system to meet the requirements and budget of your business. We also provide ancillary services including structured cabling and data networking. To learn more about our VoIP services in Austin, contact us at (512) 977-0055.

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