VoIP Features That Can Benefit Your Small Business In Austin TX

by Administrator 18. April 2014 15:21

VoIP or voice over Internet Protocol is a cost-effective and an efficient way of transmission of voice data over the internet. It eliminates the need for having the bulky hardware that is associated with a conventional analog telephone system. Read on to know how your business in Austin can benefit through implementation of a VoIP phone system.

  • VoIP systems allow you to set up conference calls within no time. The conference call features in a VoIP system ensures that you can call multiple people at once without wasting time in setting up a virtual meeting as is normally the case.
  • With a VoIP system in place, there is no way you will ever miss an important business call. Whether you are on the road travelling, or sitting inside your business cabin, VoIP makes sure that every call reaches to you. This goes a long way in making the best use of available business opportunities, without missing out on the important ones.
  • With so many business calls coming in, it might so happen that you forget certain important conversations or discussions. VoIP offers a solution for that as well through its voice transcription feature. This allows the transcription and delivery of your conversations in the form of voice mail so that you can keep a track of all important calls later on, even after the call has ended.
  • A relatively new feature in VoIP telephone systems in Austin is a setup for customer relationship management. Since business is all about serving your customers, the CRM feature of a VoIP system maintains a call history of consumers. So every time a particular customer makes a call, you can ensure continuity and answer him or her in the best possible manner by having a look at the recorded customer profile.
  • A feature that benefits small businesses that have to often put their callers on hold is ‘music on hold’. This feature allows you to choose the kind of music or information that you would want your customers to hear when you put their call on hold. Silence can be a deterrent at times, hence the importance of this feature.
  • Call screening is another feature that proves to be handy in business. If you are getting repeated calls from a number that serves no business purpose, you can easily disconnect the calls by looking at the caller ID. In case you receive a personal phone call from your home, you can easily redirect it to your cell phone.

Go in for VoIP systems for your business today and reap the benefits through the whole lot of features that these systems offer.

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Why Do Businesses Switch To VOIP?

by Administrator 10. April 2014 15:58

VoIP or Voice over Internet Protocol is a term used to describe the technology related to transmission of phone calls over the Internet. Just like an email, voice data can also be transferred over the Internet. These days, many businesses are making the shift from the conventional analog telephone systems to VoIP. The most obvious and significant advantage is the reduction in costs. Read on to know more about how VoIP systems are beneficial for businesses.

  • Money is the key driver of any business; with VoIP you are bound to save significantly on transmission costs. As companies switch from telephone systems to VoIP systems for making calls, the costs go down considerably. Another advantage is the fact that VoIP systems are easy to upgrade as they are built on software. This is not the case with conventional telephone systems that are made of physical hardware which is quite expensive to upgrade or replace.
  • VoIP systems increase the efficiency of business operations as they are easily accessible through remote systems as well. Teams across multiple geographic locations can connect on conference calls and interactions to discuss important business issues.
  • VoIP systems are scalable in nature. In the event of expansion of a business or moving it to a new location, a VoIP system can be easily scaled up to cater to the requirements. That is not the case with a conventional analog telephone system like telephone systems where a major overhaul would be required to expand the infrastructure for an existing business.
  • Another benefit of implementing VoIP systems for conducting business is the remarkable quality that they offer. The quality of sound is crystal clear, whether you are making a call to a branch office within the same city, or communicating with a client sitting in some other part of the world.
  • VOIP phone system helps in considerably lowering the response time as well. In today’s age of competition, time is money; making the right response at the right time is what differentiates winners from the losers. VoIP systems enable businesses to react quickly to opportunities for growth and expansion. These systems are highly reliable and make it possible to move ahead of the competition in no time.

Therefore, if you want your business to reap the benefits of a cost and time-effective mode of communication, VoIP systems are the way to go. They offer quality, efficiency, scalability, and robustness for your business.

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Hosted VoIP Phone System Benefits

by Administrator 3. April 2014 15:53

Businesses are always on the lookout for new processes and technologies which they can use to ramp up the efficiency and cost-effective of their day to day activities. Nowadays, most important business processes and activities rely strongly on the quality of technology at their disposal. Telephonic communication has always been a major part of business processes, and there has been a paradigm shift in the level of technology available in this area over the past years. Slowly but steadily, hard line telephones are making way for the more advanced and feature-laden hosted VoIP or Voice over IP solutions that have taken the business world by storm.

There are many benefits that hosted VoIP phone systems have over older business phone systems Austin. These are convincing enough for businesses to replace their older technology with this newer and better one. Here are some of those benefits -

  • Ease of use - Hosted VoIP solutions take very little work to set up and can even be deployed with people who do not posses much technical skills. There is no need to install extensive cabling and very easy to add more components for later use. There is also no need to maintain pieces of hardware that are likely to deliver faults and complications over time. VoIP is entirely software dependent and not susceptible to these problems.
  • More productive - Businesses can leverage the immense power of hosted VoIP to significantly boost their productivity. Since it is much less expensive than its earlier counterpart, businesses can use those surplus funds to enrich other important areas or processes. Latest VoIP technologies allow company personnel to not just make phone calls but also to send and receive important business documents and conduct business meetings through video conferencing.
  • Flexible and mobile - VoIP integrates telephonic conversations with other important modes of business communication like email, electronic fax and video conferencing, thereby allowing people to multitask easily. When creatively used, its flexibility can really change the way business processes are conducted. Also, VoIP can be used from any location with an internet access, thereby making it possible for people to stay in touch even when they work from home or are on the move.
  • Economical - Hosted VoIP as a communications solution is much cheaper than older technologies like the phone systems. Particularly in cases where a business needs to facilitate frequent long-distance communication, VoIP can be a great way to bring down costs while adding to the functionality on offer. It is a long-term investment which can be an inviting proposition financially.

We at Folkerson Communication, LTD provide affordable and efficient hosted VoIP services to small and medium sized businesses in Central Texas. For more details, call us at (512) 977-0055.

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