VoIP Phone Systems: Additional Features Offered

by Administrator 18. February 2015 18:32

Phone systems are essential for the smooth functioning of your company’s operations. It can be a deciding factor for the success or decline of your business. This is where the efficiency of VoIP phones can help. Being technologically advanced and feature loaded, VoIP can help you streamline your tasks and handle the call of the customers in a better way.

Given below are some of the important features that are offered by VoIP phone systems:

  • Call Conferencing: VoIP allows you to conduct smooth and uninterrupted conference calls with your coworkers or business associates. Also, if your company has offices in international locations, you can stay in touch with them without even sustaining exorbitant telephone bills.
  • Video Calling: No matter in which corner of the world you are, you can always stay connected with your office work. VoIP phone systems allow you to conduct domestic or international video calls at an affordable price.
  • Find Me/Follow Me Call Routing: This feature enables the user to direct a call to your mobile phone before it gets transferred to the voicemail. For instance, if you do not pick the call at your office phone, it automatically gets routed to your personal number. Thus, you can conveniently answer customer queries even when you are not in the office.
  • Auto Attendant: With this, you can use a prerecorded menu to help the caller get to the desired area of service.  It can also help you avoid the hassles of transferring and directing calls to the concerned department.
  • Call Waiting: If any call comes while you are already busy on the phone, the caller ID of VoIP will automatically notify you. Thus, you can easily toggle between multiple callers simultaneously.
  • Voicemail: The voicemail feature is a must have for every business phone system. With this, you can have your unanswered callers leave a message for you which can be later retrieved. Thus, you can achieve much higher levels of customer satisfaction. The voice messages can also be preset to be sorted according to the date and time at which they were received.

We, at Folkerson Communications, Ltd. can help you with all your business telecommunication needs. We offer affordable and customized VoIP phone systems tailored to the specific needs of your business in Harker Heights, TX. For more information, you can call at (254) 698 – 0016.

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Signs You Need A New Business Phone System

by Administrator 13. February 2015 14:54

With the business environment becoming increasingly competitive, it is very important to keep up to date with technology in order to be successful. Phone systems are the most important part of communication between a business and its customers. Thus, they must be constantly upgraded to incorporate the newest features that can significantly improve the quality of your business operations while cutting the overall costs.

If you are considering a new phone system for your company the best choice would be a VoIP system. It can help you save money on both domestic and international calls while providing many useful features that can significantly contribute to the growth of your business. It will also increase employee productivity and improve customer service.

Given here are some of the most common signs that prove that you need a new phone system for your business:

  • Lack Of Scalability: Your existing phone system should be able to accommodate the needs of you expanding your business. If it does not have the feature to inexpensively add more users or extensions, it must be replaced.
  • Increasing Call Volume: A common problem with businesses is the shortage of phone lines to handle a large a large volume of both inbound and outbound calls. A VoIP phone system can help you increase your call capacity along with additional features like call waiting, call transferring, automated call answering etc.
  • Unsupportive Of Multi-Office Feature: If you are planning to open up a branch or office of your business in another location, adding phone line extensions should be an easy and cost effective task.  Your existing phone system should support this feature or else it’s a sign that you need to switch.
  • No Distant Communication Support: In the present business scenario, ‘work from home’ culture is becoming increasingly common. Thus, your company’s phone system must be capable of transferring calls to the mobile phones of the employees. If not, it is highly possible that you will miss out on a lot of potential customers.
  • Require More Functionality: Another reason that you might need a new phone system is that your phone system lacks enough features to keep up with the evolving needs of your business. For instance you might need to monitor, track and record call conversations. These features are available in the VoIP phone systems.

Folkerson Communications, Ltd, offers affordable and feature loaded VoIP phones to the businesses in Harker Heights, TX. For more information, you can call us at (254) 698 – 0016.

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VoIP: How It Can Help Your Call Center In Austin, TX

by Administrator 4. February 2015 15:15

VoIP systems have a spectrum of features that have the potential to offer a competitive edge to call centers. Some of the benefits that call centers can reap by installing a VoIP system are lower costs, increased flexibility, better control and enhanced integration with system and data.

VoIP system uses the Internet to transfer data and calls by digitalizing the data and splitting it into packets. These packets are sent to the destination over the Internet where they are reassembled.

Some of the benefits of using VoIP technology for call centers are:

Reduced Operation Costs

The biggest benefit that a call center can derive from using the VoIP system is reduction in the costs. The phone bills are much cheaper and the VoIP equipment is also more affordable than the conventional telephone gear such as PBX. By using VoIP, one can easily create a virtual call center where the services are offered from home or with the help of remote agents. This not only boosts the coverage, but also helps in improving the quality, productivity and reduces operational costs. VoIP system doesn’t burden the call center with infrastructure costs and high technology budget, which can be redirected towards expansion or other development purposes. It is also cheaper to re-install, maintain and repair the VoIP system.

Improved Efficiency

The next generations VoIP systems are loaded with unique features such as quick connect function, which helps the call center save money by connecting the call with the agent before connecting it with the customer. This reduces the long pauses that are a part of dialer-generated calls. Other important features include automatic call recording, which helps by automatically tagging and categorizing the calls to streamline business actions. VoIP system helps the companies automate their internal processes and use the customer intelligence to boost customer services. It becomes easy to supervise and thus, improves the quality of contact center services.

Increases Productivity

VoIP helps call centers boost customer satisfaction by decreasing or eliminating the hold time. The system allows the customers to have their calls received promptly. The system ensures the best coverage during the peak time as VoIP calls are easy to route. This technology is helpful in improving customer relationships as it also has features like call forwarding, voice mail and call recording.

We, at Folkerson Communications, Ltd. provide VoIP phones syste,s tp call centers and other busienss firms in Austin, TX.  For more information, call us at (512) 977-0055.

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