Choosing A Small Business Phone System

by Administrator 18. March 2015 18:39

An effective and reliable communication system lays the foundation of a successful business, particularly for small-scale industries. Thus selecting an appropriate phone system is essential for all businesses. However, with numerous options available, it can be quite difficult to choose the one that perfectly suits your business needs. If you are small business owner, looking to simplify the communication channel with your clients, employees and customers, switching to a hostedVoIP phone system is the ideal solution for you. It can provide you with a balanced combination of reliability, cost-effectiveness and sophisticated features.

Given here are a few important factors that you must consider in order to choose the most efficient small business phone system:

Evaluate The Needs Of Your Organization

This is the first and most important step in determining the right phone system for your business. Analyzing the needs of your business processes, problems with your existing phone system and your company’s short as well as long term goals can help you asses the type of phone system you need. If you do not perform this check properly, you may end up buying an expensive phone system that is not functional for your particular business.

Have A Pre-defined Budget At Hand

Small businesses are in constant search of ways to reduce their overhead expenses and increase productivity. Thus, it is important to find a solution that offers the best value without compromising on the features that should be present in a contemporary phone system. This is the reason why most small businesses are choosing VoIP pone systems for their telecommunication needs. Besides being easier to install than a traditional phone, VoIP technology can also help you minimize the costs of regular maintenance. Moreover, you can upgrade the system anytime without having the need to purchase a separate hardware or equipment.

Decide On The Features That You Need

Another important factor to consider while deciding on a phone system is the features that would be needed to organize your business operations. For instance, whether you will be hiring a receptionist to answer the calls or you need an auto-attendant in the phone. Make sure you choose the features that are useful for your business and your employees can efficiently use them to their full potential.

For more tips on how to choose a small business phone system in Killeen, TX, contact Folkerson Communications, Ltd. at (254) 698 – 0016.

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Benefits Of Call Routing: VoIP Killeen

by Administrator 11. March 2015 15:54

Maintaining a balance between telecommunication costs and client satisfaction can be challenging for any business. While you strive to provide the highest standards of customer service, it is equally essential to keep your telephone bills to the minimum. With the call routing features offered by many VoIP phone systems, you could effectively achieve both objectives. It allows you to direct the inbound calls to the concerned division in order to improve your response time and reduce call back costs.

Given below are some of the features that VoIP call routing can have for your business:

  • Minimal Call Disturbances: With the call routing feature, calls can be evenly distributed among all the employees so that the customers’ queries can be handled as quickly as possible. This helps in managing your business operations smoothly and consistently.
  • Saves Time: Call routing also allows you to direct a customer’s call to the employee he/she previously spoke to. This way, the caller does not need to explain the problem each and every time. This helps to save time and frustration on the part of the caller as well as improves the credibility of your business.
  • Direct Callers To Appropriate Branch: VoIP phone systems have an in-built feature to set up a voicemail menu that allows the customer to select the category and type of his problem. Based on this information, the call is then automatically routed to the concerned branch that is best suited to resolve the issue. This will add to your professionalism as well as efficiency in handling the callers’ needs in a better way. 
  • Handle High Call Volume: Large businesses, specifically call centers and BPOs, are required to handle huge inbound as well as outbound call traffic each day. Without intelligent call routing, it is highly possible that a number of calls are missed out. However, when you install a VoIP phone, you can easily direct the caller to the next available employee.
  • Advanced Call Analytics: Call routing helps business owners to understand how their efforts are affecting customer relations. By checking the call analytics, they can implement different strategies to improve employee performance as well as client conversion rate.

We, at Folkerson Communications, Ltd, offer feature rich VoIP phone systems to the business in Killeen, TX. We provide customized services to suit the specific requirements of your business processes. For more information, you can call at (254) 698 – 0016.

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Reasons Why Your BPO Business Needs A VoIP

by Administrator 4. March 2015 15:56

An increasing number of businesses are realizing the potential benefits of switching to VoIP phone systems for their telecommunication needs. Keeping in line with this, BPOs are also coming forward to reap the benefits of VoIP in order to maximize their management operations and business practices. These phone systems offer a consolidated means of communication, which is really important for the growth of the BPO industry.

Given here are some of the reasons why every BPO business needs a VoIP phone system:

  • Lower Costs: This is the primary advantage of switching to the VoIP technology. BPOs have to handle a large volume of inbound as well as outbound calls. Thus, they must employ innovative strategies that can significantly cut their expenses and attract the customers’ attention. VoIP is the perfect solution to this problem as it allows making numerous calls at an affordable price.
  • More Efficient Operations: With VoIP phone systems, BPOs can easily make uninterrupted calls, which, in turn, can help to attract a huge amount of traffic. Also, with the auto attendant feature offered in these phones, you could easily redirect an incoming call to the concerned division.
  • Increased Productivity: VoIP phone systems can also help BPO businesses achieve a higher level of customer base by significantly reducing the wait time. It enables the customers to have their calls attended quicker and by the correct department. VoIP system also ensures that maximum calls are received even during the peak time as they offer a facility for call forwarding.
  • Better Customer Service: VoIP technology is also helpful in improving customer relationships. Advanced features like voice mail, auto attendant, call conferencing, call waiting and call recording are great for providing competent services to the clients.
  • Automation Of Business Processes: Apart from the above-mentioned benefits, switching to VoIP phone systems for your BPO business can also help to systematize your internal operations.  With the calls being automatically recorded, you can efficiently work on improving productivity, sales potential and the quality of services provided.

Folkerson Communications, Ltd is a leading provider of VoIP solutions for businesses in Killeen. We offer affordable phone systems with customizable features in order to accomplish the specific needs of your BPO business. For more details, feel free to call at (254) 698 – 0016.

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