VoIP video conferencing has completely revolutionized business communications. The technology has enhanced business productivity by presenting an innovative way to bring people from across the world at the same platform.

Here are some ways in which businesses can capitalize on VoIP video conferencing and increase productivity in their workplace:

• Better Communication: Video conferencing feature offered by VoIP phone systems promotes effective communication within people at various locations. There are fewer chances of a confusion or wrong interpretation of information as the employees face each other and share a common platform. 
• Increased Productivity Among Employees: Besides better communication, you can also take advantage of promoting a healthy relationship among the colleagues. In contrast to phone calls and emails, employees will stay more alert and active during a video conference call. This implies a quicker and efficient completion of the projects, as the employees will work in co-ordination with each other and understand the goals of the project in a better way. Moreover, VoIP phones will also allow them to make and receive video calls regardless of their physical location.
• Reduce Phone Bills And Travel Costs: Video conferencing can help you to cut down on your travel costs as it eliminates the need to meet the client in person. Thus, you can significantly lower your company’s overheads considering the expenses of travel, transportation, hotel, meals and the time devoted. Also, as the video calls are carried out over the Internet, a VoIP phone can lower your monthly phone bills. It leads to massive cost cutting, which is beneficial to all businesses.
• Stay Ahead Of Competitors: Video conference calls also allow you to have a competitive edge in your industry. It helps you instill trust in clients about your business’ credibility. Talking over a video with a client or customer builds trust and personal relations, better than with other means of communication. A video call exchanges information, body language, voice and facial expression that have a much more impact than just a phone call or an email.

To know more about VoIP video conferencing and how it can benefit your business, feel free to contact Folkerson Communications, Ltd at (254) 698 – 0016. We are a leading provider of comprehensive and affordable VoIP solutions in Killeen, TX.

The success of a business depends on the quality of customer service it provides. It is essential to utilize the innovative telecommunication solutions available today to stay ahead of the competition. VoIP, Voice over Internet Protocol, offers various features that play a key role in efficiently managing and providing quality customer service.

Here are some of the ways in which VoIP call recording can be beneficial for your business:

• New Employee Training: Recording interactions between a customer service professional and clients can be the perfect way to train new employees. Call recording allows trainers to pinpoint the mistakes of each agent and teach the new employees on how to rectify the same. It can also be used to motivate and demonstrate exemplary work that provides excellent customer service.
• Assessing Call Quality: It is important to maintain a consistent level of quality in all the calls received by your company. The agents should be competent to handle even the most complex customer queries and requests. VoIP call recording can help a manager analyze the efficiency of the team for such calls. It assists the manager in addressing to issues during meetings as it can be played over and over again.
• Liability Protection: Another important reason for call recording is protecting your agents against any sort of liability for legal disputes. When it comes to verbal agreements, it can be quite difficult to protect against any allegations. However, with call recording, any legal issue can be handled by relaying the conversation. 
• Performance Review: It helps employees learn from their previous conversations with the customers. The managers can also listen to the calls and take note of the positive and negative points. This can assist in improving performance and in submitting the agents’ annual or quarterly performance reviews.  
• Customer Service Enhancement: Recording and monitoring survey calls can provide an insight to the business regarding the customers’ opinions regarding a particular product or service. This can help them to identify the cause behind the issue and make the necessary changes to improve the service.

We, at Folkerson Communications, Ltd, provide innovative yet affordable VoIP solutions to the businesses in Killeen, TX. For more information about our phone systems, feel free to call us at (254) 698 – 0016 or visit our office at 701 Sun Meadows Dr, Harker Heights, TX 76548.

Effective communication is the key to a successful business in today’s fast paced environment. Maintaining constant contact with the customers and clients is a very important aspect of maintaining relationships and gaining more business. Therefore, as a business owner, it is important that you choose the right phone system in order to improve your company’s profitability.

Here are some tips that can help you choose the most suitable business phone system:

• Determine Your Communication Needs: This is the most crucial step of the selection process. Analyze your business needs and determine how many staff members will require using a phone at present as well as a few years from now. Also, if your office will have multiple locations, you might need to have several phone lines.
• Decide On Essential Features: Make a list of the important features that you require in your system. For instance, determine if you will hire a receptionist or need an automated call attendant. Also deciding about conference and video calling feature or employees working from home etc. will also assist in deciding the phone system required for your business.
• Select Phone System Technology: Depending upon the telecommunication needs of your business, you can decide if you want to go for the VoIP phone system. Carefully evaluate the features offered and whether they will be helpful for your company’s operations. If your organization has multiple locations, employees working from home or your business require frequent international calls, VoIP is the ideal option for a cost effective communication. 
• Scalability And Cost-Effectiveness: Make sure that your business phone system does not require new hardware implementation to add any features. Since VoIP phone systems are software regulated, they do not require any complex cabling and are quite cost effective to maintain in a business setting.
• Ease Of Use: The phone system that you choose for your company should have simple operations that can be efficiently understood and used by your employees. The features offered by the phone should be capable of increasing your telecommunication capacities and should be easy to administer by office personnel without much technical background.

We, at Folkerson Communications, Ltd, provide feature rich and practical VoIP solutions for the businesses in Killeen, TX. For more details, you can call us at (254) 698 - 0016 or visit our office at 701 Sun Meadows Dr, Harker Heights, TX 76548.