VoIP, Voice over Internet Protocol system, offers various features for small businesses that can increase business efficiency. Implementing VoIP helps improve productivity and reduce overheads of your organization. It is easy to install, reduces costs, expandable and is manageable by the employees.

Here are some of the VoIP features that can significantly benefit your small business:

• Find Me/ Follow Me Call Routing: This is a very beneficial feature for employees who are always on the go or on the field. With find me/follow me call routing, the user can specify a certain set of numbers where the office calls can be transferred, before being directed to the voicemail. For instance, if you are not available to attend the office phone, the call can be transmitted to your home phone on the third ring and your mobile phone on the fifth. This assures better customer service and increases productivity as you answer most calls.
• Voicemail To Email Transcription: This feature converts your voicemail messages into text files and sends them directly to your registered Email-Id. It allows you to arrange, prioritize, search or delete any of your voicemails in a much easier and efficient way. Thus, you can access the important voicemails regardless of your physical location.
• Music On Hold: If your company undertakes various customer or client calls and often needs to put them on hold, this VoIP feature is necessary for your business. The music on hold feature allows you to set a soothing tone that your callers can listen to as they await your response. This promotes a better relationship and gives a professional approach to your business.
• Auto Attendant: This feature can help your business appear more professional and impressive to the clients. Having a preset menu can assist your callers in directing themselves to the concerned department, just by choosing the appropriate extension. This eliminates the need of a receptionist to be always present to attend incoming calls.
• Call Conferencing: With VoIP phone systems, you can conduct interrupted conference calls with your clients across the globe. You can efficiently hold meetings, discuss targets, share reports and finalize deals from any location. This improves business relations and reduces costs in visiting the clients or customers in person.

For more information on how VoIP phone systems can benefit your small business, you can contact Folkerson Communications, Ltd at (254) 698 – 0016.

The decision to implement the type of business phone system depends on many important factors. The end goal should be to implement a phone system that reduces your company’s overheads while increasing employee efficiency. With a hosted VoIP solution, you can achieve this target and boost your business productivity.

Benefits Of Hosted VoIP For Businesses:

• Cost Savings: Hosted VoIP is the perfect telecommunication solution for businesses that need to conduct frequent international calls. These systems allow you to do voice calls at local rates anywhere across the globe. Thus, you can save a considerable amount in your company’s phone bills.
• Easy Installation: In contrast to your conventional phone system, hosted VoIP does not require any complex hardware to be installed in your office premises. The service is handled through a remote server by your VoIP service provider.
• Telecommuting: A hosted VoIP system makes it convenient for you to unite your office’s multiple locations with a single manageable phone network. Employees can easily place, receive and redirect calls without being physically present in the same location.
• Increased Productivity: The easy to use interface of a VoIP phone makes it simple for the employees to make the most out of this advanced technology. Features such as call transferring, voicemail, automated dialing, call recording, auto attendant etc. provide for streamlined business operations and increase employee productivity.
• Flexibility: VoIP phones are capable of integrating your business calls to other means of communication such as emails, video conference, electronic fax etc. If used competently, these can completely transform the way your business activities are carried out. Employees can multitask and access their account from any location, which increases employee productivity.
• Scalability: When you switch to VoIP, you do not need to worry about adding costly hardware to meet the expanding needs of your business. You can easily add or remove phone lines any time from the network, without having to deal with cabling issues. VoIP phone systems work on integrated software and do not have any hardware components to maintain.

We, at Folkerson Communications, Ltd, offer complete hosted VoIP solutions to businesses in Killeen, TX. Our phone systems are customizable according to your organization’s telecommunication requirements. For more information, you can call at (254) 698 – 0016 or visit our office at 701 Sun Meadows Dr, Harker Heights, TX 76548.  

Voice over Internet Protocol (VoIP) is a technology that uses the broadband Internet for communication. VoIP converts sound into digitalized voice communication and transmits it through the internet. Thus, it is a flexible and portable telephone option for offices. It offers various features like voicemail, call waiting, toll free numbers and remote operations, which help businesses in their daily operations.

Benefits of switching your business telephone to VoIP:

• Cost savings: As compared to conventional communications telephone lines, VoIP is cheaper as it involves phone calls over Internet data lines. It also reduces cost of equipment, maintenance, manpower and laying lines because all the voice and data transmission of the business firm is done through a single integrated physical network. Long distance and international calls can also be done at cheaper rates.

• Easy to manage: As there is only one integrated network, the burden on network administrator lessens. There is also no need for different teams to manage data and voice networks.

• Easy integration of functions: VoIP offers flexibility and mobility to its users who can integrate various software programs like e-mails, e-fax and conferencing over the telephones. Adapters can be taken anywhere with an internet connection, thus making official calls possible even away from office. This feature provides flexibility and mobility to corporate employees who are required to travel.

• Use of standard phones hardware: There is no need to buy different hardware for VoIP. Modern IP phone systems such as SIP VoIP phones or VoIP Gateway hardware can be used for internet communication purpose.

• Increased productivity: Time consumption on ‘phone tag’, that is the call being forwarded to voice main is removed because VoIP numbers can be connected to different devices. Software is configured so that the ring simultaneously goes to landline and mobile.

• Easy to understand: It is easy to understand the software of VoIP phone that performs all the functions under single user friendly software.

• Rich media experience: Internet calling provides a unique communication experience that conventional phones cannot. Apart from video calling, instant messages and voice messages, a user can also check the presence of another user by status updates like ‘online’, ‘offline’ or ‘busy’. A rich media service is provided by VoIP which gives multiple media options to its users, and creates new markets; e.g. VoIP services in mobile phones.

Thus, communication becomes easier, functional and organized with the help of VoIP system of telecommunication. For more information, contact Folkerson Communications, Ltd. We are located at 701 Sun Meadows Dr, Harker Heights, TX 76548.