When it comes to business telecommunications, it can be quite difficult to figure out which type of phone system will best facilitate your needs. Choosing between the hundreds of features available, different types of phones and service providers, all these require a lot of planning as well as insight about the company’s future requirements. The phone system you select should be able to simplify communication within your office and with your clients or customers. 

Here are some of the tips that can help you choose the right phone system for your business:

• Draw Up A Staffing Plan: First and foremost, you must lay out your business plan in order to determine the number of phone lines you will require at present as well as a few years later. This will depend upon the number of employees in your company as well as the nature of operations, i.e. whether the calls are mainly incoming or outgoing.
• Choose The Features: You may consider call routing if you want your office calls to be directed to your mobile phone. For companies having a work-from-home culture, features such as call conferencing, video conferencing, voicemail etc. would be advantageous. You can also consider a phone with an automated attendant feature.
• Type Of Phone System: Depending upon your company’s telecommunication requirements, you should decide if you want to choose a hosted PBX or a VoIP phone system. Carefully analyze the feature offered by both to determine which of them would best suitable for your business. For instance, if your company has more than one physical location, dealings with international clients or employees working from home, a VoIP phone system will be the best solution for you.
• Scalability: You must make sure that the phone system facilitates easy addition of features, without the need to install any new hardware. In case you hire more employees in the future, it should not be difficult to add extensions to the already existing phone lines. The features offered must be able to increase your business’ efficiency, lower telecommunication costs and the system should not require specialized IT staff to be managed effectively.   

We, at Folkerson Communications, Ltd., are a leading provider of high quality phone systems in Waco, TX. We offer both VoIP and hosted solutions that can be customized according to the requirements of your company. For more information, you can call us at (254) 662 – 2255 or visit our office at 1412 S Robinson Dr, Waco, TX 76706.

Phone systems are a critical component for the smooth and efficient functioning of every business. It is imperative to pick the right one that perfectly suits your organization’s needs and finances. However, with a large number of innovative phone systems offering a host of advanced features, it can be quite easy to get confused. Knowing about the uses of each feature and how it can deliver better customer services is the key to choosing the right phone system.

Here are some of the features that must be incorporated in your business phone system:

• Call Forwarding: With this feature, employees who are routinely out for field visits or working from home can stay connected to their office. It allows them to automatically transfer the calls on the office phones to their mobile numbers. Some business phones also offer a hunt group feature, in which the calls are directed to a chain of phone numbers and finally to voicemail, if not answered.
• Automated Attendant: The automated attendant feature will ensure that your inbound calls will always be responded to, even when your staff is not available. It serves as an alternate receptionist and is essential to present a professional first impression before the clients or potential customers. Automated attendant comes with several customization options which help to efficiently deal with large call volumes.
• Call Conferencing: This feature allows multiple extensions of the phone line to join the same discussion. With call conferencing you can easily conduct meetings or discuss targets with all the employees at the same time, regardless of their physical location. 
• Call Recording: This feature is essential to assure quality and improved services to the customers. Businesses even record calls to train new employees and improve accuracy in conversation with the clients. Recording also helps to review important topics discussed or orders received through phone calls. 
• Voicemail To Email Transcription: Some phone systems allow you to transcribe your voicemail messages and send them to your email Id as text files. This way, you can easily and quickly view, delete, search or sort all your voicemails. You can also access your voicemails from any location across the world.  
• Music On Hold: If you need to handle several inbound calls or require to put your callers on hold, this feature is a must have. Music on hold will let your callers listen to a soothing tone while waiting for someone to answer their query.

We, at Folkerson Communications, Ltd., provide advanced business phone systems in Killeen, TX. For more information, you can call us at (254) 698 – 0016 or visit our office at 701 Sun Meadows Dr, Harker Heights, TX 76548.

Businesses, whether small or large, are constantly on the lookout for ways to increase their efficiency and reduce overheads. One of such ways is to use hosted phone systems for their telecommunication needs. Unlike the traditional phones, a hosted system utilizes an outsource service provider install and sustain the company’s communications. As most of these phone systems work on the VoIP technology, they unfetter the companies from getting into the hassles of maintaining or repairing large equipment. Thus, businesses can focus on expanding their arena with the help of advanced features as well as lowered phone bills. 

Here are some of the benefits you can have by installing hosted phone systems at your office: 

Does Not Require Large Infrastructure: The main benefit of choosing a hosted phone over a traditional system is that the former one does not require you to install large infrastructure within the office premises. You just require a phone and a working Internet connection to operate the system. All other equipment is put up in a separate location. Your employees simply need to learn the basic working of the system such as making and receiving calls, retrieve messages, record conversations and other such operations.  

Easy To Maintain: Being off-premise these phone systems are quite easy to install and maintain. You do not need to hire specialized IT staff to operate the hosted VoIP system. Each employee can easily learn to handle the phone system, add or remove features, as per their requirements. Your service provider will also offer regular maintenance programs to keep the equipment up and running as well as boost your employees’ efficiency. 

Offer Flexibility: Hosted VoIP phone systems offer a considerable level of flexibility to the users. You can easily expand or cut down functionality, enable remote communications and even open up or relocate to another office branch without disrupting the present communication system at your office. 

Advanced Features: Hosted phones typically offer certain key features that are not present in the convectional systems. These may include call waiting, call recording, voicemail, video calling, call conferencing, automated attendant, voicemail to email transcription etc.  

We, at Folkerson Communications, Ltd, offer affordable hosted phone systems for business houses in Austin, TX. We offer high quality phone systems from some of the leading brand names in the industry, such as NEC and ESI. The phone plans and equipment can be easily customized according to your company’s telecommunications requirements. For more information, you can call us at (512) 977 – 0055.