Choosing The Right Hosted Phone System

by Administrator 19. November 2015 16:31

Effective communication is the lifeline of any business, whether small or large. Considering this, a phone system remains to be one of the most important components determining the success of any organization and, hence, should be chosen wisely. With so many phone systems available at present, deciding on the one that suits your business’ requirements requires a lot of deliberation. It needs to have a perfect balance between advanced technology and cost.

Here are some tips that can help you choose the right hosted phone system for your business in Central Texas:

  • Evaluate your needs: Firstly, you should assess the telecommunication requirements of your business. Determine the number of employees who need a phone line at present as well as a few years down the line. The phone system that you choose should be scalable to accommodate your needs as your company grows.
  • Decide the features: You should be absolutely clear about the features you need in your hosted phone system. There are a wide range of features included in the systems but you should choose only the ones that are essential for the efficiency of your business operations. Make a list of all such features, such as auto attendant, call forwarding, video calling, find me follow me call routing etc. and review it while comparing the phone systems.
  • Telecommuting perks: If your business operates through multiple locations in Central Texas, you need to invest in a phone system that offers remote connectivity without the need of separate hardware. With a hosted phone system, you can have the option to stay connected to your office, no matter where you are.
  • Easy To Operate: The phone system that you choose should have a simple functioning so that your employees can make the most out of its features. Also, it should be easy to add new features or phone lines whenever required, without the need to install any hardware. You can ask your phone system provider to demonstrate the usage of the phone system for the convenience of your employees.

If you are looking for hosted phone systems in Central Texas, consider Folkerson Communications, Ltd. We are a leading provider of quality and affordable hosted phone systems that can help to increase the efficiency of your business operations. For more information, you can call us at (512) 977 – 0055 (Austin), (254) 742 – 0064 (Temple), (254) 698 – 0016 (Killeen) and (254) 662 – 2255 (Waco).

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Checklist For Phone Systems

by Administrator 14. November 2015 16:21

Business phone systems have evolved rapidly over the past few years in terms of technology and features offered. Choosing the right phone system can not only yield tangible returns but also boost the productivity and efficiency of your employees. It is, therefore, important that business owners spend a considerable time deliberating over the potential options and arm themselves with the answers to some critical questions. By evaluating your requirements, you would be in a better position to choose the phone system that best fit the bill.

Will the phone system reduce your overall telecommunication costs?

Regardless of the type of phone system you choose, make sure that it will be able to lower your company’s phone bills. Evaluate all the expenses involved, right from equipment and installation to monthly charges and periodic maintenance costs. You should also factor-in the role of the phone system in improving your company’s standard of customer service.

Have you evaluated your company’s communication needs?

You should thoroughly identify your company’s telecommunication needs before choosing a phone system. For instance, if you have employees working from multiple locations, you would want a phone system that allows remote connectivity. The number of calls your employees make and receive per day is also an important consideration. Analyze the number of phone lines you require at present and in the near future to avoid incurring additional costs in the long run.

What features are important for your company’s operations?

Depending upon your business size and nature of operations, you should choose a phone system that comes with the required features. Different phone systems offer varied sets of features that can be easily customized according to your requirements. For example, in a call center, features such as auto attendant, call waiting, automatic call distribution (ACD), music on hold, call recording etc. are likely to be more important. Also, make sure that the features you choose are easy to be used by the employees and can be amalgamated in your company’s daily operations.

Is the phone system provider reliable?

In order to maximize the efficiency of your phone system, you need to find a provider that is reliable and experienced. The company should have a good track record of satisfied customers. Also, their technicians should be able to clear your queries about choosing the right type of phone system for your business.

We, at Folkerson Communications, Ltd., offer feature-rich phone systems for the businesses in Austin, TX. We provide quality equipment from leading brand names, including NEC and ESI. To know more about the phone systems offered, you can call at (254) 698 – 0016 or visit our office at 701 Sun Meadows Dr., Harker Heights, TX 76548.

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Evaluating A Business Phone System: Factors To Consider

by Administrator 5. November 2015 15:45

Effective communication is an integral part of any business organization and voice calling holds utmost importance when it comes to conversing with the customers. Your communication system should not only help in saving money but also make the administrative job easier. Therefore, it is crucial for a company to have an efficient and feature-rich phone system. There are a number of options available nowadays and you must choose the one that fulfils your requirements.

Here are some factors that you need to consider while choosing a phone system for your business:

  • Business requirements: Evaluate your current as well as future business requirements before finalizing a new phone system. Take a look at your current as well as future communication requirements and what features your phone system should have. Also, select a business phone system provider that help you save on your company’s telecommunication costs. Thorough research is important and you also need to take into account the needs of your customers as well.
  • Call quality: Never compromise on the call quality of your phone system. A poor voice quality not only gives out an unprofessional impression but it can also make you lose many potential customers. Always choose a system that offers excellent voice quality for voice and video calls as well as advanced features such as HD calling.
  • Choose between on-premise and cloud-based solutions: When you install a cloud-based system, the provider can host and supervise all the important equipment at an offsite location. There is no need to set up a support system in the office premises. Also, hosted VoIP sends data on the Internet in a digital format. This is more convenient and cost-effective as compared to the traditional phone systems.
  • Consider the advanced features: If you are a growing business, your phone system also needs to grow. Therefore, scan what all advanced features are required by your business organization. For instance, you might need to upgrade to messaging, video conferencing, call recording etc. for increased efficiency in business operations.
  • Mobility: Most business phone systems can be easily integrated with smartphones and tablets. This allows you to have quicker access to all the information you require through instant calls and messaging. Hence, you can stay connected to your work even when you are not in the office.

We, at Folkerson Communications, Ltd., can help you choose an efficient phone system for your business in Austin, TX. Our technicians will evaluate your company’s requirements to suggest the most suitable hosted phone system accordingly. For more information, feel free to call us at (512) 977 – 0055.

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