Hosted VoIP: Perfect For New And Growing Small Businesses

by Administrator 25. February 2013 16:47

As owner of a small business, you might be questioning whether making the leap from your traditional phone system to VoIP would be a smart move, and understandably so. Entrusting the voice of your business to the internet does take some deliberation, but most business owners have already made the switch, and VoIP is definitely here to stay. Voice Over Internet Protocol or VoIP is the new face of voice communication, and offers numerous advantages to small business enterprises that are looking for the perfect mix of reliability and affordability.

The top reason for small and medium business owners to consider VoIP for the business communication, is the significant reduction in cost that accompanies it. VoIP allows you to make extremely cheap calls to anyone across the globe (VoIP to VoIP) or voice calls at local rates despite the distance between the two callers (VoIP to other number). In whichever way you choose to use VoIP, you shall experience a reduction in your phone bill, which can range from 20% to as high as 80% depending on your usage.

However, that is not where the benefits of VoIP end. By choosing a hosted VoIP provider you can also save significantly on the infrastructure needed to setup voice calling for your business. This is an especially great advantage to new startups, that would otherwise have spent largely on investing in a conventional telephone network for the workplace. With hosted VoIP, the provider houses all the infrastructure, leading to a minimal upfront cost. Another major advantage of this is that it allows for easy upsizing or downsizing of the business in the future.

Along with reducing costs, hosted VoIP also boosts productivity in several ways. The major one of these is the increase in employee efficiency that accompanies the use of VoIP for calling. The additional features that accompany most VoIP systems, such as automated receiving and call transfer, call conferencing, call holding, voice mail-to-email transfer, call barring, etc. make the phone system a lot more interactive, allowing employees to make the most out of it. This increases in better customer satisfaction, which is the ultimate goal of any business.

In addition to this, VoIP also offers a great amount of flexibility, making it possible for business owners to make and receive calls from their office number on the go. This feature also improves connectivity with remote employees, which is an increasingly common trend among upcoming businesses nowadays.

We at Folkerson Communication, LTD provide affordable and efficient hosted VoIP services to small and medium sized businesses in Central Texas. For more details, call us at Austin: (512) 977-0055, Temple: (254) 742-0064, Killeen: (254) 698-0016 and Waco: (254) 662-2255.

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Transiting To VOIP

by Administrator 25. January 2012 20:10

VOIP services are becoming integral to most businesses and are instrumental in achieving economy of operations and in establishing better customer relations. Many corporations that have been using conventional phone networks are making the switch to VOIP phone networks because of the numerous advantages that they provide. This transition can be a tricky process and should be made after considering several aspects. Some of the guidelines that can help you make this change have been specified below:

  1. There are many different types of VOIP services available in the market. You need to make sure that the kind of service that you choose is perfect for your business. You need to know everything about the new product so that it becomes easier to supervise its incorporation into your business. This is possible by asking lots of questions regarding the VOIP services you are purchasing and by asking for a presentation of the way the product is going to work. You should not hesitate to ask any technical questions that come to your mind so that you are absolutely clear on what the product entails. Only if you are familiar with all its features can you pass on such knowledge to your staff that is likely to use the VOIP services in future.
  2. You also need to be aware of the fact that the same hardware and phone systems that have been in use earlier may not be compatible with the VOIP services that you are implementing now. All the requirements of the new services must be examined in order to assess whether the existing infrastructure is in accordance with the services being installed or not so that you can make the necessary changes for a smooth transition.
  3. It is very important to hold training sessions with your employees regarding the new VOIP systems being incorporated into your business so that they are aware of how to use them properly. You should not only hand out instruction manuals for this purpose but should also hold live demonstrations to communicate the essentials of the system. This helps ensure that your business operations are not disrupted during or after the transition phase.

We at Folkerson Communications LTD provide you with affordable installation of a VOIP network for your business firm. For more details about our services, visit us at Folkerson Communications LTD, at 6448 E Hwy 290, Austin, TX 78723 or call us at Austin: (512) 977-0055, Temple: (254) 742-0064, Killeen: (254) 698-0016 and Waco: (254) 662-2255.

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Telecommunication Requirements For Call Centers

by Administrator 6. January 2012 20:09

Call centers generally function on the basis of well-established phone networks that can be used by the employees for making the requisite business calls on a daily basis. A well developed communication network is vital for the uninterrupted functioning of a call center as all business operations of such an organization take place through the medium of phone calls or the internet. As thousands of calls are made from call centers on a daily basis, it becomes essential for there to be a cost effective model for making such calls. A reduction in the average call prices is likely to lead to huge profits the benefits of which can be reaped by the management, employees and the shareholders.

most all call centers these days rely on Voice Over Internet Protocol technologies to communicate with customers and clients these days because of cheap calls that can be made using this innovative technology. VOIP services are quite low in terms of prices and do not lead to huge phone bills on a monthly basis. Very nominal rates are charged for the use of the internet that forms the basis of VOIP services. In order to set up a VOIP network in your call center, some of the other related elements that need to be in place include:

  1. An efficient Internet connection is required as it forms the basis of setting up a VOIP network in your office. You can look for a suitable provider in your area and avail their services by signing up for an account with them. A broadband connection is essential for clarity in conversations when using VOIP. The speed requirements of VOIP services should also be kept in mind while choosing an internet service provider or it may result in frequent call drops and the possible loss of customers.
  2. Call centers also require a certain number of computer systems in place into which VOIP services can be effectively incorporated. Apart from this, a headset is required at every desk where employees are seated to make calls.

Folkerson.com is a Texas based communications company that provides software as well as hardware for the installation of a VOIP network in an office of any size. For more details about our services, visit us at Folkerson Communications, LTD, at 6448 E Hwy 290, Austin, TX 78723. You can also call us at Austin: (512) 977-0055.

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What Is Structured Cabling?

by Administrator 9. November 2011 13:40

Structured cabling is the backbone of the communication system which includes the voice network, the data network and the multimedia networking. It is a system of complete cabling with associated hardware which is used to connect multiple locations within the building for networking purposes. 

Structured cabling provides a comprehensive infrastructure for the telecom operations in your office or organizations. This provides a basis for the transmission of data, either through the telephones which is known as voice networking, or, through the computer networks known as the data networking. Thus, it is an essential part for the smooth running of any communication needs, within the organizations.

Structured cabling differs according to the specific needs and requirements of your office or organization. It is unique in the sense that it depends upon the various factors, which decide the type of structured cabling suitable for your necessities. Some of these factors are:

  • The structure of the building which needs the required structured cabling installations.
  • The cables and the connection hardware products which are to be used for structured cabling.
  • The purpose for which the cabling installation is done and whether it matches to the functions performed by it.
  • Whether the structured cabling supports only the present day problems or would prove to be helpful in future course also.
  • The type of equipments used for the specified structured cabling.
  • The configuration of the already installed system decides the requirement for further structured cabling.
  • The structured cabling is done according to the customer’s needs and requirements and is available with manufacturer warranties also. 

Structured cabling is done in a standardized manner to neutralize the complex arrangements. It also maintains the cabling installations and ensures the accurate system performance after its installation. It helps in consistency of the designs being installed and checks the transmission at regular intervals of time.

Folkerson Communications LTD provides you with state of the art structured cabling not only for the big offices and organizations, but also single cable run for your computers. We provide reliable and cost effective telecommunication solutions to individuals and corporates all around Central Texas. For more information, contact us Austin: (512) 977-0055, Temple: (254) 742-0064, Killeen: (254) 698-0016 and Waco: (254) 662-2255.

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Services Provided By Folkerson Communications

by Administrator 28. October 2011 19:31

Folkerson Communications is the brain child of its founder and owner, Gregory B. Folkerson, who started this journey in 1979 and over the years, has grown this business all over the Central Texas and Austin. Folkerson Communication’s commitment to brilliant customer service and employee training has positioned the company to be an industry leader. Folkerson Communications has become a name you can trust and emerged as solution specialist in telecommunication industry.
 
Folkerson Communications provides you with ample services regarding telecommunication and solves each and every problem your system might be facing, with the help of 30 years of experience in this industry. These services range from reliable and cost effective solutions to your telecom needs as well as other applications.
 
Folkerson Communications provides services regarding design, sales, installation, implementation, phone servicing, peripherals as well as consultations to any query concerned to telecom industry. Some of the major services offered by Folkersoncom Communications are given below:

  • Phone Systems: Folkerson Communications cater to the complete range of telephone systems for the requirements of small, medium as well as large scale industries. It serves through the authorized business phone systems such as NEC, ESI, and MITEL etc. 
  • Voice over Internet Protocol (VoIP): It provides VoIP with special features which include, Centralized VoiceMail, Centralized Answering, Centralized Trunking, Long Distance Calls, and implementation of a Unified Dialing Plan.
  • Data Networks: It caters to the specific needs and requirements of your networking system. LAN, WAN and their installations or to administer the Data Traffic, it provides instant solutions to your business.   
  • Structured Cabling: It provides you with experienced engineers and certified technicians for your cabling problems, through the use of latest technology.   

The service department of Folkerson Communications works 24 hours a day and seven days a week. They are at your disposal as per the needs and requirements of your business infrastructure or telecom problems.

For more information on our various solutions, products and unmatched services, feel free to call us at the following number - Austin: (512) 977-0055, Temple: (254) 742-0064, Killeen: (254) 698-0016 and Waco: (254) 662-2255.

Phone System Central Texas - VOIP Phone System Austin

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What are PBX phone systems

by Administrator 31. January 2011 01:03

PBX phone systems are Private Branch Exchange systems that are ideal for use in the office or your workplace. They are especially useful if you have a large office and a great number of employees who not only need to communicate amongst themselves but also with the outside world. Such a system allows you to build a network of phones that are all connected with each other and provide the extension facility. You can choose from a range of phone systems depending on the number of phones you need to use at your workplace.

A lot of people may not wish to invest in PBX phone systems due to the high price at which they come for. However, they should be aware that making this one time investment brings a lot of efficiency in work which in turn leads to an increase in profits. So, in the long run, such systems enable your company to make savings instead.

When browsing through the market of PBX phone systems, you should do your research carefully and choose one that is compatible with the needs of your organisation. You should examine if all the features that you require are contained in the system you are going in for. Also, it should not be highly complicated to use and anyone with some average knowledge and skill levels should be able to make use of it and integrate it in their daily work.

If you wish to set up PBX phone systems at your workplace, you should never try to do this on your own as professional expertise is required for its installation. If you try to do this on your own, you may end up making a mistake that may even damage the system. The wiring and laying down of cables may need to be done throughout the space where the system has to be put up which an average person will not be able to do. A high level of technical skill is required to do the same. It is important not to shirk the task of hiring a professional company like Folkerson Communications as a proper set up will reduce your workload and provide better efficiency.

For VOIP Phone Systems in Austin, Waco, Dallas, Killeen  and other Central Texas areas, please feel free to call us at these numbers - Austin: (512) 977-0055, Temple: (254) 742-0064, Killeen: (254) 698-0016 and Waco (254) 662-2255

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Advantages Of A VOIP Connection

by Administrator 26. January 2011 00:44

These days most phone users are familiar with the term VOIP. Voice Over Internet Protocol is a technology that is fast invading our lives in profound ways. Nowadays, anyone who stays abroad or at a considerably long distance from home makes use of this technology in some form or another. Many chat based messengers are also incorporating it in their services so that users who could merely text chat early are now able to do video calling and stay in better touch with their loved ones. Some of the most useful advantages of preferring a VOIP connection over a landline or mobile phone systems one are mentioned below:

  • Using a VOIP connection can lead to huge savings and drastically reduce your phone bills. You can instead choose to save this money or put it to a more constructive use like business expansion.
  • There are absolutely no signal problems or call drops in the case of VOIP connections that may have been the case with traditional methods of calling. There is a great deal of clarity in voice along with video services that allow you to observe the person while talking live.
  • VOIP helps bridge barriers between faraway nations as there is no geographical limit to who you can call. Anyone with a broadband connection and the required software can communicate using these services at any time of the day or night.
  • VOIP is a more personal way to stay in touch using the internet than other outdated methods like e mailing or chatting as you can not only hear the person you are talking to but also have the option to see them through video streaming.
  • Many companies offer attractive rate plans whose benefits you can enjoy throughout the money. In most cases pertaining to VOIP connections, you only need to make a small one-time payment of twenty to thirty dollars to enjoy unlimited calls for a particular period to any place on the earth.
  • As with mobile services, VOIP services attract very little tax from the government which makes them a lot cheaper for the end user. You do not need to pay high tax rates in order to use VOIP services.

For VOIP Phone Systems in Austin, Waco, Dallas, Killeen  and other Central Texas areas, please feel free to call us at these numbers - Austin: (512) 977-0055, Temple: (254) 742-0064, Killeen: (254) 698-0016 and Waco (254) 662-2255

Phone System Central Texas - VOIP Phone System Austin

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Small Business Telephone Systems Austin

by Administrator 18. January 2011 20:37

Small business telephone systems like are gaining popularity due to the wide variety of tasks that they can perform. Now-a-days Phone Systems are multi-purpose units that not only allow you to talk on the phone and use voice services but also have many other useful, in-built features like fax, video conferences etc. They are extremely suitable for small businesses and new ventures who wish to keep their initial costs to bare minimum.  Modern Phone systems also provide automated call management features which can be beneficial to businesses who cannot afford to employ a assistants to answer their phones. Some of the benefits that accrue to businesses who choose to invest in these telephone systems are:

  • It results in huge cost savings as you will not need to hire workers or employees to answer business related calls. Small Business Telephone Systems can perform this task on their own without any human help. They are fitted with computerized systems that can address the grievances of customers and handle complaints as well. This can save you the amount that you would have otherwise paid as salary to phone assistants.
  • Business Phone Systems from Folkerson Communications are very much cost effective. VOIP based phone systems are quite cheap and can be a great cost saver for the new business. Long distance calls from VOIP based phone systems are almost 10% of what you may have to pay through normal telephone lines.
  • The efficiency and effectiveness of your business will be enhanced as these telephone systems will ensure that the channels of communication with business associates, customers and potential customers always remain open and no one hangs up disappointed at not having been heard. It is very important to keep in touch with your clients and having a proper record of all the phone calls and voice messages that you receive especially in the initial stages of business.
  • Small business telephone systems are designed to be flexible. You can always increase the number of phones and features in the phone system. When your business grows, you do not have to worry about how to add on more phone systems and get advanced features for the same.

For most of the small businesses, it pays off a lot when you keep the initial investment and expenditure to bare minimum. This is where Small Business Phone Systems from Folkerson Communications can help you.

For more information on how we can assist you in providing unmatched telephony services please feel free to call us at the following numbers - Austin: (512) 977-0055, Temple: (254) 742-0064, Killeen: (254) 698-0016 and Waco (254) 662-2255.

Phone System Central Texas - Business Phone Systems Austin

What Is A Voip Connection?

by Administrator 11. January 2011 13:48

VOIP connection implies a Voice Over Internet Protocol connection. VOIP technology is a great mean to communicate at a very low cost. Voip phone systems enable such low costs as they just need a internet connection along with the basic equipment to transmit voice based communication over any distance.

There are many advantages of using Voip instead of the conventional phones. VOIP phone systems are extremely beneficial for those who wish to call overseas or within offices on a regular basis as it help bring down phone bills significantly. It results in huge savings in comparison to conventional phone systems for the users who want to communicate with each other. It has been estimated that VOIP phone systems normally reduces the cost of international phone calls to just 10% of cost through conventional phones.

Voip is increasingly being adapted to work with other devices like cell phones. This will enable people to avail Voip services even while commuting. It will still take a few more technological changes in order to make Voip widely accepted and easier to use for those on the go. Currently VOIP setups enable low cost communications through conventional phones using VOIP adapter, computer systems or special VOIP phones.

VOIP calls are classified into two types:

  1. PC to PC Calls – Here the VOIP communication is done between from one computer system (or VOIP phone) to another computer system (or VOIP phone).
  2. PC to Phone Calls – These calls are made through computer system or VOIP enabled phone system to another conventional phone equipment using PSTN (Packet Switched Telephone Network).

Advantages Of VOIP Phone Systems

  • VOIP phone systems are very effective in conference calls. More than two persons can be a part of a conversation easily through VOIP phone systems.
  • The Hardware and Software cost of VOIP phone system is quite low. Low set up cost makes VOIP phone systems a preferred business choice.
  • Flexible Network Layout is possible with VOIP phone systems. You can use VOIP on Ethernet, ATM, SONET etc. VOIP can also be used with wireless networks.
  • You can communicate with people across the globe with a VOIP phone at extremely low cost.

We at Folkerson Communications provide complete VOIP solutions for businesses. For VOIP phone systems in Austin and other Central Texas areas, please call us at Austin: (512) 977-0055, Temple: (254) 742-0064, Killeen: (254) 698-0016 and Waco (254) 662-2255.

Phone System Central Texas - VOIP Phone System Austin

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