Signs You Need To Upgrade Your Phone System In Killeen, TX

by Administrator 14. December 2015 20:47

A business phone system is the primary mode of communication between the company and its clients. You need to have a phone system with high-end technology in order to stay ahead of your competitors. Having the latest equipment will make communication even more effective and help you save your time as well as money.

Below are some signs that your business needs a new phone system:

  • Existing phone system is technically outdated: If your existing phone systems have become technically obsolete and require frequent repair and maintenance services, you must consider installing new systems. Also, the traditional business phone systems are complex and require specialized hardware which involves a lot of investment. In contrast, most modern phone systems simply require working internet connection to be operated. 
  • Your business requires increased functionality: Your current phone systems may function well but they can fail to keep up with the latest business operations. For instance, the new phone systems can provide you statistics by monitoring and recording the calls. These features are not available in the older systems. In addition, there are many other features in advanced phone systems which make them a perfect choice for your business.
  • You are relocating your office: It is ideal to get a new phone system in case you are moving from your present office location. Transporting your present networking and phone equipment will add to significant costs as you need to uninstall, transport and re-install them in the new office. With so many constraints, it is better to upgrade to a new phone system.
  • Increasing call volume: As an expanding company, your phone calls can spiral upwards. However, if you do not have enough phone lines to handle the growing traffic, it can hamper your business. Instead of increasing ports, opt for a modern business phone system that can easily accommodate the influx of rising calls.
  • The old system has reached its maximum capacity: Older phone systems have limited ports, are hard to maintain and offer limited features. With upgraded phone systems, the location of the users doesn’t matter as it is simple to add extensions. This saves your time and money as well as adds to your company’s productivity.

We, at Folkerson Communications, Ltd., offer a wide range of hosted phone systems to the business firms in Killeen, TX. For more information, you can call us at (254) 698 – 0016 or visit our office at 701 Sun Meadows Dr., Harker Heights, TX 76548.

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What To Consider When Buying A Small Business Phone System

by Administrator 7. December 2015 20:55

A phone system is an integral part of any business as it promotes productivity. The business phone systems nowadays are not just limited to making and receiving calls but are multi-functional systems that offer additional features like call recording, instant messaging, video calling etc.

If you are a small business, it is imperative that you install an efficient phone system to save the time of your employees and also increase the output of your organization. Following are the factors that you need to consider before buying a phone system:

  • Features Offered: Before you decide on a specific phone system, have a clear understanding of the features that are required by your employees. For instance, they may require voice mail, video conferencing or auto attendant features. Finalize a phone system that meets all these requirements and also suits your budget.
  • Scalability: You need to determine how scalable phone system you require. It is important to know the number of phone lines required in your office. For example: you could require a phone extension at the reception, conference room, warehouse etc. In addition, you also need to consider how many phone calls you expect to make and receive at a point of time. This will also help to determine the phone extensions that you would need.
  • Backup Required: Having a single network for data and voice will save you ample time and money, but it may not be beneficial in the longer run. In case there is a power failure, all your business operations will come to a standstill if you do not have a back-up connection. Therefore, keep this consideration in mind before buying a phone system for your small business.
  • Flexibility: As a small business entity, you are expanding your operations every single day. Therefore, you require a phone system that does not affect employee productivity even if they are traveling for work purposes. For instance, there are certain voice and video tools that are important for interacting with your employees working from a remote office. Also, you must have a phone system that will easily adapt to your changing business needs in the future.
  • Sound quality: A good quality business phone system is imperative as it not only gives a good impression to the customer but also helps in effective conversation. Superior sound quality is a pre-requisite and you must install a phone system that adheres to this prerequisite.

We, at Folkerson Communications, Ltd., provide efficient and affordable phone systems to all types of business firms in Killeen, TX. For more information, you can call us at (254) 698 – 0016.

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Business Phone System Buying Guide

by Administrator 20. October 2015 17:16

Phone system is an important equipment for any business, whether small or large. It allows them to communicate with their prospective and existing clients or customers.  Therefore, businesses want their phone systems to be efficient and cost-effective. With so many phone system options available, choosing one can be quite confusing.

Here is a quick guide that can help you buy a suitable phone system for your business:

  • Assess the Features: In order to choose the best-suited phone that brings value to your business and increases productivity, assess the features that you require. Different phone systems offer a wide range of features for you to choose from. Some of them include auto attendant, call conferencing, voicemail, call recording, speed dialing, call forwarding, music on hold etc. Evaluate your company’s requirements and choose the features accordingly.
  • Calls frequency: The number of calls that you expect to receive and make per day is also important while choosing a phone system. You can choose the number of phone extensions depending upon the total incoming and outgoing calls. You can even have expansion slots to add more lines later. Having a few lines may keep your clients waiting and affect your business. 
  • VoIP: These days, most businesses are option for VoIP phones due to their affordability. Through these phones, you can make international calls at considerably lower costs. Also, if you have offices or employees working from multiple locations, VoIP phone systems can be very useful for you. It can help you to stay connected to your work from anywhere in the world.
  • Find the right service provider: To get the best business phone system, you need to find a provider that is credible and reputed. You can look for a trusted service provider online or ask for references from your friends. The company you choose should be able to offer a business phone system that can be customized according to your needs.

We, at Folkerson Communications, Ltd., offer affordable business phone systems in Killeen, TX. Our technicians will carefully asses your requirements and provide phone systems that will perfectly suit your company’s telecommunication needs. For more information, you can call us at (254) 698 – 0016 or visit our office at 701 Sun Meadows Dr., Harker Heights, TX 76548.

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VoIP For Healthcare Industries In Killeen

by Administrator 6. October 2015 19:59

Voice over internet protocol (VoIP) has been successful in making a mark in both public and private organizations. Being an advanced telecommunication technology, more and more businesses are implementing VOIP to capitalize on its useful features and improve their profit margins. The healthcare industry holds no exception. VoIP systems provide an easy way to doctors and nurses to improve their networks with patients as well as other fellow employees while minimizing the communication costs.

Here are some of the benefits of VoIP technology for healthcare industry:

  • Reduced Expenses: VoIP is an efficient and low-cost alternative to the traditional phone systems. As VoIP uses the internet to send and receive calls, it eliminates the need to pay a separate telephone bill. There are no large equipment and cabling that have to be maintained. Moreover, the cost of international calls through VoIP is a lot cheaper than the wired phone systems.
  • Scalability: VoIP systems make it easy to add phone lines to an existing network. Thus, if you expand your hospital or clinic, you can include more phone extensions without any significant investment. The phone systems are also easy to install and maintain.
  • Improve Clinical Care: A hosted VoIP system allows healthcare providers to communicate with specialists in other states or countries. It allows them to conduct video calls and call conferences to discuss complicated medical conditions and the effective line of treatment for the same. They can also carry out real-time training programs to improve proficiency in handling medical emergencies.
  • Increase Efficiency: A VoIP system provides better access and management of patient records, thus, reducing the costs of dedicated equipment to store data. The process of billing and registration can also be streamlined with VoIP. The large volume of incoming calls can be simultaneously answered and sorted according to priority.
  • Better Service: VoIP phone system helps the staff to manage appointments to reduce wait times and also send reminders to the patients about visit times. With a caller ID feature, it becomes easy to identify each patient and access his/her medical record during the call. Moreover, the calls can be tracked and recorded for quality assurance purposes.

We, at Folkerson Communications, Ltd, offer efficient VoIP phone systems for healthcare industries in Killeen, TX. For more information, you can call us at (254) 698 – 0016 or visit our office at 701 Sun Meadows Dr., Harker Heights, TX 76548.

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Essential Phone System Features Every Business Needs

by Administrator 12. August 2015 11:40

Phone systems are a critical component for the smooth and efficient functioning of every business. It is imperative to pick the right one that perfectly suits your organization’s needs and finances. However, with a large number of innovative phone systems offering a host of advanced features, it can be quite easy to get confused. Knowing about the uses of each feature and how it can deliver better customer services is the key to choosing the right phone system.

Here are some of the features that must be incorporated in your business phone system:

  • Call Forwarding: With this feature, employees who are routinely out for field visits or working from home can stay connected to their office. It allows them to automatically transfer the calls on the office phones to their mobile numbers. Some business phones also offer a hunt group feature, in which the calls are directed to a chain of phone numbers and finally to voicemail, if not answered.
  • Automated Attendant: The automated attendant feature will ensure that your inbound calls will always be responded to, even when your staff is not available. It serves as an alternate receptionist and is essential to present a professional first impression before the clients or potential customers. Automated attendant comes with several customization options which help to efficiently deal with large call volumes.
  • Call Conferencing: This feature allows multiple extensions of the phone line to join the same discussion. With call conferencing you can easily conduct meetings or discuss targets with all the employees at the same time, regardless of their physical location. 
  • Call Recording: This feature is essential to assure quality and improved services to the customers. Businesses even record calls to train new employees and improve accuracy in conversation with the clients. Recording also helps to review important topics discussed or orders received through phone calls. 
  • Voicemail To Email Transcription: Some phone systems allow you to transcribe your voicemail messages and send them to your email Id as text files. This way, you can easily and quickly view, delete, search or sort all your voicemails. You can also access your voicemails from any location across the world.  
  • Music On Hold: If you need to handle several inbound calls or require to put your callers on hold, this feature is a must have. Music on hold will let your callers listen to a soothing tone while waiting for someone to answer their query.

We, at Folkerson Communications, Ltd., provide advanced business phone systems in Killeen, TX. For more information, you can call us at (254) 698 – 0016 or visit our office at 701 Sun Meadows Dr, Harker Heights, TX 76548.

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