Types Of Business Phone Systems Available

by Administrator 21. July 2015 18:51

Buying the right phone system is crucial for the proper execution of your business activities. It is your primary link to stay in touch with your customers, clients, employees as well as business partners. The phone system you choose has a great impact on the way you deal with your customers and the level of services you are able to deliver. While there are a number of phone systems offering different set of features, the key lies in choosing in one that perfectly suits your business needs.

Given here are some of the common types of business phone systems available in the market:

PBX System

The PBX (private branch exchange) phone system is suitable to meet the requirements for an organization with 35 to 40 employees. It is flexible enough to integrate with the existing hardware in the office setting such as computer modems, fax machines and phone extensions. A PBX phone system offers many advanced features such as include call waiting, automatic call back, call conferencing, auto dialing and call transfer.

Key System

These phones are widely used in small sized companies, with approximately 5 to 30 employees. A key system is requires not as much of investment as a PBX phone, but also offers lesser features. These phone systems are operated through a central key system unit (KSU) and can be upgraded according to the requirements of your business.

VoIP Phones

These phones represent the latest advancement in the telecommunications technology. A VoIP system allows for an easy communication between different organizations situated across the globe. Unlike the traditional landline phones, these systems transmit voice calls in the form of data packets over an internet connection. The basic highlight of a VoIP phone is that it can help you stay connected to your business from any part of the world. All you need is a working internet connection, a compatible phone system and an account with your VoIP service provider. These can efficiently work in organizations of varied sizes, whether small or large.

The main advantages of using VoIP phone system for your business include:

  • Inexpensive local and international calls
  • Easy installation and maintenance
  • Increased productivity and employee efficiency
  • Simple user interface
  • Phone portability
  • Seamless communication
  • Advanced features
  • Ability to add phone lines

We, at Folkerson Communications, Ltd, are a leading provider of business phone systems in Killeen, TX. We also offer cost-effective and feature loaded VoIP phones customized to the needs of your organization. For more information, you can call us at (254) 698 – 0016 or visit our office at 701 Sun Meadows Dr, Harker Heights, TX 76548.

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Switching Your Business Telephone To VoIP: Benefits

by Administrator 4. June 2015 17:32

Voice over Internet Protocol (VoIP) is a technology that uses the broadband Internet for communication. VoIP converts sound into digitalized voice communication and transmits it through the internet. Thus, it is a flexible and portable telephone option for offices. It offers various features like voicemail, call waiting, toll free numbers and remote operations, which help businesses in their daily operations.

Benefits of switching your business telephone to VoIP:

  • Cost savings: As compared to conventional communications telephone lines, VoIP is cheaper as it involves phone calls over Internet data lines. It also reduces cost of equipment, maintenance, manpower and laying lines because all the voice and data transmission of the business firm is done through a single integrated physical network. Long distance and international calls can also be done at cheaper rates.
  • Easy to manage: As there is only one integrated network, the burden on network administrator lessens. There is also no need for different teams to manage data and voice networks.
  • Easy integration of functions: VoIP offers flexibility and mobility to its users who can integrate various software programs like e-mails, e-fax and conferencing over the telephones. Adapters can be taken anywhere with an internet connection, thus making official calls possible even away from office. This feature provides flexibility and mobility to corporate employees who are required to travel.
  • Use of standard phones hardware: There is no need to buy different hardware for VoIP. Modern IP phone systems such as SIP VoIP phones or VoIP Gateway hardware can be used for internet communication purpose.
  • Increased productivity: Time consumption on ‘phone tag’, that is the call being forwarded to voice main is removed because VoIP numbers can be connected to different devices. Software is configured so that the ring simultaneously goes to landline and mobile.
  • Easy to understand: It is easy to understand the software of VoIP phone that performs all the functions under single user friendly software.
  • Rich media experience: Internet calling provides a unique communication experience that conventional phones cannot. Apart from video calling, instant messages and voice messages, a user can also check the presence of another user by status updates like ‘online’, ‘offline’ or ‘busy’. A rich media service is provided by VoIP which gives multiple media options to its users, and creates new markets; e.g. VoIP services in mobile phones.

Thus, communication becomes easier, functional and organized with the help of VoIP system of telecommunication. For more information, contact Folkerson Communications, Ltd. We are located at 701 Sun Meadows Dr, Harker Heights, TX 76548.

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Enhance Your Business Productivity With VoIP Video Conferencing

by Administrator 21. May 2015 16:19

VoIP video conferencing has completely revolutionized business communications. The technology has enhanced business productivity by presenting an innovative way to bring people from across the world at the same platform.

Here are some ways in which businesses can capitalize on VoIP video conferencing and increase productivity in their workplace:

  • Better Communication: Video conferencing feature offered by VoIP phone systems promotes effective communication within people at various locations. There are fewer chances of a confusion or wrong interpretation of information as the employees face each other and share a common platform. 
  • Increased Productivity Among Employees: Besides better communication, you can also take advantage of promoting a healthy relationship among the colleagues. In contrast to phone calls and emails, employees will stay more alert and active during a video conference call. This implies a quicker and efficient completion of the projects, as the employees will work in co-ordination with each other and understand the goals of the project in a better way. Moreover, VoIP phones will also allow them to make and receive video calls regardless of their physical location.
  • Reduce Phone Bills And Travel Costs: Video conferencing can help you to cut down on your travel costs as it eliminates the need to meet the client in person. Thus, you can significantly lower your company’s overheads considering the expenses of travel, transportation, hotel, meals and the time devoted. Also, as the video calls are carried out over the Internet, a VoIP phone can lower your monthly phone bills. It leads to massive cost cutting, which is beneficial to all businesses.
  • Stay Ahead Of Competitors: Video conference calls also allow you to have a competitive edge in your industry. It helps you instill trust in clients about your business’ credibility. Talking over a video with a client or customer builds trust and personal relations, better than with other means of communication. A video call exchanges information, body language, voice and facial expression that have a much more impact than just a phone call or an email.

To know more about VoIP video conferencing and how it can benefit your business, feel free to contact Folkerson Communications, Ltd at (254) 698 – 0016. We are a leading provider of comprehensive and affordable VoIP solutions in Killeen, TX.

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Benefits Of VoIP Call Recording

by Administrator 14. May 2015 15:46

The success of a business depends on the quality of customer service it provides. It is essential to utilize the innovative telecommunication solutions available today to stay ahead of the competition. VoIP, Voice over Internet Protocol, offers various features that play a key role in efficiently managing and providing quality customer service.

Here are some of the ways in which VoIP call recording can be beneficial for your business:

  • New Employee Training: Recording interactions between a customer service professional and clients can be the perfect way to train new employees. Call recording allows trainers to pinpoint the mistakes of each agent and teach the new employees on how to rectify the same. It can also be used to motivate and demonstrate exemplary work that provides excellent customer service.
  • Assessing Call Quality: It is important to maintain a consistent level of quality in all the calls received by your company. The agents should be competent to handle even the most complex customer queries and requests. VoIP call recording can help a manager analyze the efficiency of the team for such calls. It assists the manager in addressing to issues during meetings as it can be played over and over again.
  • Liability Protection: Another important reason for call recording is protecting your agents against any sort of liability for legal disputes. When it comes to verbal agreements, it can be quite difficult to protect against any allegations. However, with call recording, any legal issue can be handled by relaying the conversation. 
  • Performance Review: It helps employees learn from their previous conversations with the customers. The managers can also listen to the calls and take note of the positive and negative points. This can assist in improving performance and in submitting the agents’ annual or quarterly performance reviews.  
  • Customer Service Enhancement: Recording and monitoring survey calls can provide an insight to the business regarding the customers’ opinions regarding a particular product or service. This can help them to identify the cause behind the issue and make the necessary changes to improve the service.

We, at Folkerson Communications, Ltd, provide innovative yet affordable VoIP solutions to the businesses in Killeen, TX. For more information about our phone systems, feel free to call us at (254) 698 – 0016 or visit our office at 701 Sun Meadows Dr, Harker Heights, TX 76548.

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How To Choose The Right Business Phone System

by Administrator 7. May 2015 15:51

Effective communication is the key to a successful business in today’s fast paced environment. Maintaining constant contact with the customers and clients is a very important aspect of maintaining relationships and gaining more business. Therefore, as a business owner, it is important that you choose the right phone system in order to improve your company’s profitability.

Here are some tips that can help you choose the most suitable business phone system:

  • Determine Your Communication Needs: This is the most crucial step of the selection process. Analyze your business needs and determine how many staff members will require using a phone at present as well as a few years from now. Also, if your office will have multiple locations, you might need to have several phone lines.
  • Decide On Essential Features: Make a list of the important features that you require in your system. For instance, determine if you will hire a receptionist or need an automated call attendant. Also deciding about conference and video calling feature or employees working from home etc. will also assist in deciding the phone system required for your business.
  • Select Phone System Technology: Depending upon the telecommunication needs of your business, you can decide if you want to go for the VoIP phone system. Carefully evaluate the features offered and whether they will be helpful for your company’s operations. If your organization has multiple locations, employees working from home or your business require frequent international calls, VoIP is the ideal option for a cost effective communication. 
  • Scalability And Cost-Effectiveness: Make sure that your business phone system does not require new hardware implementation to add any features. Since VoIP phone systems are software regulated, they do not require any complex cabling and are quite cost effective to maintain in a business setting.
  • Ease Of Use: The phone system that you choose for your company should have simple operations that can be efficiently understood and used by your employees. The features offered by the phone should be capable of increasing your telecommunication capacities and should be easy to administer by office personnel without much technical background.

We, at Folkerson Communications, Ltd, provide feature rich and practical VoIP solutions for the businesses in Killeen, TX. For more details, you can call us at (254) 698 - 0016 or visit our office at 701 Sun Meadows Dr, Harker Heights, TX 76548.

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VoIP Voicemail Benefits For Businesses In Killeen, TX

by Administrator 17. April 2015 15:25

VoIP technology provides a wide range of benefits to businesses. Aside from streamlining communication and improving efficiency, voicemail feature is another advantage that this technology has to offer. The voicemail feature integrated in the VoIP phones goes a long way in improving your organization’s productivity and customer service capacities.. Without voicemail, businesses are likely to lose out on a number of potential clients and customers. Voicemail allows employees to conveniently leave the phone unattended for a few minutes without having to miss important calls.

Given here are some of the benefits that VoIP voicemail can provide for your business:

  • VoIP voicemail allows for a more relaxed work environment as the employees do not have to be desk bound to attend calls. Even if they miss a call or two, they can easily get back to the caller within a matter of few minutes.
  • The VoIP system shows up above the traditional business phone systems in terms of the enhanced functionality it offers. With visual voicemail, the employees get a visual interface to access their voicemail just by logging into their account, regardless of their present location.
  • The employees also get a chance to enable customized messages on their voicemail. Thus, they can set up a busy message for the time they will not be available to attend the call. These professionally recorded messages will ensure an optimum experience to the customers till their call is directed to the concerned division. 
  • Another important benefit of VoIP voicemail is that it comes with integration to the employee’s email. This implies that you do not need to always be at your office to listen the voicemails. You get an alert in your email inbox every time a voicemail message is received, making it easy to sort them based on priority.
  • Some VoIP phones also provide the option to choose between receiving actual voicemail message as email attachment and its complete text transcription on the employee’s email id.

If you want to capitalize on the voicemail feature of VoIP, feel free to contact Folkerson Communications, Ltd. We provide feature rich and affordable VoIP solutions to the businesses in Killeen, TX. For more information, you can call us at (254) 698 – 0016 or visit our office at 701 Sun Meadows Dr, Harker Heights, TX 76548.

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VoIP Phone Systems For Cheap International Calling

by Administrator 10. April 2015 18:07

Phone calls and emails have long been a preferred mode of communication for the businesses. However, there are a lot of important matters that cannot be discussed over emails and phone calls are very expensive, particularly if you have international clients.

VoIP, Voice Over Internet Protocol, phone systems are a perfect solution to this problem. As the name suggests, this technology enables you to conduct voice or video calls over a well-established data connection. The biggest reason why most businesses are switching to VoIP over their traditional landline phones is the reduced calling rates. Due to the increased globalization and modern work culture, international calling has become a part and parcel of most business operations and these can consume a large part of your total expenses. Thus, it is essential that you employ VoIP phone systems to cut down on the phone bills and streamline your occupational tasks.

Besides reduced costs, given here are some other reasons why VoIP phones are the best suited option for international calls:

  • Video Calls: Through VoIP, you can very conveniently conduct video calls with your international customers or clients. This allows for more efficient conversation, thus, enhancing the functionality of your business.
  • Call Conference: If you want to hold an important meeting with your employees or team members, this can also be done once you have installed a VoIP system. You can either make a voice or video call depending upon your needs. It also offers the feature of adding or removing any participant anytime throughout the call.
  • Call Recording: VoIP phone systems also offer the feature to record call conversations so that they can be used later. If you record an international call, you can easily recall the important points discussed with the other party.
  • Distant Communication: In today’s work from home culture, VoIP system allows to stay in touch with business activities regardless of your location. Even if you are in another part of the world, you can still stay updated about your business processes.

We, at Folkerson Communications, Ltd, provide VoIP solutions for businesses in Killeen, TX. We offer highly customized phone systems tailored to the individual needs of our clients. For more details about our services, you can call at (254) 698 - 0016 or visit us at 701 Sun Meadows Dr, Harker Heights, TX 76548.

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Benefits Of Call Routing: VoIP Killeen

by Administrator 11. March 2015 15:54

Maintaining a balance between telecommunication costs and client satisfaction can be challenging for any business. While you strive to provide the highest standards of customer service, it is equally essential to keep your telephone bills to the minimum. With the call routing features offered by many VoIP phone systems, you could effectively achieve both objectives. It allows you to direct the inbound calls to the concerned division in order to improve your response time and reduce call back costs.

Given below are some of the features that VoIP call routing can have for your business:

  • Minimal Call Disturbances: With the call routing feature, calls can be evenly distributed among all the employees so that the customers’ queries can be handled as quickly as possible. This helps in managing your business operations smoothly and consistently.
  • Saves Time: Call routing also allows you to direct a customer’s call to the employee he/she previously spoke to. This way, the caller does not need to explain the problem each and every time. This helps to save time and frustration on the part of the caller as well as improves the credibility of your business.
  • Direct Callers To Appropriate Branch: VoIP phone systems have an in-built feature to set up a voicemail menu that allows the customer to select the category and type of his problem. Based on this information, the call is then automatically routed to the concerned branch that is best suited to resolve the issue. This will add to your professionalism as well as efficiency in handling the callers’ needs in a better way. 
  • Handle High Call Volume: Large businesses, specifically call centers and BPOs, are required to handle huge inbound as well as outbound call traffic each day. Without intelligent call routing, it is highly possible that a number of calls are missed out. However, when you install a VoIP phone, you can easily direct the caller to the next available employee.
  • Advanced Call Analytics: Call routing helps business owners to understand how their efforts are affecting customer relations. By checking the call analytics, they can implement different strategies to improve employee performance as well as client conversion rate.

We, at Folkerson Communications, Ltd, offer feature rich VoIP phone systems to the business in Killeen, TX. We provide customized services to suit the specific requirements of your business processes. For more information, you can call at (254) 698 – 0016.

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Reasons Why Your BPO Business Needs A VoIP

by Administrator 4. March 2015 15:56

An increasing number of businesses are realizing the potential benefits of switching to VoIP phone systems for their telecommunication needs. Keeping in line with this, BPOs are also coming forward to reap the benefits of VoIP in order to maximize their management operations and business practices. These phone systems offer a consolidated means of communication, which is really important for the growth of the BPO industry.

Given here are some of the reasons why every BPO business needs a VoIP phone system:

  • Lower Costs: This is the primary advantage of switching to the VoIP technology. BPOs have to handle a large volume of inbound as well as outbound calls. Thus, they must employ innovative strategies that can significantly cut their expenses and attract the customers’ attention. VoIP is the perfect solution to this problem as it allows making numerous calls at an affordable price.
  • More Efficient Operations: With VoIP phone systems, BPOs can easily make uninterrupted calls, which, in turn, can help to attract a huge amount of traffic. Also, with the auto attendant feature offered in these phones, you could easily redirect an incoming call to the concerned division.
  • Increased Productivity: VoIP phone systems can also help BPO businesses achieve a higher level of customer base by significantly reducing the wait time. It enables the customers to have their calls attended quicker and by the correct department. VoIP system also ensures that maximum calls are received even during the peak time as they offer a facility for call forwarding.
  • Better Customer Service: VoIP technology is also helpful in improving customer relationships. Advanced features like voice mail, auto attendant, call conferencing, call waiting and call recording are great for providing competent services to the clients.
  • Automation Of Business Processes: Apart from the above-mentioned benefits, switching to VoIP phone systems for your BPO business can also help to systematize your internal operations.  With the calls being automatically recorded, you can efficiently work on improving productivity, sales potential and the quality of services provided.

Folkerson Communications, Ltd is a leading provider of VoIP solutions for businesses in Killeen. We offer affordable phone systems with customizable features in order to accomplish the specific needs of your BPO business. For more details, feel free to call at (254) 698 – 0016.

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