Benefits Of VoIP Call Recording

by Administrator 14. May 2015 15:46

The success of a business depends on the quality of customer service it provides. It is essential to utilize the innovative telecommunication solutions available today to stay ahead of the competition. VoIP, Voice over Internet Protocol, offers various features that play a key role in efficiently managing and providing quality customer service.

Here are some of the ways in which VoIP call recording can be beneficial for your business:

  • New Employee Training: Recording interactions between a customer service professional and clients can be the perfect way to train new employees. Call recording allows trainers to pinpoint the mistakes of each agent and teach the new employees on how to rectify the same. It can also be used to motivate and demonstrate exemplary work that provides excellent customer service.
  • Assessing Call Quality: It is important to maintain a consistent level of quality in all the calls received by your company. The agents should be competent to handle even the most complex customer queries and requests. VoIP call recording can help a manager analyze the efficiency of the team for such calls. It assists the manager in addressing to issues during meetings as it can be played over and over again.
  • Liability Protection: Another important reason for call recording is protecting your agents against any sort of liability for legal disputes. When it comes to verbal agreements, it can be quite difficult to protect against any allegations. However, with call recording, any legal issue can be handled by relaying the conversation. 
  • Performance Review: It helps employees learn from their previous conversations with the customers. The managers can also listen to the calls and take note of the positive and negative points. This can assist in improving performance and in submitting the agents’ annual or quarterly performance reviews.  
  • Customer Service Enhancement: Recording and monitoring survey calls can provide an insight to the business regarding the customers’ opinions regarding a particular product or service. This can help them to identify the cause behind the issue and make the necessary changes to improve the service.

We, at Folkerson Communications, Ltd, provide innovative yet affordable VoIP solutions to the businesses in Killeen, TX. For more information about our phone systems, feel free to call us at (254) 698 – 0016 or visit our office at 701 Sun Meadows Dr, Harker Heights, TX 76548.

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How To Choose The Right Business Phone System

by Administrator 7. May 2015 15:51

Effective communication is the key to a successful business in today’s fast paced environment. Maintaining constant contact with the customers and clients is a very important aspect of maintaining relationships and gaining more business. Therefore, as a business owner, it is important that you choose the right phone system in order to improve your company’s profitability.

Here are some tips that can help you choose the most suitable business phone system:

  • Determine Your Communication Needs: This is the most crucial step of the selection process. Analyze your business needs and determine how many staff members will require using a phone at present as well as a few years from now. Also, if your office will have multiple locations, you might need to have several phone lines.
  • Decide On Essential Features: Make a list of the important features that you require in your system. For instance, determine if you will hire a receptionist or need an automated call attendant. Also deciding about conference and video calling feature or employees working from home etc. will also assist in deciding the phone system required for your business.
  • Select Phone System Technology: Depending upon the telecommunication needs of your business, you can decide if you want to go for the VoIP phone system. Carefully evaluate the features offered and whether they will be helpful for your company’s operations. If your organization has multiple locations, employees working from home or your business require frequent international calls, VoIP is the ideal option for a cost effective communication. 
  • Scalability And Cost-Effectiveness: Make sure that your business phone system does not require new hardware implementation to add any features. Since VoIP phone systems are software regulated, they do not require any complex cabling and are quite cost effective to maintain in a business setting.
  • Ease Of Use: The phone system that you choose for your company should have simple operations that can be efficiently understood and used by your employees. The features offered by the phone should be capable of increasing your telecommunication capacities and should be easy to administer by office personnel without much technical background.

We, at Folkerson Communications, Ltd, provide feature rich and practical VoIP solutions for the businesses in Killeen, TX. For more details, you can call us at (254) 698 - 0016 or visit our office at 701 Sun Meadows Dr, Harker Heights, TX 76548.

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VoIP Voicemail Benefits For Businesses In Killeen, TX

by Administrator 17. April 2015 15:25

VoIP technology provides a wide range of benefits to businesses. Aside from streamlining communication and improving efficiency, voicemail feature is another advantage that this technology has to offer. The voicemail feature integrated in the VoIP phones goes a long way in improving your organization’s productivity and customer service capacities.. Without voicemail, businesses are likely to lose out on a number of potential clients and customers. Voicemail allows employees to conveniently leave the phone unattended for a few minutes without having to miss important calls.

Given here are some of the benefits that VoIP voicemail can provide for your business:

  • VoIP voicemail allows for a more relaxed work environment as the employees do not have to be desk bound to attend calls. Even if they miss a call or two, they can easily get back to the caller within a matter of few minutes.
  • The VoIP system shows up above the traditional business phone systems in terms of the enhanced functionality it offers. With visual voicemail, the employees get a visual interface to access their voicemail just by logging into their account, regardless of their present location.
  • The employees also get a chance to enable customized messages on their voicemail. Thus, they can set up a busy message for the time they will not be available to attend the call. These professionally recorded messages will ensure an optimum experience to the customers till their call is directed to the concerned division. 
  • Another important benefit of VoIP voicemail is that it comes with integration to the employee’s email. This implies that you do not need to always be at your office to listen the voicemails. You get an alert in your email inbox every time a voicemail message is received, making it easy to sort them based on priority.
  • Some VoIP phones also provide the option to choose between receiving actual voicemail message as email attachment and its complete text transcription on the employee’s email id.

If you want to capitalize on the voicemail feature of VoIP, feel free to contact Folkerson Communications, Ltd. We provide feature rich and affordable VoIP solutions to the businesses in Killeen, TX. For more information, you can call us at (254) 698 – 0016 or visit our office at 701 Sun Meadows Dr, Harker Heights, TX 76548.

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VoIP Phone Systems For Cheap International Calling

by Administrator 10. April 2015 18:07

Phone calls and emails have long been a preferred mode of communication for the businesses. However, there are a lot of important matters that cannot be discussed over emails and phone calls are very expensive, particularly if you have international clients.

VoIP, Voice Over Internet Protocol, phone systems are a perfect solution to this problem. As the name suggests, this technology enables you to conduct voice or video calls over a well-established data connection. The biggest reason why most businesses are switching to VoIP over their traditional landline phones is the reduced calling rates. Due to the increased globalization and modern work culture, international calling has become a part and parcel of most business operations and these can consume a large part of your total expenses. Thus, it is essential that you employ VoIP phone systems to cut down on the phone bills and streamline your occupational tasks.

Besides reduced costs, given here are some other reasons why VoIP phones are the best suited option for international calls:

  • Video Calls: Through VoIP, you can very conveniently conduct video calls with your international customers or clients. This allows for more efficient conversation, thus, enhancing the functionality of your business.
  • Call Conference: If you want to hold an important meeting with your employees or team members, this can also be done once you have installed a VoIP system. You can either make a voice or video call depending upon your needs. It also offers the feature of adding or removing any participant anytime throughout the call.
  • Call Recording: VoIP phone systems also offer the feature to record call conversations so that they can be used later. If you record an international call, you can easily recall the important points discussed with the other party.
  • Distant Communication: In today’s work from home culture, VoIP system allows to stay in touch with business activities regardless of your location. Even if you are in another part of the world, you can still stay updated about your business processes.

We, at Folkerson Communications, Ltd, provide VoIP solutions for businesses in Killeen, TX. We offer highly customized phone systems tailored to the individual needs of our clients. For more details about our services, you can call at (254) 698 - 0016 or visit us at 701 Sun Meadows Dr, Harker Heights, TX 76548.

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Business Conference Calls With VoIP

by Administrator 3. April 2015 13:17

With the introduction of VoIP technology and feature loaded phone systems, it has become much easier to streamline business communications across the world. Regardless of the physical location of your clients or the size of your business, you can reap huge benefits from VoIP conference calls. It can help you increase efficiency as well as make huge savings on your phone bills.

Businesses conduct conference calls for important meetings, team consultations and employee training, performance reports, announcements and updates, project meeting, sales presentations and webinars. Integration with the World Wide Web and option for video conferencing also make VoIP a cost effective option for businesses that need to deal with people in various locations.

Here are some benefits that you can expect by switching to VoIP for your business conference call:

  • Cost Savings: VoIP conference calls provide you a great opportunity to save money on your international calling needs. Whether you need to contact the head office, a different branch or a client in some other country, you can do it a very affordable cost. In addition to helping you reduce the phone bill, VoIP can also cut down on the travel expenses that you might have to incur to meet the client in person.
  • Real-Time Collaboration: VoIP conference calls allow you to discuss business targets, conduct team meetings without requiring everyone to be present in the same room. Even if all the members are in different states or countries, you can still hold an interactive session with them through the audio/video conference calls.
  • Security: VoIP phone systems ensure your security while you conduct conference calls over the internet. It allows you to set passwords in order to restrict anyone from joining your business conference call.

VoIP Features Useful For Business Conference Calls

Most VoIP phone systems offer the following features in order to make your business conference calls more efficient and smooth:

  • Call Recording: The entire conversation in a conference call can be automatically or manually recorded. It can also be downloaded for later use.
  • Moderator Controls: The conference mediator has the control to add, mute or remove any member from the call.  
  • Question And Answer: The participants can raise their hands in a video conference call whenever they have any questions or want to speak anything. This will reduce chaos with several people speaking at the same time.

We, at Folkerson Communications, Ltd, offer cutting-edge VoIP phone systems for the businesses in Killeen, TX. For more information, you can call us at (254) 698 – 0016.

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Choosing A Small Business Phone System

by Administrator 18. March 2015 18:39

An effective and reliable communication system lays the foundation of a successful business, particularly for small-scale industries. Thus selecting an appropriate phone system is essential for all businesses. However, with numerous options available, it can be quite difficult to choose the one that perfectly suits your business needs. If you are small business owner, looking to simplify the communication channel with your clients, employees and customers, switching to a hostedVoIP phone system is the ideal solution for you. It can provide you with a balanced combination of reliability, cost-effectiveness and sophisticated features.

Given here are a few important factors that you must consider in order to choose the most efficient small business phone system:

Evaluate The Needs Of Your Organization

This is the first and most important step in determining the right phone system for your business. Analyzing the needs of your business processes, problems with your existing phone system and your company’s short as well as long term goals can help you asses the type of phone system you need. If you do not perform this check properly, you may end up buying an expensive phone system that is not functional for your particular business.

Have A Pre-defined Budget At Hand

Small businesses are in constant search of ways to reduce their overhead expenses and increase productivity. Thus, it is important to find a solution that offers the best value without compromising on the features that should be present in a contemporary phone system. This is the reason why most small businesses are choosing VoIP pone systems for their telecommunication needs. Besides being easier to install than a traditional phone, VoIP technology can also help you minimize the costs of regular maintenance. Moreover, you can upgrade the system anytime without having the need to purchase a separate hardware or equipment.

Decide On The Features That You Need

Another important factor to consider while deciding on a phone system is the features that would be needed to organize your business operations. For instance, whether you will be hiring a receptionist to answer the calls or you need an auto-attendant in the phone. Make sure you choose the features that are useful for your business and your employees can efficiently use them to their full potential.

For more tips on how to choose a small business phone system in Killeen, TX, contact Folkerson Communications, Ltd. at (254) 698 – 0016.

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Benefits Of Call Routing: VoIP Killeen

by Administrator 11. March 2015 15:54

Maintaining a balance between telecommunication costs and client satisfaction can be challenging for any business. While you strive to provide the highest standards of customer service, it is equally essential to keep your telephone bills to the minimum. With the call routing features offered by many VoIP phone systems, you could effectively achieve both objectives. It allows you to direct the inbound calls to the concerned division in order to improve your response time and reduce call back costs.

Given below are some of the features that VoIP call routing can have for your business:

  • Minimal Call Disturbances: With the call routing feature, calls can be evenly distributed among all the employees so that the customers’ queries can be handled as quickly as possible. This helps in managing your business operations smoothly and consistently.
  • Saves Time: Call routing also allows you to direct a customer’s call to the employee he/she previously spoke to. This way, the caller does not need to explain the problem each and every time. This helps to save time and frustration on the part of the caller as well as improves the credibility of your business.
  • Direct Callers To Appropriate Branch: VoIP phone systems have an in-built feature to set up a voicemail menu that allows the customer to select the category and type of his problem. Based on this information, the call is then automatically routed to the concerned branch that is best suited to resolve the issue. This will add to your professionalism as well as efficiency in handling the callers’ needs in a better way. 
  • Handle High Call Volume: Large businesses, specifically call centers and BPOs, are required to handle huge inbound as well as outbound call traffic each day. Without intelligent call routing, it is highly possible that a number of calls are missed out. However, when you install a VoIP phone, you can easily direct the caller to the next available employee.
  • Advanced Call Analytics: Call routing helps business owners to understand how their efforts are affecting customer relations. By checking the call analytics, they can implement different strategies to improve employee performance as well as client conversion rate.

We, at Folkerson Communications, Ltd, offer feature rich VoIP phone systems to the business in Killeen, TX. We provide customized services to suit the specific requirements of your business processes. For more information, you can call at (254) 698 – 0016.

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Reasons Why Your BPO Business Needs A VoIP

by Administrator 4. March 2015 15:56

An increasing number of businesses are realizing the potential benefits of switching to VoIP phone systems for their telecommunication needs. Keeping in line with this, BPOs are also coming forward to reap the benefits of VoIP in order to maximize their management operations and business practices. These phone systems offer a consolidated means of communication, which is really important for the growth of the BPO industry.

Given here are some of the reasons why every BPO business needs a VoIP phone system:

  • Lower Costs: This is the primary advantage of switching to the VoIP technology. BPOs have to handle a large volume of inbound as well as outbound calls. Thus, they must employ innovative strategies that can significantly cut their expenses and attract the customers’ attention. VoIP is the perfect solution to this problem as it allows making numerous calls at an affordable price.
  • More Efficient Operations: With VoIP phone systems, BPOs can easily make uninterrupted calls, which, in turn, can help to attract a huge amount of traffic. Also, with the auto attendant feature offered in these phones, you could easily redirect an incoming call to the concerned division.
  • Increased Productivity: VoIP phone systems can also help BPO businesses achieve a higher level of customer base by significantly reducing the wait time. It enables the customers to have their calls attended quicker and by the correct department. VoIP system also ensures that maximum calls are received even during the peak time as they offer a facility for call forwarding.
  • Better Customer Service: VoIP technology is also helpful in improving customer relationships. Advanced features like voice mail, auto attendant, call conferencing, call waiting and call recording are great for providing competent services to the clients.
  • Automation Of Business Processes: Apart from the above-mentioned benefits, switching to VoIP phone systems for your BPO business can also help to systematize your internal operations.  With the calls being automatically recorded, you can efficiently work on improving productivity, sales potential and the quality of services provided.

Folkerson Communications, Ltd is a leading provider of VoIP solutions for businesses in Killeen. We offer affordable phone systems with customizable features in order to accomplish the specific needs of your BPO business. For more details, feel free to call at (254) 698 – 0016.

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VoIP Phone Systems: Additional Features Offered

by Administrator 18. February 2015 18:32

Phone systems are essential for the smooth functioning of your company’s operations. It can be a deciding factor for the success or decline of your business. This is where the efficiency of VoIP phones can help. Being technologically advanced and feature loaded, VoIP can help you streamline your tasks and handle the call of the customers in a better way.

Given below are some of the important features that are offered by VoIP phone systems:

  • Call Conferencing: VoIP allows you to conduct smooth and uninterrupted conference calls with your coworkers or business associates. Also, if your company has offices in international locations, you can stay in touch with them without even sustaining exorbitant telephone bills.
  • Video Calling: No matter in which corner of the world you are, you can always stay connected with your office work. VoIP phone systems allow you to conduct domestic or international video calls at an affordable price.
  • Find Me/Follow Me Call Routing: This feature enables the user to direct a call to your mobile phone before it gets transferred to the voicemail. For instance, if you do not pick the call at your office phone, it automatically gets routed to your personal number. Thus, you can conveniently answer customer queries even when you are not in the office.
  • Auto Attendant: With this, you can use a prerecorded menu to help the caller get to the desired area of service.  It can also help you avoid the hassles of transferring and directing calls to the concerned department.
  • Call Waiting: If any call comes while you are already busy on the phone, the caller ID of VoIP will automatically notify you. Thus, you can easily toggle between multiple callers simultaneously.
  • Voicemail: The voicemail feature is a must have for every business phone system. With this, you can have your unanswered callers leave a message for you which can be later retrieved. Thus, you can achieve much higher levels of customer satisfaction. The voice messages can also be preset to be sorted according to the date and time at which they were received.

We, at Folkerson Communications, Ltd. can help you with all your business telecommunication needs. We offer affordable and customized VoIP phone systems tailored to the specific needs of your business in Harker Heights, TX. For more information, you can call at (254) 698 – 0016.

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Signs You Need A New Business Phone System

by Administrator 13. February 2015 14:54

With the business environment becoming increasingly competitive, it is very important to keep up to date with technology in order to be successful. Phone systems are the most important part of communication between a business and its customers. Thus, they must be constantly upgraded to incorporate the newest features that can significantly improve the quality of your business operations while cutting the overall costs.

If you are considering a new phone system for your company the best choice would be a VoIP system. It can help you save money on both domestic and international calls while providing many useful features that can significantly contribute to the growth of your business. It will also increase employee productivity and improve customer service.

Given here are some of the most common signs that prove that you need a new phone system for your business:

  • Lack Of Scalability: Your existing phone system should be able to accommodate the needs of you expanding your business. If it does not have the feature to inexpensively add more users or extensions, it must be replaced.
  • Increasing Call Volume: A common problem with businesses is the shortage of phone lines to handle a large a large volume of both inbound and outbound calls. A VoIP phone system can help you increase your call capacity along with additional features like call waiting, call transferring, automated call answering etc.
  • Unsupportive Of Multi-Office Feature: If you are planning to open up a branch or office of your business in another location, adding phone line extensions should be an easy and cost effective task.  Your existing phone system should support this feature or else it’s a sign that you need to switch.
  • No Distant Communication Support: In the present business scenario, ‘work from home’ culture is becoming increasingly common. Thus, your company’s phone system must be capable of transferring calls to the mobile phones of the employees. If not, it is highly possible that you will miss out on a lot of potential customers.
  • Require More Functionality: Another reason that you might need a new phone system is that your phone system lacks enough features to keep up with the evolving needs of your business. For instance you might need to monitor, track and record call conversations. These features are available in the VoIP phone systems.

Folkerson Communications, Ltd, offers affordable and feature loaded VoIP phones to the businesses in Harker Heights, TX. For more information, you can call us at (254) 698 – 0016.

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