Essential Phone System Features Every Business Needs

by Administrator 12. August 2015 11:40

Phone systems are a critical component for the smooth and efficient functioning of every business. It is imperative to pick the right one that perfectly suits your organization’s needs and finances. However, with a large number of innovative phone systems offering a host of advanced features, it can be quite easy to get confused. Knowing about the uses of each feature and how it can deliver better customer services is the key to choosing the right phone system.

Here are some of the features that must be incorporated in your business phone system:

  • Call Forwarding: With this feature, employees who are routinely out for field visits or working from home can stay connected to their office. It allows them to automatically transfer the calls on the office phones to their mobile numbers. Some business phones also offer a hunt group feature, in which the calls are directed to a chain of phone numbers and finally to voicemail, if not answered.
  • Automated Attendant: The automated attendant feature will ensure that your inbound calls will always be responded to, even when your staff is not available. It serves as an alternate receptionist and is essential to present a professional first impression before the clients or potential customers. Automated attendant comes with several customization options which help to efficiently deal with large call volumes.
  • Call Conferencing: This feature allows multiple extensions of the phone line to join the same discussion. With call conferencing you can easily conduct meetings or discuss targets with all the employees at the same time, regardless of their physical location. 
  • Call Recording: This feature is essential to assure quality and improved services to the customers. Businesses even record calls to train new employees and improve accuracy in conversation with the clients. Recording also helps to review important topics discussed or orders received through phone calls. 
  • Voicemail To Email Transcription: Some phone systems allow you to transcribe your voicemail messages and send them to your email Id as text files. This way, you can easily and quickly view, delete, search or sort all your voicemails. You can also access your voicemails from any location across the world.  
  • Music On Hold: If you need to handle several inbound calls or require to put your callers on hold, this feature is a must have. Music on hold will let your callers listen to a soothing tone while waiting for someone to answer their query.

We, at Folkerson Communications, Ltd., provide advanced business phone systems in Killeen, TX. For more information, you can call us at (254) 698 – 0016 or visit our office at 701 Sun Meadows Dr, Harker Heights, TX 76548.

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Hosted Phone Systems In Austin

by Administrator 5. August 2015 20:00

Businesses, whether small or large, are constantly on the lookout for ways to increase their efficiency and reduce overheads. One of such ways is to use hosted phone systems for their telecommunication needs. Unlike the traditional phones, a hosted system utilizes an outsource service provider install and sustain the company’s communications. As most of these phone systems work on the VoIP technology, they unfetter the companies from getting into the hassles of maintaining or repairing large equipment. Thus, businesses can focus on expanding their arena with the help of advanced features as well as lowered phone bills. 

Here are some of the benefits you can have by installing hosted phone systems at your office: 

Does Not Require Large Infrastructure: The main benefit of choosing a hosted phone over a traditional system is that the former one does not require you to install large infrastructure within the office premises. You just require a phone and a working Internet connection to operate the system. All other equipment is put up in a separate location. Your employees simply need to learn the basic working of the system such as making and receiving calls, retrieve messages, record conversations and other such operations.  

Easy To Maintain: Being off-premise these phone systems are quite easy to install and maintain. You do not need to hire specialized IT staff to operate the hosted VoIP system. Each employee can easily learn to handle the phone system, add or remove features, as per their requirements. Your service provider will also offer regular maintenance programs to keep the equipment up and running as well as boost your employees’ efficiency. 

Offer Flexibility: Hosted VoIP phone systems offer a considerable level of flexibility to the users. You can easily expand or cut down functionality, enable remote communications and even open up or relocate to another office branch without disrupting the present communication system at your office. 

Advanced Features: Hosted phones typically offer certain key features that are not present in the convectional systems. These may include call waiting, call recording, voicemail, video calling, call conferencing, automated attendant, voicemail to email transcription etc.  

We, at Folkerson Communications, Ltd, offer affordable hosted phone systems for business houses in Austin, TX. We offer high quality phone systems from some of the leading brand names in the industry, such as NEC and ESI. The phone plans and equipment can be easily customized according to your company’s telecommunications requirements. For more information, you can call us at (512) 977 – 0055

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Types Of Business Phone Systems Available

by Administrator 21. July 2015 18:51

Buying the right phone system is crucial for the proper execution of your business activities. It is your primary link to stay in touch with your customers, clients, employees as well as business partners. The phone system you choose has a great impact on the way you deal with your customers and the level of services you are able to deliver. While there are a number of phone systems offering different set of features, the key lies in choosing in one that perfectly suits your business needs.

Given here are some of the common types of business phone systems available in the market:

PBX System

The PBX (private branch exchange) phone system is suitable to meet the requirements for an organization with 35 to 40 employees. It is flexible enough to integrate with the existing hardware in the office setting such as computer modems, fax machines and phone extensions. A PBX phone system offers many advanced features such as include call waiting, automatic call back, call conferencing, auto dialing and call transfer.

Key System

These phones are widely used in small sized companies, with approximately 5 to 30 employees. A key system is requires not as much of investment as a PBX phone, but also offers lesser features. These phone systems are operated through a central key system unit (KSU) and can be upgraded according to the requirements of your business.

VoIP Phones

These phones represent the latest advancement in the telecommunications technology. A VoIP system allows for an easy communication between different organizations situated across the globe. Unlike the traditional landline phones, these systems transmit voice calls in the form of data packets over an internet connection. The basic highlight of a VoIP phone is that it can help you stay connected to your business from any part of the world. All you need is a working internet connection, a compatible phone system and an account with your VoIP service provider. These can efficiently work in organizations of varied sizes, whether small or large.

The main advantages of using VoIP phone system for your business include:

  • Inexpensive local and international calls
  • Easy installation and maintenance
  • Increased productivity and employee efficiency
  • Simple user interface
  • Phone portability
  • Seamless communication
  • Advanced features
  • Ability to add phone lines

We, at Folkerson Communications, Ltd, are a leading provider of business phone systems in Killeen, TX. We also offer cost-effective and feature loaded VoIP phones customized to the needs of your organization. For more information, you can call us at (254) 698 – 0016 or visit our office at 701 Sun Meadows Dr, Harker Heights, TX 76548.

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Business Phone Systems In Killeen, TX

by Administrator 14. July 2015 17:08

Effective communication plays an important role in the success of any business, regardless of its size. Every employee of an organization must have effective means to communicate with co-workers, clients as well as prospective customers. Therefore, it is critical to choose the right phone system that can be efficiently relied upon for a long time. Additionally, the phone system should also be versatile enough to accommodate to your business expansion needs and other technological upgrades. It should provide the flexibility of working away from office and divert calls along with recording feature for training and quality control.

Here are some of the benefits of choosing the right phone system for your business:

  • Lower Cost: This is a major concern for majority of the small scale and start-up businesses. Communication costs can be quite high if you have client across international borders. An efficient phone system provides a practical way out to curtail your business’ telecommunication expenses.
  • Easy To Maintain: The installation and maintenance costs of VoIP phone system are lesser as compared to the traditional equipment. You can easily review your monthly bills and detect any unauthorized calling patterns, such as an employee making personal calls during working hours.
  • Easy Expansion: Business phone systems are designed to be scalable according to the requirements of your company. As your business expands, you can easily add up new phone lines and advanced features to the existing system.
  • Varied Features: With an integrated telephone system, you can gain access to a number of features that can increase the efficiency of your business operations. These may include caller ID, call recording, voicemail, call forwarding, call waiting, auto attendant etc. All these features will help you improve your customer service and professionally represent your business before the callers.
  • Increased Employee Efficiency: Working with an advanced phone system can also help you increase the efficiency and productivity of your employees. They can always respond to official calls regardless of their physical presence. With the call routing feature, the inbound calls to the business phone can be redirected to their personal contact number. Thus, you do not miss a single potential customer and are able to provide excellent customer service. 

Folkerson Communications, Ltd. is a leading provider of affordable and feature-rich business phone systems in Killeen, TX. For more information, you can call us at (254) 698 – 0016 or visit our office at 701 Sun Meadows Dr, Harker Heights, TX 76548.

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Top Reasons Hosted VoIP Phone Systems Cut Costs

by Administrator 6. July 2015 21:15

Hosted VoIP phone systems have brought about a complete revolution in the way business communications are carried out. They provide a cost-effective alternative to the traditional business phones along with several advanced features that can help to streamline your company’s operations. Installing VoIP phone in your workplace can benefit the business in numerous ways.

Here are some ways in which a VoIP phone can help to cut the telecommunication costs of your business:

  • Lower Call Charges: One of the biggest benefits that a VoIP system provides for your business is by reducing your monthly phone bills. As all the calls are placed through Internet in the form of data packets, it does not charge high per minute rates. With a VoIP phone, you can conveniently communicate with your international clients at the rate of local calls.
  • Reduced Hardware Expenses: When you opt for a VoIP phone system, you can make huge savings on the hardware and installation costs. You just need a working Internet connection and a phone system. There is also no complicated cabling or space occupying equipment to be set up. Once the VoIP software has been installed, you can easily access your account from any location across the world.
  • Scalable Extensions: Hosted VoIP systems also allow businesses to add or remove phone lines, any time, according to their requirements. As your company expands, you may need to hire more staff and require additional phone lines. With VoIP technology, extensions can be easily added without having to call specialized IT personnel or disrupt existing phone systems.
  • Customized Plans: Another important benefit of VoIP is that there are a variety of calling plans available and you can choose one according to your requirements. Thus, you do not need to pay for the services that you are not going to use. The monthly rental and call rates may vary depending upon the plan you choose.
  • Promotes Work-From-Home Culture: As VoIP allows connectivity from any part of the world, employees can conveniently work from home. This will help your business downsize its utility costs in the end. It will also give employees an increased sense of autonomy, thus, increasing business productivity.

We, at Folkerson Communications, Ltd, provide affordable VoIP solutions in Killeen, TX. For more information, feel free to call us at (254) 698 – 0016 or visit our office at 701 Sun Meadows Dr, Harker Heights, TX 76548.

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VoIP Features That Can Benefit Your Small Business

by Administrator 18. June 2015 17:01

VoIP, Voice over Internet Protocol system, offers various features for small businesses that can increase business efficiency. Implementing VoIP helps improve productivity and reduce overheads of your organization. It is easy to install, reduces costs, expandable and is manageable by the employees.

Here are some of the VoIP features that can significantly benefit your small business:

  • Find Me/ Follow Me Call Routing: This is a very beneficial feature for employees who are always on the go or on the field. With find me/follow me call routing, the user can specify a certain set of numbers where the office calls can be transferred, before being directed to the voicemail. For instance, if you are not available to attend the office phone, the call can be transmitted to your home phone on the third ring and your mobile phone on the fifth. This assures better customer service and increases productivity as you answer most calls.
  • Voicemail To Email Transcription: This feature converts your voicemail messages into text files and sends them directly to your registered Email-Id. It allows you to arrange, prioritize, search or delete any of your voicemails in a much easier and efficient way. Thus, you can access the important voicemails regardless of your physical location.
  • Music On Hold: If your company undertakes various customer or client calls and often needs to put them on hold, this VoIP feature is necessary for your business. The music on hold feature allows you to set a soothing tone that your callers can listen to as they await your response. This promotes a better relationship and gives a professional approach to your business.
  • Auto Attendant: This feature can help your business appear more professional and impressive to the clients. Having a preset menu can assist your callers in directing themselves to the concerned department, just by choosing the appropriate extension. This eliminates the need of a receptionist to be always present to attend incoming calls.
  • Call Conferencing: With VoIP phone systems, you can conduct interrupted conference calls with your clients across the globe. You can efficiently hold meetings, discuss targets, share reports and finalize deals from any location. This improves business relations and reduces costs in visiting the clients or customers in person.

For more information on how VoIP phone systems can benefit your small business, you can contact Folkerson Communications, Ltd at (254) 698 – 0016.

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Hosted VoIP Solutions In Killeen, TX

by Administrator 11. June 2015 20:24

The decision to implement the type of business phone system depends on many important factors. The end goal should be to implement a phone system that reduces your company’s overheads while increasing employee efficiency. With a hosted VoIP solution, you can achieve this target and boost your business productivity.

Benefits Of Hosted VoIP For Businesses:

  • Cost Savings: Hosted VoIP is the perfect telecommunication solution for businesses that need to conduct frequent international calls. These systems allow you to do voice calls at local rates anywhere across the globe. Thus, you can save a considerable amount in your company’s phone bills.
  • Easy Installation: In contrast to your conventional phone system, hosted VoIP does not require any complex hardware to be installed in your office premises. The service is handled through a remote server by your VoIP service provider.
  • Telecommuting: A hosted VoIP system makes it convenient for you to unite your office’s multiple locations with a single manageable phone network. Employees can easily place, receive and redirect calls without being physically present in the same location.
  • Increased Productivity: The easy to use interface of a VoIP phone makes it simple for the employees to make the most out of this advanced technology. Features such as call transferring, voicemail, automated dialing, call recording, auto attendant etc. provide for streamlined business operations and increase employee productivity.
  • Flexibility: VoIP phones are capable of integrating your business calls to other means of communication such as emails, video conference, electronic fax etc. If used competently, these can completely transform the way your business activities are carried out. Employees can multitask and access their account from any location, which increases employee productivity.
  • Scalability: When you switch to VoIP, you do not need to worry about adding costly hardware to meet the expanding needs of your business. You can easily add or remove phone lines any time from the network, without having to deal with cabling issues. VoIP phone systems work on integrated software and do not have any hardware components to maintain.

We, at Folkerson Communications, Ltd, offer complete hosted VoIP solutions to businesses in Killeen, TX. Our phone systems are customizable according to your organization’s telecommunication requirements. For more information, you can call at (254) 698 – 0016 or visit our office at 701 Sun Meadows Dr, Harker Heights, TX 76548.  

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Switching Your Business Telephone To VoIP: Benefits

by Administrator 4. June 2015 17:32

Voice over Internet Protocol (VoIP) is a technology that uses the broadband Internet for communication. VoIP converts sound into digitalized voice communication and transmits it through the internet. Thus, it is a flexible and portable telephone option for offices. It offers various features like voicemail, call waiting, toll free numbers and remote operations, which help businesses in their daily operations.

Benefits of switching your business telephone to VoIP:

  • Cost savings: As compared to conventional communications telephone lines, VoIP is cheaper as it involves phone calls over Internet data lines. It also reduces cost of equipment, maintenance, manpower and laying lines because all the voice and data transmission of the business firm is done through a single integrated physical network. Long distance and international calls can also be done at cheaper rates.
  • Easy to manage: As there is only one integrated network, the burden on network administrator lessens. There is also no need for different teams to manage data and voice networks.
  • Easy integration of functions: VoIP offers flexibility and mobility to its users who can integrate various software programs like e-mails, e-fax and conferencing over the telephones. Adapters can be taken anywhere with an internet connection, thus making official calls possible even away from office. This feature provides flexibility and mobility to corporate employees who are required to travel.
  • Use of standard phones hardware: There is no need to buy different hardware for VoIP. Modern IP phone systems such as SIP VoIP phones or VoIP Gateway hardware can be used for internet communication purpose.
  • Increased productivity: Time consumption on ‘phone tag’, that is the call being forwarded to voice main is removed because VoIP numbers can be connected to different devices. Software is configured so that the ring simultaneously goes to landline and mobile.
  • Easy to understand: It is easy to understand the software of VoIP phone that performs all the functions under single user friendly software.
  • Rich media experience: Internet calling provides a unique communication experience that conventional phones cannot. Apart from video calling, instant messages and voice messages, a user can also check the presence of another user by status updates like ‘online’, ‘offline’ or ‘busy’. A rich media service is provided by VoIP which gives multiple media options to its users, and creates new markets; e.g. VoIP services in mobile phones.

Thus, communication becomes easier, functional and organized with the help of VoIP system of telecommunication. For more information, contact Folkerson Communications, Ltd. We are located at 701 Sun Meadows Dr, Harker Heights, TX 76548.

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Enhance Your Business Productivity With VoIP Video Conferencing

by Administrator 21. May 2015 16:19

VoIP video conferencing has completely revolutionized business communications. The technology has enhanced business productivity by presenting an innovative way to bring people from across the world at the same platform.

Here are some ways in which businesses can capitalize on VoIP video conferencing and increase productivity in their workplace:

  • Better Communication: Video conferencing feature offered by VoIP phone systems promotes effective communication within people at various locations. There are fewer chances of a confusion or wrong interpretation of information as the employees face each other and share a common platform. 
  • Increased Productivity Among Employees: Besides better communication, you can also take advantage of promoting a healthy relationship among the colleagues. In contrast to phone calls and emails, employees will stay more alert and active during a video conference call. This implies a quicker and efficient completion of the projects, as the employees will work in co-ordination with each other and understand the goals of the project in a better way. Moreover, VoIP phones will also allow them to make and receive video calls regardless of their physical location.
  • Reduce Phone Bills And Travel Costs: Video conferencing can help you to cut down on your travel costs as it eliminates the need to meet the client in person. Thus, you can significantly lower your company’s overheads considering the expenses of travel, transportation, hotel, meals and the time devoted. Also, as the video calls are carried out over the Internet, a VoIP phone can lower your monthly phone bills. It leads to massive cost cutting, which is beneficial to all businesses.
  • Stay Ahead Of Competitors: Video conference calls also allow you to have a competitive edge in your industry. It helps you instill trust in clients about your business’ credibility. Talking over a video with a client or customer builds trust and personal relations, better than with other means of communication. A video call exchanges information, body language, voice and facial expression that have a much more impact than just a phone call or an email.

To know more about VoIP video conferencing and how it can benefit your business, feel free to contact Folkerson Communications, Ltd at (254) 698 – 0016. We are a leading provider of comprehensive and affordable VoIP solutions in Killeen, TX.

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Benefits Of VoIP Call Recording

by Administrator 14. May 2015 15:46

The success of a business depends on the quality of customer service it provides. It is essential to utilize the innovative telecommunication solutions available today to stay ahead of the competition. VoIP, Voice over Internet Protocol, offers various features that play a key role in efficiently managing and providing quality customer service.

Here are some of the ways in which VoIP call recording can be beneficial for your business:

  • New Employee Training: Recording interactions between a customer service professional and clients can be the perfect way to train new employees. Call recording allows trainers to pinpoint the mistakes of each agent and teach the new employees on how to rectify the same. It can also be used to motivate and demonstrate exemplary work that provides excellent customer service.
  • Assessing Call Quality: It is important to maintain a consistent level of quality in all the calls received by your company. The agents should be competent to handle even the most complex customer queries and requests. VoIP call recording can help a manager analyze the efficiency of the team for such calls. It assists the manager in addressing to issues during meetings as it can be played over and over again.
  • Liability Protection: Another important reason for call recording is protecting your agents against any sort of liability for legal disputes. When it comes to verbal agreements, it can be quite difficult to protect against any allegations. However, with call recording, any legal issue can be handled by relaying the conversation. 
  • Performance Review: It helps employees learn from their previous conversations with the customers. The managers can also listen to the calls and take note of the positive and negative points. This can assist in improving performance and in submitting the agents’ annual or quarterly performance reviews.  
  • Customer Service Enhancement: Recording and monitoring survey calls can provide an insight to the business regarding the customers’ opinions regarding a particular product or service. This can help them to identify the cause behind the issue and make the necessary changes to improve the service.

We, at Folkerson Communications, Ltd, provide innovative yet affordable VoIP solutions to the businesses in Killeen, TX. For more information about our phone systems, feel free to call us at (254) 698 – 0016 or visit our office at 701 Sun Meadows Dr, Harker Heights, TX 76548.

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