Business Conference Calls With VoIP

by Administrator 3. April 2015 13:17

With the introduction of VoIP technology and feature loaded phone systems, it has become much easier to streamline business communications across the world. Regardless of the physical location of your clients or the size of your business, you can reap huge benefits from VoIP conference calls. It can help you increase efficiency as well as make huge savings on your phone bills.

Businesses conduct conference calls for important meetings, team consultations and employee training, performance reports, announcements and updates, project meeting, sales presentations and webinars. Integration with the World Wide Web and option for video conferencing also make VoIP a cost effective option for businesses that need to deal with people in various locations.

Here are some benefits that you can expect by switching to VoIP for your business conference call:

  • Cost Savings: VoIP conference calls provide you a great opportunity to save money on your international calling needs. Whether you need to contact the head office, a different branch or a client in some other country, you can do it a very affordable cost. In addition to helping you reduce the phone bill, VoIP can also cut down on the travel expenses that you might have to incur to meet the client in person.
  • Real-Time Collaboration: VoIP conference calls allow you to discuss business targets, conduct team meetings without requiring everyone to be present in the same room. Even if all the members are in different states or countries, you can still hold an interactive session with them through the audio/video conference calls.
  • Security: VoIP phone systems ensure your security while you conduct conference calls over the internet. It allows you to set passwords in order to restrict anyone from joining your business conference call.

VoIP Features Useful For Business Conference Calls

Most VoIP phone systems offer the following features in order to make your business conference calls more efficient and smooth:

  • Call Recording: The entire conversation in a conference call can be automatically or manually recorded. It can also be downloaded for later use.
  • Moderator Controls: The conference mediator has the control to add, mute or remove any member from the call.  
  • Question And Answer: The participants can raise their hands in a video conference call whenever they have any questions or want to speak anything. This will reduce chaos with several people speaking at the same time.

We, at Folkerson Communications, Ltd, offer cutting-edge VoIP phone systems for the businesses in Killeen, TX. For more information, you can call us at (254) 698 – 0016.

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Choosing A Small Business Phone System

by Administrator 18. March 2015 18:39

An effective and reliable communication system lays the foundation of a successful business, particularly for small-scale industries. Thus selecting an appropriate phone system is essential for all businesses. However, with numerous options available, it can be quite difficult to choose the one that perfectly suits your business needs. If you are small business owner, looking to simplify the communication channel with your clients, employees and customers, switching to a hostedVoIP phone system is the ideal solution for you. It can provide you with a balanced combination of reliability, cost-effectiveness and sophisticated features.

Given here are a few important factors that you must consider in order to choose the most efficient small business phone system:

Evaluate The Needs Of Your Organization

This is the first and most important step in determining the right phone system for your business. Analyzing the needs of your business processes, problems with your existing phone system and your company’s short as well as long term goals can help you asses the type of phone system you need. If you do not perform this check properly, you may end up buying an expensive phone system that is not functional for your particular business.

Have A Pre-defined Budget At Hand

Small businesses are in constant search of ways to reduce their overhead expenses and increase productivity. Thus, it is important to find a solution that offers the best value without compromising on the features that should be present in a contemporary phone system. This is the reason why most small businesses are choosing VoIP pone systems for their telecommunication needs. Besides being easier to install than a traditional phone, VoIP technology can also help you minimize the costs of regular maintenance. Moreover, you can upgrade the system anytime without having the need to purchase a separate hardware or equipment.

Decide On The Features That You Need

Another important factor to consider while deciding on a phone system is the features that would be needed to organize your business operations. For instance, whether you will be hiring a receptionist to answer the calls or you need an auto-attendant in the phone. Make sure you choose the features that are useful for your business and your employees can efficiently use them to their full potential.

For more tips on how to choose a small business phone system in Killeen, TX, contact Folkerson Communications, Ltd. at (254) 698 – 0016.

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Benefits Of Call Routing: VoIP Killeen

by Administrator 11. March 2015 15:54

Maintaining a balance between telecommunication costs and client satisfaction can be challenging for any business. While you strive to provide the highest standards of customer service, it is equally essential to keep your telephone bills to the minimum. With the call routing features offered by many VoIP phone systems, you could effectively achieve both objectives. It allows you to direct the inbound calls to the concerned division in order to improve your response time and reduce call back costs.

Given below are some of the features that VoIP call routing can have for your business:

  • Minimal Call Disturbances: With the call routing feature, calls can be evenly distributed among all the employees so that the customers’ queries can be handled as quickly as possible. This helps in managing your business operations smoothly and consistently.
  • Saves Time: Call routing also allows you to direct a customer’s call to the employee he/she previously spoke to. This way, the caller does not need to explain the problem each and every time. This helps to save time and frustration on the part of the caller as well as improves the credibility of your business.
  • Direct Callers To Appropriate Branch: VoIP phone systems have an in-built feature to set up a voicemail menu that allows the customer to select the category and type of his problem. Based on this information, the call is then automatically routed to the concerned branch that is best suited to resolve the issue. This will add to your professionalism as well as efficiency in handling the callers’ needs in a better way. 
  • Handle High Call Volume: Large businesses, specifically call centers and BPOs, are required to handle huge inbound as well as outbound call traffic each day. Without intelligent call routing, it is highly possible that a number of calls are missed out. However, when you install a VoIP phone, you can easily direct the caller to the next available employee.
  • Advanced Call Analytics: Call routing helps business owners to understand how their efforts are affecting customer relations. By checking the call analytics, they can implement different strategies to improve employee performance as well as client conversion rate.

We, at Folkerson Communications, Ltd, offer feature rich VoIP phone systems to the business in Killeen, TX. We provide customized services to suit the specific requirements of your business processes. For more information, you can call at (254) 698 – 0016.

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Reasons Why Your BPO Business Needs A VoIP

by Administrator 4. March 2015 15:56

An increasing number of businesses are realizing the potential benefits of switching to VoIP phone systems for their telecommunication needs. Keeping in line with this, BPOs are also coming forward to reap the benefits of VoIP in order to maximize their management operations and business practices. These phone systems offer a consolidated means of communication, which is really important for the growth of the BPO industry.

Given here are some of the reasons why every BPO business needs a VoIP phone system:

  • Lower Costs: This is the primary advantage of switching to the VoIP technology. BPOs have to handle a large volume of inbound as well as outbound calls. Thus, they must employ innovative strategies that can significantly cut their expenses and attract the customers’ attention. VoIP is the perfect solution to this problem as it allows making numerous calls at an affordable price.
  • More Efficient Operations: With VoIP phone systems, BPOs can easily make uninterrupted calls, which, in turn, can help to attract a huge amount of traffic. Also, with the auto attendant feature offered in these phones, you could easily redirect an incoming call to the concerned division.
  • Increased Productivity: VoIP phone systems can also help BPO businesses achieve a higher level of customer base by significantly reducing the wait time. It enables the customers to have their calls attended quicker and by the correct department. VoIP system also ensures that maximum calls are received even during the peak time as they offer a facility for call forwarding.
  • Better Customer Service: VoIP technology is also helpful in improving customer relationships. Advanced features like voice mail, auto attendant, call conferencing, call waiting and call recording are great for providing competent services to the clients.
  • Automation Of Business Processes: Apart from the above-mentioned benefits, switching to VoIP phone systems for your BPO business can also help to systematize your internal operations.  With the calls being automatically recorded, you can efficiently work on improving productivity, sales potential and the quality of services provided.

Folkerson Communications, Ltd is a leading provider of VoIP solutions for businesses in Killeen. We offer affordable phone systems with customizable features in order to accomplish the specific needs of your BPO business. For more details, feel free to call at (254) 698 – 0016.

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VoIP Phone Systems: Additional Features Offered

by Administrator 18. February 2015 18:32

Phone systems are essential for the smooth functioning of your company’s operations. It can be a deciding factor for the success or decline of your business. This is where the efficiency of VoIP phones can help. Being technologically advanced and feature loaded, VoIP can help you streamline your tasks and handle the call of the customers in a better way.

Given below are some of the important features that are offered by VoIP phone systems:

  • Call Conferencing: VoIP allows you to conduct smooth and uninterrupted conference calls with your coworkers or business associates. Also, if your company has offices in international locations, you can stay in touch with them without even sustaining exorbitant telephone bills.
  • Video Calling: No matter in which corner of the world you are, you can always stay connected with your office work. VoIP phone systems allow you to conduct domestic or international video calls at an affordable price.
  • Find Me/Follow Me Call Routing: This feature enables the user to direct a call to your mobile phone before it gets transferred to the voicemail. For instance, if you do not pick the call at your office phone, it automatically gets routed to your personal number. Thus, you can conveniently answer customer queries even when you are not in the office.
  • Auto Attendant: With this, you can use a prerecorded menu to help the caller get to the desired area of service.  It can also help you avoid the hassles of transferring and directing calls to the concerned department.
  • Call Waiting: If any call comes while you are already busy on the phone, the caller ID of VoIP will automatically notify you. Thus, you can easily toggle between multiple callers simultaneously.
  • Voicemail: The voicemail feature is a must have for every business phone system. With this, you can have your unanswered callers leave a message for you which can be later retrieved. Thus, you can achieve much higher levels of customer satisfaction. The voice messages can also be preset to be sorted according to the date and time at which they were received.

We, at Folkerson Communications, Ltd. can help you with all your business telecommunication needs. We offer affordable and customized VoIP phone systems tailored to the specific needs of your business in Harker Heights, TX. For more information, you can call at (254) 698 – 0016.

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Signs You Need A New Business Phone System

by Administrator 13. February 2015 14:54

With the business environment becoming increasingly competitive, it is very important to keep up to date with technology in order to be successful. Phone systems are the most important part of communication between a business and its customers. Thus, they must be constantly upgraded to incorporate the newest features that can significantly improve the quality of your business operations while cutting the overall costs.

If you are considering a new phone system for your company the best choice would be a VoIP system. It can help you save money on both domestic and international calls while providing many useful features that can significantly contribute to the growth of your business. It will also increase employee productivity and improve customer service.

Given here are some of the most common signs that prove that you need a new phone system for your business:

  • Lack Of Scalability: Your existing phone system should be able to accommodate the needs of you expanding your business. If it does not have the feature to inexpensively add more users or extensions, it must be replaced.
  • Increasing Call Volume: A common problem with businesses is the shortage of phone lines to handle a large a large volume of both inbound and outbound calls. A VoIP phone system can help you increase your call capacity along with additional features like call waiting, call transferring, automated call answering etc.
  • Unsupportive Of Multi-Office Feature: If you are planning to open up a branch or office of your business in another location, adding phone line extensions should be an easy and cost effective task.  Your existing phone system should support this feature or else it’s a sign that you need to switch.
  • No Distant Communication Support: In the present business scenario, ‘work from home’ culture is becoming increasingly common. Thus, your company’s phone system must be capable of transferring calls to the mobile phones of the employees. If not, it is highly possible that you will miss out on a lot of potential customers.
  • Require More Functionality: Another reason that you might need a new phone system is that your phone system lacks enough features to keep up with the evolving needs of your business. For instance you might need to monitor, track and record call conversations. These features are available in the VoIP phone systems.

Folkerson Communications, Ltd, offers affordable and feature loaded VoIP phones to the businesses in Harker Heights, TX. For more information, you can call us at (254) 698 – 0016.

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VoIP: How It Can Help Your Call Center In Austin, TX

by Administrator 4. February 2015 15:15

VoIP systems have a spectrum of features that have the potential to offer a competitive edge to call centers. Some of the benefits that call centers can reap by installing a VoIP system are lower costs, increased flexibility, better control and enhanced integration with system and data.

VoIP system uses the Internet to transfer data and calls by digitalizing the data and splitting it into packets. These packets are sent to the destination over the Internet where they are reassembled.

Some of the benefits of using VoIP technology for call centers are:

Reduced Operation Costs

The biggest benefit that a call center can derive from using the VoIP system is reduction in the costs. The phone bills are much cheaper and the VoIP equipment is also more affordable than the conventional telephone gear such as PBX. By using VoIP, one can easily create a virtual call center where the services are offered from home or with the help of remote agents. This not only boosts the coverage, but also helps in improving the quality, productivity and reduces operational costs. VoIP system doesn’t burden the call center with infrastructure costs and high technology budget, which can be redirected towards expansion or other development purposes. It is also cheaper to re-install, maintain and repair the VoIP system.

Improved Efficiency

The next generations VoIP systems are loaded with unique features such as quick connect function, which helps the call center save money by connecting the call with the agent before connecting it with the customer. This reduces the long pauses that are a part of dialer-generated calls. Other important features include automatic call recording, which helps by automatically tagging and categorizing the calls to streamline business actions. VoIP system helps the companies automate their internal processes and use the customer intelligence to boost customer services. It becomes easy to supervise and thus, improves the quality of contact center services.

Increases Productivity

VoIP helps call centers boost customer satisfaction by decreasing or eliminating the hold time. The system allows the customers to have their calls received promptly. The system ensures the best coverage during the peak time as VoIP calls are easy to route. This technology is helpful in improving customer relationships as it also has features like call forwarding, voice mail and call recording.

We, at Folkerson Communications, Ltd. provide VoIP phones syste,s tp call centers and other busienss firms in Austin, TX.  For more information, call us at (512) 977-0055.

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Things To Consider When Installing A Cable Network

by Administrator 19. January 2015 13:23

Installing a cable network is not such an easy task as it seems to be. Lacking the required skills and knowledge can result in serious mistakes that have the potential to damage the entire system. With the constant advancement in technology, having efficiency in handling all of them is quite difficult. No matter if you have the most proficient team of technicians with you, it is highly possible they make some faulty connections and pairings that fail to deliver efficiency.

Given here are some of the things that you should keep in mind while installing a cable network:

  • Although it is a known fact that cost is an important factor while deciding on the cable options, however, you should not compromise on quality at all. Make sure you choose cables that are not below the quality of CAT5e or CAT6. Also consider and make provisions for the applications to be upgraded at a later time.
  • Try to use a single cable for your voice and data needs. Many telecommunication companies prefer installing a different cable for each system. In general, voice is given a cheaper cabling, whereas data cabling is superior and expensive. However, with the increasing popularity of VoIP, voice and data cabling can be integrated as a single unit. In fact, VoIP phone systems come with an in-built Ethernet switch which allows it to connect to the existing cables. Thus, it can save a lot on the installation costs.
  • Do not put electrical and data cables together. The low voltage running through the data cables generate a magnetic field to smoothly carry on the communication chain. However, when these exposed cables are placed along the electrical cables, the communication becomes garbled and noisy due to the disruption in magnetic field. If you have to place the cables near electrical lines, make sure you cross them at a perpendicular angle.
  • Once the network is installed, you must test each and every cable with the designated tools to ensure that they are in proper working order. This may include verifying the cable specifications and length matched to your requirements.

We, at Folkerson Communications, Ltd, offer cost effective and quality structured cabling solutions to businesses in Harker Heights, TX. For more information, you can call us at (254) 698 – 0016 or visit our office at 701 Sun Meadows Dr, Harker Heights, TX 76548.

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VoIP Phones Make International Calling Affordable

by Administrator 12. January 2015 17:37

VoIP technology has revolutionized the way people communicate, especially on long distances. Due to its tremendous benefits, the VoIP system has become an integral part of businesses all over the world. Its ease to install and use, cheap international calls, various call features and low maintenance has increased the systems popularity manifolds.

Voice over Internet Protocol technology uses the Internet to make call rather than use the landline network. However VoIP needs the same dialing format as a landline phone. You can call PC to PC, PC to phone, and phone to phone either free or at a small fee. You can even make video calls and depending upon the VoIP service that you use, you can make calls directly through your computer or call by connecting your regular telephone to your system.

Benefits of VoIP

There are many benefits of using the VoIP system and the biggest benefit is that the technology is affordable. Whether you need to discuss your business matters or need to make personal calls to friends or family, you can always choose VoIP to make international calling. VoIP uses the Internet connection to make international calls, which is very economical. Local calls over VoIP are free and for international calls, you can make calls at reasonable prices. You can make calls using the existing broadband services at your enterprise. There are no overhead expenses involved such as high line rental, heavy bills, etc. and the VoIP system makes international calls affordable for all businesses.

Folkerson Communications, Ltd offer attractive plans, which allow businesses to make unlimited calls to landlines and mobiles. You can choose the plan according to your needs and country preferences. By signing up with the VoIP services provider, you can also get discounts on international calls. In case you need the facility to make phone-to-phone calls you can an adapter. By using the adapter, you can easily connect your phone hand set with modem. The service is highly useful for employees who travel frequently or stays in field for most part of the job. By using VoIP, all employees can remain connected with the office at affordable prices.

Other services offered by VoIP are voicemail, text messages, call forwarding, conference calls and call diverting services. The virtual extensions with the system help you convert voice commands into text messages as well. VoIP is an essential communication tool that is affordable for businesses dealing with international clients.

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VoIP Pros - Reasons For Choosing VoIP

by Administrator 5. January 2015 14:12

Most businesses are shifting to VoIP telephone solutions due to the numerous benefits that it offers. As it is easy to install, understand, use and repair most businesses prefer it to the old telephone system. Some of the major benefits of VoIP system are:

  • VoIP is very cost effective and affordable as compared to other telephone services. By switching to VoIP, most businesses can save up to 30-50% than what they spent on communication with traditional phones. Services including calls, line rentals and service charges are cheaper with the VoIP system.
  • Businesses prefer VoIP as it is scalable and you can easily add or remove users.
  • VoIP is flexible and allows you to perform various functions that were not possible with the traditional phone system. You can connect remote offices and employees who are working from home onto the same network. VoIP also makes it easy to transfer or forward calls thus ensuring that you are always available.
  • VoIP providers often keep on updating the software to ensure that you remain compatible with new developments and technologies.
  • With VoIP system to support, the maintenance cost reduces. The system does not involve any hardware upgrading, replacing or regular maintaining. Thus this system saves on repair and offers you more time to focus on other core competencies.
  • VoIP comes with various features and functions including PBX functionality such as on hold music, fax2email, voicemail2email, auto-attendant, etc.
  • With VoIP system, you can have better control on the phone systems. You can create call groups, switch on call recording, create/delete extensions, change voicemails and also review phone bills in real time.
  • By using VoIP system, you can manage your calls effectively. The system allows you to assess the use of the phone, monitor the in and outcalls, check the length of the call and check the number of the caller. You can also keep a track of the number of calls answered and missed.
  • VoIP leads to increased productivity, better retention and conversion. Your clients and potential clients can easily get in touch with the particular employee, whenever they require. The system improves communication and employee efficiency.

VoIP system helps your staff stay connected and work even while on the move. The technique is continuously evolving and adding more features to the system. Besides offering advanced communication tools, the VoIP system offers flexibility and comes at affordable prices.

For effective and affordable VoIP phone systems, visit Folkerson Communications, Ltd. We are a leading provider of business VoIP across Texas. For details, call us at (254) 698-0016.

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