VoIP Voicemail Benefits

by Administrator 15. January 2014 14:15

The list of benefits that VoIP offers to businesses is practically endless, which explains the worldwide popularity of this communication system. The major ones include cutting down on communication costs, boosted efficiency, and increased productivity. Apart from its financial benefits, another major benefit of VoIP, that is often ignored, is that of its voicemail feature, which can go a long way in improving your business. Here is a look at how your Austin business can benefit from VoIP:

  • VoIP voicemail enables a more relaxed working environment, as employees can leave their desks as they please, without having to worry about missing a call or two. With the voicemail feature, it is possible to get back to the customers and clients within minutes of missing their call.
  • This voicemail stands out from that in traditional phone systems, with features like visual voicemail, which allows employees to access their voicemail on a visual interface by simply logging in to their account, irrespective of where they are at the time.
  • Staff can also customize greetings on VoIP voicemail. This enables them to program a busy message for the specific period when they will be unavailable. These professionally recorded greetings can also help to give a big-business feel, ensuring an optimal experience for customers while their call is being routed.
  • Another popular feature being used by businesses is the voicemail-to-email feature. This feature alerts the employees via email, each time they receive a voicemail. This enables them to respond to the messages with the necessary action immediately, without having to wait until they get back to the office. This feature helps to boost business productivity by managing the workflow of individual employees.
  • Employees can also benefit from receiving the actual voicemail message as an email attachment on their mobile devices or personal computers, which can be saved to review later.
  • Some businesses also opt for the VoIP voicemail feature that sends a complete text transcription of the voicemail message, which can still be accessed even if they fail to hear the message.

If you would like to avail the benefits of voicemail in a VoIP phone system for your business, Folkerson Communications, LTD can help you make the most of this feature. With over thirty years of experience in providing reliable, cost-effective communication solutions, we can help you to choose the best set of VoIP features for your Austin business.

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Things To Consider Before Opting For Wireless VoIP Phone In Austin TX

by Administrator 8. January 2014 13:12

VoIP is the next big thing in the world of communication, with nearly every business making the switch from traditional PBX phone systems to VoIP. A large number of small and medium businesses across Austin are benefitting from the unified communication (UC) that VoIP offers, with a recent Microsoft study showing that more than 60% businesses are opting for a UC environment at the workplace. The following guide provides an insight into what business-grade VoIP offers, highlighting some important considerations that need to be made before opting for a wireless VoIP phone system in Austin TX:

A major factor to consider before switching to VoIP is the reliability of your internet connection. You need to realize that each time your internet connection goes down, so shall your voice service.

  • Another major consideration is security. With business voice traffic being transmitted over the internet, phishing, and other security concerns are a highly realistic possibility. You want to ensure that you have a dedicated internet connection with a secure firewall before switching to VoIP.
  • You also need to decide whether you shall opt for a hosted VoIP service or a self-hosted service. A hosted service makes things pretty simple, by handling all the heavy lifting offsite, and requiring no additional hardware. A self-hosted system on the other hand, requires a bit more work, requiring you to invest in some basic hardware.
  • The initial cost that you shall incur upon opting for VoIP depends on the size of your company and the existing infrastructure. Some basic things that you shall need are a broadband connection, routers and switches with configurable quality of service settings, and an internet service provider with a sufficient bandwidth cap.
  • You also need to ensure that your phones can communicate over VoIP. For this, you need to have SIP-enabled phones. If you wish to keep using your traditional analog touch-tone phones, you shall need to plug them into an ATA.

Folkerson Communications, LTD provides comprehensive business communication solutions across multiple Central Texas locations. We can provide you with professional guidance regarding the best-suited VoIP phone system to meet the requirements and budget of your business. We also provide ancillary services including structured cabling and data networking. To learn more about our VoIP services in Austin, contact us at (512) 977-0055.

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VoIP Phone System In Austin TX

by Administrator 18. December 2013 12:42

Folkerson Communications Ltd is a VoIP phone service provider serving multiple locations across Central Texas. In addition to hosting VoIP business phone systems, we also provide related services including structured cabling and data networks. If you are considering switching to VoIP for your business, we can help you do so within a budget, and guide you on the best feature-set to meet the needs of your business. We have an experience of more than thirty years in meeting the telecommunication needs of single office, multi-location office, call centers, etc.

Our services are not limited to the installation of these phone systems, but also extend to consultation, design, sales, implementation, and service of phone system, peripherals, and specialty applications. Contact us at (512) 977-0055 to learn more about the different VoIP phone services that we offer, and for a consultation on the best one to meet your needs. Our portfolio includes small and medium business enterprises across Central Texas, as well as some large business houses. We can provide you with the necessary guidance needed for the successful implementation of a VoIP phone system, which includes product knowledge, manufacturer resources and support, network configurations, and call center applications.

Our offices are located in Austin, Killeen, Temple, and Waco, making us accessible to business owners in all these locations, as well as surrounding cities. We are committed to ensuring the best VoIP phone service for each of our clients, both in terms of cost effectiveness, as well as a rich, yet useful feature set. With Folkerson Communications as your hosted VoIP service provider, you do not need to worry about ending up with a redundant set of features, since we take into account the applicability of each feature from your business’ point of view, before incorporating it into your phone system.

Our collaboration with the leading phone system providers, including NEC, Mitel, and ESI, ensures that we provide you with the best quality in all respects. The result is a coming-of-age communication system that helps you gain a competitive edge, while also saving on communication costs. The advantages of our VoIP phone systems for your business include lower cost, minimal set-up cost, ease of use, high scalability, remote troubleshooting, and boosted efficiency.

Contact us today to learn how you can make this switch, and achieve optimal communication for your business. Our associates shall evaluate your current usage and telecommunication costs, to suggest you with the most cost-effective solution for your business.

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Business Phone Systems Austin

by Administrator 11. December 2013 02:16

VoIP is definitely the next big thing when it comes to business phone systems, which is evident from the large number of Austin-based businesses deciding to switch from their conventional telephone systems to VoIP. If you are looking for a hosted VoIP provider in Austin, Folkerson Communications Ltd can provide you with a cost-effective solution for your business. We have an experience of more than thirty years in providing businesses across Central Texas with the best telecommunication services to meet their needs. This vast experience is what makes us one of the most trusted providers in the region, giving you the assurance that we shall provide you with the right service to meet your needs.

Over the years, we have helped a large number of businesses to effectively switch to VoIP, and significantly cut down on their monthly communication costs, without compromising on the quality of service. We firmly believe in customer education before all else, and ensure that you are involved at each stage of designing a phone system for your business. Our highly knowledgeable and friendly staff shall provide you with all the information you need regarding product knowledge, manufacturer resources, network configurations, and phone system applications, ensuring that you make a well-informed decision.

In addition to that, the associates at Folkerson Communications Ltd shall also carry out a detailed analysis of your current communication costs, so as to be able to give you a clear idea of what you can expect in terms of cost-cutting, once you switch to VoIP. Our experience of providing VoIP phone services ranges from small, single-location businesses, to large businesses with multiple branches. No matter how small or big your communication needs, we have the right solution for you. We provide you with a large set of features to choose from, which can go a long way in improving the efficiency of communication for your business, leading to increased customer satisfaction, as well as employee productivity.

The phone system brands that we deal in include Mitel, ESI, and NEC, all of which are leading business phone systems, which ensure an unprecedented quality of communication for your business. In addition to this, we also cater to any ancillary services that you might need, which includes data networking, structured cabling, consultation, design, implementation, and service of your phone system as well as peripherals. Contact us at (512) 977-0055 for an initial consultation on a VoIP phone system for your business, and for an estimate of the communication costs.

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The Pros Of Hosted Phone Systems

by Administrator 4. December 2013 19:44

VoIP phone systems are of two types- premises-based solutions, and hosted PBX solutions. In the former, the hardware appliance for the phone system is kept on-site, while in the latter hosted solutions, your internet connection helps to connect to your provider, which maintains the equipment off-site in a cloud data center. A large number of businesses have made the switch to hosted VoIP, owing to the numerous benefits that such a system has to offer.

Here is a look at the major benefits offered by hosted telephone systems, and how Austin-based SMEs can benefit from them:

  • The most obvious benefit that such a system offers is the decreased cost of ownership. You can start saving right from the moment you install such a phone system, since all that you need are VoIP-compatible handsets and a data connection. With a hosted phone system, you do not need to invest in any expensive hardware.
  • The IT support required to run a hosted VoIP phone system is minimal, which is a sharp contrast to complex traditional phone systems. You can easily operate the system and customize it as per your needs, with little or no training.
  • With a hosted VoIP solution, you do not need to worry about capital expenditures that will depreciate over time. Instead, all that you have is an affordable monthly service, which will significantly boost the productivity of your business.
  • A hosted VoIP solution makes it possible for you to enjoy seamless communication at the workplace, even in the event of natural calamities, fires, and other crises. This is because you do not have any physical equipment on the premises, and hence there is no question of damage or interruption to services.
  • Hosted VoIP offers a great degree of flexibility. You can scale up, scale down, provide remote communications, and even open a new office branch, all without causing any disruption to the ongoing communication at your office.
  • The advanced features and functionality offered by hosted VoIP business phone systems can have a significant impact on your Austin business, helping to increase productivity and customer satisfaction.
  • With a hosted VoIP phone system, you do not have to worry about keeping a tab on the latest upgrades and constantly carrying out updates on your phone system. Your hosted provider shall offer automatic upgrades for the phone system, ensuring that you keep up with the changing technology.

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VoIP Solutions For Small And Medium Businesses In Austin Texas

by Administrator 18. November 2013 18:19

Folkerson Communications, LTD is a business phone systems and communications solutions provider with multiple locations across Texas, including Austin, Temple, Killeen, and Waco. If you are considering switching to a VoIP phone system for your small or medium business in Austin Texas, we can help you consider your options, and get the right phone system for your needs. We are committed to providing business owners with cost-effective communication solutions that provide world-class service in a feature-rich interface. By opting for our VoIP solutions for your business, you can cut down significantly on your communication costs, without jeopardizing service or stability.

Since our establishment in 1996, we have helped several businesses across Texas to make the switch to VoIP, and benefit from the cutting-edge technology that underlies this exciting communication system. With a VoIP phone system in place, you can benefit from a wide range of features, right from cheap long-distance calls, to video conferencing, voicemail-email integration, call transfer, etc. Not only does such a system help to improve the bottom line of your organization, but it also boosts employee efficiency, makes it easier to manage a remote workforce, and helps to improve customer satisfaction through smooth and efficient communication.

Folkerson Communications, LTD provides hosted VoIP services, which helps to further increase savings, by eliminating the need to invest in an initial setup for the phone system. In addition to this, you can also benefit from remote troubleshooting, which means that you do not have to have a dedicated IT staff for the management of your phone system. This scalable solution is ideal for small and medium businesses, with the process of adding new phone lines to the existing phone system being as easy as inserting new cable leads, without the need to refurbish the entire system.

The VoIP phone system for small and medium businesses at Folkerson Communications, LTD makes it possible for you to centralize all your business communications through features like centralized voicemail, centralized answering, centralized trunking, and a unified dialing plan. All our systems are implemented through the use of minimum hardware, to ensure a sustainable solution with ease of maintenance for your business. We put our experience and knowledge to use to design an ideal phone system for your company that scores high on design, implementation, and service. Call our Austin office today, at (512) 977-0055 to get a quote for a VoIP phone system for your business. 

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How Does VoIP Technology Work

by Administrator 4. November 2013 18:16

VoIP, short for Voice Over Internet Protocol has changed the face of long-distance communication, helping millions of business owners the world over to save on communication costs. Folkerson Communications, LTD provides hosted VoIP services to business owners across Texas, making it simple to switch from conventional PBX phone systems to VoIP. Our services are available across multiple locations, including Austin, Waco, Harker Heights, and Killeen TX. With all talk about the multiple benefits that VoIP has to offer to business owners, a commonly asked question is how exactly does it work?

The basic mechanism of VoIP calling is that the analog audio signals, which are transmitted when we talk, are converted into digital signals, and then sent to the receiver via the internet. Thus, by using VoIP software to make calls over the internet, it is possible to completely bypass the phone company, and hence save considerably on monthly communication costs. This revolutionary technology is being viewed as having the potential of completely changing the business communication within the organizations, as well as with clients and customers.

VoIP phone calls can be transmitted by three ways. The first and the most common is by the use of an ATA (Analog Telephone Adaptor), which makes it possible to connect a regular phone to the computer for use with VoIP. The second method is by the use of IP phones, which are specialized for handling IP call. With such a phone, you can make VoIP phone calls from any Wi-Fi hotspot. Finally, you can make VoIP phone calls from computer to computer, which is a good option for conferencing during the phone call.

By opting for our hosted VoIP phone systems, you do not have to worry about making a hefty initial investment, since we shall provide you with all the equipment that you need to get started. This means that we shall handle all the heavy lifting offsite, without you requiring any additional on-site hardware. In addition, it also ensures that the system remains scalable and remote troubleshooting is enabled. We shall also handle all your network and cabling needs, right from upgrading your LAN, to tweaking your cable infrastructure as per your requirements. If you shall like to switch to a feature-rich VoIP phone system for your Austin business, contact Folkerson Communications, LTD at (512) 977-0055 for information on how to get started.

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How To Evaluate VoIP Phone System In Waco TX

by Administrator 16. October 2013 20:20

A vast majority of Texas-based businesses have switched to VoIP phone systems, thanks to the range of benefits offered by this modern communication system, including lower costs and extensive features. Before you invest in a VoIP phone system for your business, it is important to evaluate the system, and have a realistic view of the benefits that your Waco business is getting the benefits that were expected from it. The following checklist guides you on how to carry out this evaluation:

  • Cost evaluation: As attractive as a VoIP phone system might seem from a cost perspective, it is important to evaluate all components in the cost evaluation. This should include required IT upgrades including switchers and routers, cabling costs, cost of increased internet bandwidth, and a dedicated fax line if required.
  • Quality of service: Since VoIP business phone systems essentially depend on internet services, there is a scope of dropped calls and downtime caused by variances in these services, such as viruses, regional disturbances, service attacks, etc. You need to consider this while evaluating the benefits of a VoIP phone system for your Waco-based business.
  • Scalability: What might be a great move for your business today, could end up costing you highly in the future, if you do not plan ahead. The same stands true for VoIP, in which scalability should be a top priority.
  • Customer service: When it comes to VoIP, customer service is more important than ever, because if anything goes wrong with your phone system, the last thing you want is to keep waiting for prolonged periods. You can call the customer care number to see how long the wait times are, or contact previous customers to ask about their experience.

The benefits offered by VoIP for business communication cannot be denied. However, like any other critical business decision, it is important to adopt due diligence before adopting VoIP for your business. If you are looking for an experienced and reliable VoIP service provider for your business in Waco, TX, you can visit us at Folkerson Communications Ltd. We are located at 1412 S Robinson Dr, Waco TX. You can also call us at (254) 662-2255.

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Telecommunications Solutions In Waco TX

by Administrator 4. October 2013 16:08

Folkerson Communications, LTD is a telecommunications company with branches across the Central Texas area. Since its establishment in 1996, we have been dedicated to providing coming-of-age and cost-effective services to our clients. Our industry-leading experience makes us a name that you can trust while looking for business phone systems in Waco TX. No project is too big or too small for us. Right from small offices with 1-50 phones, to large establishments with more than 1000 phones, we have expertise in meeting all sorts of telecommunication needs.

Our specialties include VoIP, Wireless, Voice Mail and other contemporary communication features for single offices as well as multi-location setups. We provide a comprehensive solution for the communication requirements of your company, starting from the initial phases of consultation and installation, going on to the implementation and service of these systems. We specialize in the design as well as sales of phone systems, peripherals and specialty applications for offices of all sizes. Our VoIP phone system services for small to large businesses are the best in the industry in Waco, laden with features that will make a true difference to the productivity of your workplace.

By choosing Folkerson Communications, LTD as your telecommunications provider, you shall be gaining access to the best-of-breed manufacture resources and support, as well as a wide-reaching resource of product knowledge. Whether it is network configurations or call center applications, you can be sure to get the most superior service in all respects. We lay special emphasis in providing this high level of professional service to each of our customers, ensuring an unmatchable experience. You can contact us online or via telephone at (254) 662-2255 to access this abundant resource of knowledge. We shall be glad to assist you with any questions that you might have regarding your current vendor, as well as guide you on your best options if you are considering switching to a better service.

 Apart from office phone systems and VoIP, our areas of expertise also include data networks and structured cabling. We provide LAN and WAN installation and services, handling upgrades of existing networks, as well as new installations. Our certified technicians can also fulfill all your structured cabling requirements, right from adding an extension to setting up the entire voice and data infrastructure for your office building. The list of telecommunications brands that we specialize in includes NEC, SAMSUNG, LUCENT, ESI, WIN, MITEL, NORSTAR, PARTNERS, PANASONIC, and TOSHIBA. Contact us on our 24X7 helpline right away to know how we can help you enhance your office telecommunications.

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Phone Systems Provided By Folkerson Communications

by Administrator 16. September 2013 16:09

Folkerson communications is a one-stop destination for all your office communication needs. No project is too small or too big for us. Right from small telephone systems consisting of 1-500 telephones, to large ones with over 1000 phones, we can cater to all your needs. Our specialties include single office, multi-location office, call centers, wireless phones, VoIP, etc. Our experience of over 30 years in the telecommunication industry helps us to deliver that competitive edge to your business. Our aim remains to offer reliable solutions within a budget.

If you are looking to switch to a VoIP phone system for your Waco business, we can help you to choose the right package to meet your business needs. We shall provide you with services

at every stage of the process, including the initial consultation, design specifications, peripherals, phone services, installation, implementation, and sales. The phone system brands that we deal in include:

  • NEC: An increasing number of Central Texas businesses are opting for NEC phone systems, which offer a wide range of cutting-edge applications. A branch of the UNIVERGE family of desktop phones, NEC’s office communication solutions include desktop phones, wireless LAN phones, DECT phones, and softphones. The advanced features and customizable options such as attendant consoles and voice conferencing, make them ideal for small and medium businesses.
  • ESI: When it comes to ESI, the name itself is enough to speak volumes of the quality that this brand offers. The easy-to-use features in our ESI integrated phone systems fulfill all the communication needs of your business, while saving both time and money. These phone systems deliver a wide range of advanced options, including video and call logging, access control, presence management, and unified communications.
  • MITEL: Folkerson communucations also deals in telephone systems from MITEL communications solutions. MITEL offers a high level of technology innovation in the world of business phone systems, with its interoperability giving you the freedom to choose the features that you want. This brand understands the changing needs of business communication, making it possible to overcome challenges like managing a remote workforce, or seamlessly shifting between mobile devices and desktop computers.

Contact our service representatives at Folkerson communications to know more about the phone systems that we provide, and to help us choose the best one for you. Our industry leading experience makes us a reliable provider for your communication needs, and a name that you can trust.

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