Business Phone Systems Austin

by Administrator 11. December 2013 02:16

VoIP is definitely the next big thing when it comes to business phone systems, which is evident from the large number of Austin-based businesses deciding to switch from their conventional telephone systems to VoIP. If you are looking for a hosted VoIP provider in Austin, Folkerson Communications Ltd can provide you with a cost-effective solution for your business. We have an experience of more than thirty years in providing businesses across Central Texas with the best telecommunication services to meet their needs. This vast experience is what makes us one of the most trusted providers in the region, giving you the assurance that we shall provide you with the right service to meet your needs.

Over the years, we have helped a large number of businesses to effectively switch to VoIP, and significantly cut down on their monthly communication costs, without compromising on the quality of service. We firmly believe in customer education before all else, and ensure that you are involved at each stage of designing a phone system for your business. Our highly knowledgeable and friendly staff shall provide you with all the information you need regarding product knowledge, manufacturer resources, network configurations, and phone system applications, ensuring that you make a well-informed decision.

In addition to that, the associates at Folkerson Communications Ltd shall also carry out a detailed analysis of your current communication costs, so as to be able to give you a clear idea of what you can expect in terms of cost-cutting, once you switch to VoIP. Our experience of providing VoIP phone services ranges from small, single-location businesses, to large businesses with multiple branches. No matter how small or big your communication needs, we have the right solution for you. We provide you with a large set of features to choose from, which can go a long way in improving the efficiency of communication for your business, leading to increased customer satisfaction, as well as employee productivity.

The phone system brands that we deal in include Mitel, ESI, and NEC, all of which are leading business phone systems, which ensure an unprecedented quality of communication for your business. In addition to this, we also cater to any ancillary services that you might need, which includes data networking, structured cabling, consultation, design, implementation, and service of your phone system as well as peripherals. Contact us at (512) 977-0055 for an initial consultation on a VoIP phone system for your business, and for an estimate of the communication costs.

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The Pros Of Hosted Phone Systems

by Administrator 4. December 2013 19:44

VoIP phone systems are of two types- premises-based solutions, and hosted PBX solutions. In the former, the hardware appliance for the phone system is kept on-site, while in the latter hosted solutions, your internet connection helps to connect to your provider, which maintains the equipment off-site in a cloud data center. A large number of businesses have made the switch to hosted VoIP, owing to the numerous benefits that such a system has to offer.

Here is a look at the major benefits offered by hosted telephone systems, and how Austin-based SMEs can benefit from them:

  • The most obvious benefit that such a system offers is the decreased cost of ownership. You can start saving right from the moment you install such a phone system, since all that you need are VoIP-compatible handsets and a data connection. With a hosted phone system, you do not need to invest in any expensive hardware.
  • The IT support required to run a hosted VoIP phone system is minimal, which is a sharp contrast to complex traditional phone systems. You can easily operate the system and customize it as per your needs, with little or no training.
  • With a hosted VoIP solution, you do not need to worry about capital expenditures that will depreciate over time. Instead, all that you have is an affordable monthly service, which will significantly boost the productivity of your business.
  • A hosted VoIP solution makes it possible for you to enjoy seamless communication at the workplace, even in the event of natural calamities, fires, and other crises. This is because you do not have any physical equipment on the premises, and hence there is no question of damage or interruption to services.
  • Hosted VoIP offers a great degree of flexibility. You can scale up, scale down, provide remote communications, and even open a new office branch, all without causing any disruption to the ongoing communication at your office.
  • The advanced features and functionality offered by hosted VoIP business phone systems can have a significant impact on your Austin business, helping to increase productivity and customer satisfaction.
  • With a hosted VoIP phone system, you do not have to worry about keeping a tab on the latest upgrades and constantly carrying out updates on your phone system. Your hosted provider shall offer automatic upgrades for the phone system, ensuring that you keep up with the changing technology.

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VoIP Solutions For Small And Medium Businesses In Austin Texas

by Administrator 18. November 2013 18:19

Folkerson Communications, LTD is a business phone systems and communications solutions provider with multiple locations across Texas, including Austin, Temple, Killeen, and Waco. If you are considering switching to a VoIP phone system for your small or medium business in Austin Texas, we can help you consider your options, and get the right phone system for your needs. We are committed to providing business owners with cost-effective communication solutions that provide world-class service in a feature-rich interface. By opting for our VoIP solutions for your business, you can cut down significantly on your communication costs, without jeopardizing service or stability.

Since our establishment in 1996, we have helped several businesses across Texas to make the switch to VoIP, and benefit from the cutting-edge technology that underlies this exciting communication system. With a VoIP phone system in place, you can benefit from a wide range of features, right from cheap long-distance calls, to video conferencing, voicemail-email integration, call transfer, etc. Not only does such a system help to improve the bottom line of your organization, but it also boosts employee efficiency, makes it easier to manage a remote workforce, and helps to improve customer satisfaction through smooth and efficient communication.

Folkerson Communications, LTD provides hosted VoIP services, which helps to further increase savings, by eliminating the need to invest in an initial setup for the phone system. In addition to this, you can also benefit from remote troubleshooting, which means that you do not have to have a dedicated IT staff for the management of your phone system. This scalable solution is ideal for small and medium businesses, with the process of adding new phone lines to the existing phone system being as easy as inserting new cable leads, without the need to refurbish the entire system.

The VoIP phone system for small and medium businesses at Folkerson Communications, LTD makes it possible for you to centralize all your business communications through features like centralized voicemail, centralized answering, centralized trunking, and a unified dialing plan. All our systems are implemented through the use of minimum hardware, to ensure a sustainable solution with ease of maintenance for your business. We put our experience and knowledge to use to design an ideal phone system for your company that scores high on design, implementation, and service. Call our Austin office today, at (512) 977-0055 to get a quote for a VoIP phone system for your business. 

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How Does VoIP Technology Work

by Administrator 4. November 2013 18:16

VoIP, short for Voice Over Internet Protocol has changed the face of long-distance communication, helping millions of business owners the world over to save on communication costs. Folkerson Communications, LTD provides hosted VoIP services to business owners across Texas, making it simple to switch from conventional PBX phone systems to VoIP. Our services are available across multiple locations, including Austin, Waco, Harker Heights, and Killeen TX. With all talk about the multiple benefits that VoIP has to offer to business owners, a commonly asked question is how exactly does it work?

The basic mechanism of VoIP calling is that the analog audio signals, which are transmitted when we talk, are converted into digital signals, and then sent to the receiver via the internet. Thus, by using VoIP software to make calls over the internet, it is possible to completely bypass the phone company, and hence save considerably on monthly communication costs. This revolutionary technology is being viewed as having the potential of completely changing the business communication within the organizations, as well as with clients and customers.

VoIP phone calls can be transmitted by three ways. The first and the most common is by the use of an ATA (Analog Telephone Adaptor), which makes it possible to connect a regular phone to the computer for use with VoIP. The second method is by the use of IP phones, which are specialized for handling IP call. With such a phone, you can make VoIP phone calls from any Wi-Fi hotspot. Finally, you can make VoIP phone calls from computer to computer, which is a good option for conferencing during the phone call.

By opting for our hosted VoIP phone systems, you do not have to worry about making a hefty initial investment, since we shall provide you with all the equipment that you need to get started. This means that we shall handle all the heavy lifting offsite, without you requiring any additional on-site hardware. In addition, it also ensures that the system remains scalable and remote troubleshooting is enabled. We shall also handle all your network and cabling needs, right from upgrading your LAN, to tweaking your cable infrastructure as per your requirements. If you shall like to switch to a feature-rich VoIP phone system for your Austin business, contact Folkerson Communications, LTD at (512) 977-0055 for information on how to get started.

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How To Evaluate VoIP Phone System In Waco TX

by Administrator 16. October 2013 20:20

A vast majority of Texas-based businesses have switched to VoIP phone systems, thanks to the range of benefits offered by this modern communication system, including lower costs and extensive features. Before you invest in a VoIP phone system for your business, it is important to evaluate the system, and have a realistic view of the benefits that your Waco business is getting the benefits that were expected from it. The following checklist guides you on how to carry out this evaluation:

  • Cost evaluation: As attractive as a VoIP phone system might seem from a cost perspective, it is important to evaluate all components in the cost evaluation. This should include required IT upgrades including switchers and routers, cabling costs, cost of increased internet bandwidth, and a dedicated fax line if required.
  • Quality of service: Since VoIP business phone systems essentially depend on internet services, there is a scope of dropped calls and downtime caused by variances in these services, such as viruses, regional disturbances, service attacks, etc. You need to consider this while evaluating the benefits of a VoIP phone system for your Waco-based business.
  • Scalability: What might be a great move for your business today, could end up costing you highly in the future, if you do not plan ahead. The same stands true for VoIP, in which scalability should be a top priority.
  • Customer service: When it comes to VoIP, customer service is more important than ever, because if anything goes wrong with your phone system, the last thing you want is to keep waiting for prolonged periods. You can call the customer care number to see how long the wait times are, or contact previous customers to ask about their experience.

The benefits offered by VoIP for business communication cannot be denied. However, like any other critical business decision, it is important to adopt due diligence before adopting VoIP for your business. If you are looking for an experienced and reliable VoIP service provider for your business in Waco, TX, you can visit us at Folkerson Communications Ltd. We are located at 1412 S Robinson Dr, Waco TX. You can also call us at (254) 662-2255.

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Telecommunications Solutions In Waco TX

by Administrator 4. October 2013 16:08

Folkerson Communications, LTD is a telecommunications company with branches across the Central Texas area. Since its establishment in 1996, we have been dedicated to providing coming-of-age and cost-effective services to our clients. Our industry-leading experience makes us a name that you can trust while looking for business phone systems in Waco TX. No project is too big or too small for us. Right from small offices with 1-50 phones, to large establishments with more than 1000 phones, we have expertise in meeting all sorts of telecommunication needs.

Our specialties include VoIP, Wireless, Voice Mail and other contemporary communication features for single offices as well as multi-location setups. We provide a comprehensive solution for the communication requirements of your company, starting from the initial phases of consultation and installation, going on to the implementation and service of these systems. We specialize in the design as well as sales of phone systems, peripherals and specialty applications for offices of all sizes. Our VoIP phone system services for small to large businesses are the best in the industry in Waco, laden with features that will make a true difference to the productivity of your workplace.

By choosing Folkerson Communications, LTD as your telecommunications provider, you shall be gaining access to the best-of-breed manufacture resources and support, as well as a wide-reaching resource of product knowledge. Whether it is network configurations or call center applications, you can be sure to get the most superior service in all respects. We lay special emphasis in providing this high level of professional service to each of our customers, ensuring an unmatchable experience. You can contact us online or via telephone at (254) 662-2255 to access this abundant resource of knowledge. We shall be glad to assist you with any questions that you might have regarding your current vendor, as well as guide you on your best options if you are considering switching to a better service.

 Apart from office phone systems and VoIP, our areas of expertise also include data networks and structured cabling. We provide LAN and WAN installation and services, handling upgrades of existing networks, as well as new installations. Our certified technicians can also fulfill all your structured cabling requirements, right from adding an extension to setting up the entire voice and data infrastructure for your office building. The list of telecommunications brands that we specialize in includes NEC, SAMSUNG, LUCENT, ESI, WIN, MITEL, NORSTAR, PARTNERS, PANASONIC, and TOSHIBA. Contact us on our 24X7 helpline right away to know how we can help you enhance your office telecommunications.

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Phone Systems Provided By Folkerson Communications

by Administrator 16. September 2013 16:09

Folkerson communications is a one-stop destination for all your office communication needs. No project is too small or too big for us. Right from small telephone systems consisting of 1-500 telephones, to large ones with over 1000 phones, we can cater to all your needs. Our specialties include single office, multi-location office, call centers, wireless phones, VoIP, etc. Our experience of over 30 years in the telecommunication industry helps us to deliver that competitive edge to your business. Our aim remains to offer reliable solutions within a budget.

If you are looking to switch to a VoIP phone system for your Waco business, we can help you to choose the right package to meet your business needs. We shall provide you with services

at every stage of the process, including the initial consultation, design specifications, peripherals, phone services, installation, implementation, and sales. The phone system brands that we deal in include:

  • NEC: An increasing number of Central Texas businesses are opting for NEC phone systems, which offer a wide range of cutting-edge applications. A branch of the UNIVERGE family of desktop phones, NEC’s office communication solutions include desktop phones, wireless LAN phones, DECT phones, and softphones. The advanced features and customizable options such as attendant consoles and voice conferencing, make them ideal for small and medium businesses.
  • ESI: When it comes to ESI, the name itself is enough to speak volumes of the quality that this brand offers. The easy-to-use features in our ESI integrated phone systems fulfill all the communication needs of your business, while saving both time and money. These phone systems deliver a wide range of advanced options, including video and call logging, access control, presence management, and unified communications.
  • MITEL: Folkerson communucations also deals in telephone systems from MITEL communications solutions. MITEL offers a high level of technology innovation in the world of business phone systems, with its interoperability giving you the freedom to choose the features that you want. This brand understands the changing needs of business communication, making it possible to overcome challenges like managing a remote workforce, or seamlessly shifting between mobile devices and desktop computers.

Contact our service representatives at Folkerson communications to know more about the phone systems that we provide, and to help us choose the best one for you. Our industry leading experience makes us a reliable provider for your communication needs, and a name that you can trust.

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Business Phones Waco TX: The Basics

by Administrator 4. September 2013 13:48

The basic factors to consider when buying a phone system for your business are the size of your business, your budget, and your requirements from such a system. Having the right business phone system can go a long way in establishing a positive line of communication with your customers, important business contacts, suppliers, etc. In addition to this, it can also boost efficiency at your workplace, by facilitating streamlined communication between employees. The following list describes some of the key features that you should look for in a business phone system:

  • Auto attendant: This feature serves the purpose of a receptionist, helping to route incoming calls to the right station. It gives a big-business feel to the business, while also saving time and increasing customer satisfaction.
  • Conferencing: Almost all business phone systems in Waco TX are incorporating this feature, owing to its immense relevance in the present-day scenario of long-distance communication and data sharing. Conferencing helps to save on the expense incurred in making long-distance calls, along with helping multiple parties to participate in virtual meetings.
  • Voice mail to email integration: While voice mail has been around for decades, its integration with email comes as a new and welcome feature in modern telephone systems. You can view transcripts of all your voicemail through your home computer, hand-held device, or even shared computer, on your email.
  • Backup power: The last thing you want is a power outage causing an important conversation with a client to get disrupted. Ensuring that your phone system comes with sufficient power back-up is a simple step to avoid such glitches.
  • Remote location: This is an exciting new feature that Waco TX businesses with a remote workforce can employ to keep their employees connected. All that you need to do to reach a remote or offsite employee, is dial an internet extension that will directly connect to him.
  • Find me/ Follow me: This is becoming a ubiquitous feature in business phone systems, for its application in making employees reachable despite their location. Just because an employee is not at his office desk does not mean that a customer must keep waiting or leave a voicemail. This feature will automatically locate the employee through their last login, and forward the call to the next available number.
  • Computer Telephone Integration: Despite being costly, this option is great for businesses that rely on computer data for customer service. The number displayed on the caller ID is automatically transmitted to the computer screen, causing all the data related to the caller to display on the screen.

We, at Folkerson Communications, LTD can walk you through your choices and make sure that you get reliable and cost effective business phone system in Austin, TX. We also assist you with any features that you do not understand and that you might require. Contact us at 512-977-0055 to avail our first class services.

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Revolutionize Your Hospital Communications With VoIP Phone System

by Administrator 19. August 2013 20:30

The popularity of VoIP communication systems among healthcare systems is on the rise, with the mobility offered by such a system to the hospital staff being a major advantage in a hospital setting. The increase in communication and collaboration that is made possible by VoIP calling helps to reduce costs while also increasing employee productivity and the quality of patient care.

The key advantage of VoIP calling in a hospital is the communication-on-the-go that is achieved through such a phone system. This is especially significant for medical personnel, for which it is not practical to remain seated at a single desk all day long. Traditional phone systems end up being no better than voice message box, with two-way communication being a rarity using them.

In addition to encouraging mobile communication, a VoIP phone system is also being used to streamline communication in the healthcare environment in several hospitals in Austin, by integrating data, voice, and video requirements in a single infrastructure. By employing such a system, the entire patient records in the hospital can be digitalized, making retrieval of this data a lot easier and quicker.

Patients can also benefit from the feature of videoconferencing, which makes instant specialist consultations possible, encouraging collaborative treatment approaches. The use of advanced healthcare IT applications like Electronic Medical Records (EMR), Positive Patient Identification (PPID), Picture Archiving And Communication Systems (PACS), Computerized Practitioner Order Entry (CPOE), etc. have a significant positive impact on the quality of care offered.

VoIP can also help in cost-cutting, through technological convergence, as well as cheap long-distance communication and video conferencing. In addition to wireless IP phones, VoIP telephone systems are also being used for a variety of other voice and data systems in Austin hospitals. These include- wearable badges, IP phones for nursing stations, teleconferencing phones, etc. These phone systems also make it possible to communicate in different languages through in-build translation features, which is a valuable benefit in hospitals catering to diverse communities.

Such a system is also a lot easier to manage and protect as compared to a conventional telephone system. The I.T. staff can manage the phone system through a centralized network, which reduces the complexity of the system significantly, making it possible to deploy the I.T. staff to more advanced projects. With the total payback period for a VoIP phone system in a healthcare organization averaging around 18-24 months, this is being viewed as a worthwhile investment by most hospitals.

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VoIP Voicemail Can Benefit Businesses In Austin- How?

by Administrator 5. August 2013 19:15

Voice Over Internet Protocol (VoIP) voicemail is an integral feature in most business phone systems, which can go a long way in retaining customers and boosting productivity. Deciding to skip on the voicemail feature could end up with a heavy price for your Austin business, since customers and clients are not likely to call back if their call was missed. With VoIP voicemail, you can move about freely, and even leave your desk for a short break, knowing that any important callers will leave a voicemail. VoIP voicemail incorporates certain additional features, which offer a significant edge to the business, when compared with the voicemail in a traditional phone system.

No wonder, most Austin businesses have switched to VoIP calling systems, equipped with the pro-business voicemail feature. One of the most appealing features of VoIPvoicemail, is that it comes with an option for voicemail-email integration. This means that you do not have to wait for until when you are back to your office desk to access the voicemails. You can get them directly in your email inbox, making it easy to sort them out based on their priority, and also maintain a record of important voicemails. You can choose between getting a full text transcription of the voicemail, and getting the original voicemail as an attachment in your email.

Another useful feature that VoIP voicemail has to offer is visual voicemail. This offers an interesting merge between voicemail and video conferencing, allowing you to see the person leaving the message. This feature is becoming increasingly common among small and medium businesses, because it leaves a striking impression on the caller, working well for the business’ image. Using VoIP voicemail for your business also allows you to customize greetings, making sure that callers do not always here the same pre-recorded message whe

n they are not able to reach you. For instance, if you are away from your desk for just ten minutes, you can let your callers know that, from an instantly-recorded message.

In addition to this, such customized greetings are also perhaps the easiest way for a business run from home, or a small business to strike a “big-business” impression on callers. All in all, VoIP voicemail helps callers to have a seamless experience, while also ensuring that no important calls go missed. This feature is easily accessible to employees at all times, and highly customizable, hence making it a favorable addition to any business phone system.

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