Business Phone System Essential Features

by Administrator 4. July 2013 20:20

When it comes to a business phone system, you need to consider a lot more than just being able to make and receive phone calls. Modern phone systems are loaded with a host of additional features that can go a long way in boosting the productivity of your business in terms of inter-office as well as intra-office communication. The key consideration should be choosing a set of features that enhance the efficiency of your business, without ending up being redundant. Here’s a look at some of the most essential features to consider while investing in a business phone system:

  • Video conferencing- Video conferencing is a must-have feature in all modern business phone systems. You can save a substantial amount of money through video conferencing, by eliminating the need to travel for business meetings. In addition to that, you can also make use of this feature for delivering effective business presentations that can have a stronger impact than a traditional voice call.
  • Auto attendant- This is a great feature to give a “big-business” feel to your enterprise. A large number of Austin-based businesses are now opting for this feature. When a caller calls on the office line, the call is answered by an automatic system, which then redirects it to the concerned department.
  • IVR- Short for Interactive Voice Response technology, this is a useful feature for businesses that need to collect customer data. This helps in offering customer support even when the business is closed, by automatically retrieving data specific to a particular customer.
  • Call recording- Call recording is an efficient way to monitor the performance of customer service representatives, and exercise efficient quality control. In addition to this, it can also be used to retrieve calls made by customers in case of any complaints.
  • CTI- This stands for Computer-Telephone Integration, which unifies the telephone system with your computer. When a customer calls, the caller ID gets displayed on your computer screen, along with the complete information about that particular customer.
  • Call forwarding- Almost all modern telephone systems have this feature, which makes it possible to handle office communication on the go. For instance, if your business is in Austin, and you are visiting San Francisco, you can still receive and make phone calls using your office number. This feature is also useful in managing remote employees, and hence saving on office space and resources.

We, at Folkerson Communications LTD, provide you with reliable and cost effective solutions to all your business telecommunication needs. We offer modern business phone systems suitable for small, medium and large business enterprises. For any further information or query, call us at (512) 977-0055.

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