Essential Phone System Features Every Business Needs

by Administrator 12. August 2015 11:40

Phone systems are a critical component for the smooth and efficient functioning of every business. It is imperative to pick the right one that perfectly suits your organization’s needs and finances. However, with a large number of innovative phone systems offering a host of advanced features, it can be quite easy to get confused. Knowing about the uses of each feature and how it can deliver better customer services is the key to choosing the right phone system.

Here are some of the features that must be incorporated in your business phone system:

  • Call Forwarding: With this feature, employees who are routinely out for field visits or working from home can stay connected to their office. It allows them to automatically transfer the calls on the office phones to their mobile numbers. Some business phones also offer a hunt group feature, in which the calls are directed to a chain of phone numbers and finally to voicemail, if not answered.
  • Automated Attendant: The automated attendant feature will ensure that your inbound calls will always be responded to, even when your staff is not available. It serves as an alternate receptionist and is essential to present a professional first impression before the clients or potential customers. Automated attendant comes with several customization options which help to efficiently deal with large call volumes.
  • Call Conferencing: This feature allows multiple extensions of the phone line to join the same discussion. With call conferencing you can easily conduct meetings or discuss targets with all the employees at the same time, regardless of their physical location. 
  • Call Recording: This feature is essential to assure quality and improved services to the customers. Businesses even record calls to train new employees and improve accuracy in conversation with the clients. Recording also helps to review important topics discussed or orders received through phone calls. 
  • Voicemail To Email Transcription: Some phone systems allow you to transcribe your voicemail messages and send them to your email Id as text files. This way, you can easily and quickly view, delete, search or sort all your voicemails. You can also access your voicemails from any location across the world.  
  • Music On Hold: If you need to handle several inbound calls or require to put your callers on hold, this feature is a must have. Music on hold will let your callers listen to a soothing tone while waiting for someone to answer their query.

We, at Folkerson Communications, Ltd., provide advanced business phone systems in Killeen, TX. For more information, you can call us at (254) 698 – 0016 or visit our office at 701 Sun Meadows Dr, Harker Heights, TX 76548.

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