Features Of Business Phone System

by Administrator 4. July 2014 19:53

In any business model, big or small, an efficient telephone system is required which helps organizations manage their day to day needs. Business phone systems have capabilities that extend far beyond than a traditional telephone. Even though technological advancements have made traditional telephones obsolete, business models prefer using phones for communicating with their clients. They are necessary as they connect employees, help serve customers, let employees collaborate, provide effective communication in real time and come loaded with many features which make them essential to be deployed.

Following are the key features of a business telephone system:

  • Auto Attendant - Auto attendant works like a receptionist for your company 24 hrs a day and directs the caller to the extension number of the recipient they wish to speak to.
  • Conferencing - To have a conversation with a number of people, business phones allow you to connect to more than two participants.
  • Call Forwarding – With this feature, calls can be easily forwarded or redirected to an alternative number or Voicemail in case an employee is not available on a particular number and this helps avoid missing out on important calls.
  • Call Hold – As the name suggests this feature can be used to discuss important matters in between a call.
  • Redial – It is the feature that enables to dial the previous number with a single button.
  • Paging – Paging helps to make important announcements in an organization and locate someone.
  • Speed Dial – For easy access to certain numbers, speed dial comes in handy where you can reach any number by dialing just one number.
  • Music on Hold – To keep users entertained while they are on hold some music or advertisement can be played.
  • Automated Directory – It helps to look up specific destination number of the person you are trying to call and routes calls to specific extension numbers.
  • Voicemail - In order to check on calls that could not be attended due to some reasons, Voicemail is a feature that records your messages and lets you follow up on those calls.
  • Call filtering - Phone systems display the number of the caller on the screen and let you identify who the caller is which in turn helps you save time by ignoring unwanted calls.

It is not necessary that all the features provided by a business phone system are seemingly relevant to every business environment. It depends on a company's needs and they can configure what features they need integrated to their phone systems to save costs and obtain high performance.

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