Answers to common questions about our services and technology
Everything you need to know about cloud-based business phone systems.
A hosted phone system (also called cloud PBX or hosted VoIP) is a business phone system where the hardware and software are maintained off-site by a service provider. Instead of buying and maintaining expensive on-premise equipment, your phone system runs in the cloud.
You get enterprise-grade features like auto attendants, voicemail-to-email, call routing, and conference calling — without the capital expense. We handle all the management, updates, and maintenance.
Yes. We ship and support hosted phone systems anywhere in the world. Our cloud-based phone systems work wherever you have an internet connection. We handle the configuration, ship the phones pre-programmed and ready to use, and provide full remote support no matter where your team is located.
Pricing depends on the number of users, features needed, and your specific business requirements. Hosted phone systems typically cost a predictable monthly fee per user, which includes the phone hardware, all features, maintenance, and support.
Contact us for a free, no-obligation quote tailored to your business.
Traditional phone lines (analog or POTS lines) transmit voice over copper wiring. VoIP (Voice over Internet Protocol) converts voice into digital data and transmits it over your internet connection.
VoIP offers better call quality, more features, lower costs, and greater flexibility. Most businesses today are transitioning to VoIP as carriers phase out traditional copper lines.
SIP trunking is a method of delivering phone service over the internet to your existing phone system. Instead of traditional phone lines (PRI/T1 or analog), SIP trunks use your internet connection to carry voice calls. This typically reduces costs significantly while providing better reliability and more flexibility than traditional phone lines.
Yes. We handle the number porting process to transfer your existing phone numbers to your new system. This process typically takes 1–2 weeks depending on your current carrier, and we manage the entire transition so there is no disruption to your business.
Unified Communications as a Service (UCaaS) combines your business phone, video conferencing, team chat, file sharing, and collaboration tools into one integrated cloud platform. Instead of juggling separate vendors for voice, video, and messaging, you get one intuitive system that works across all your devices — desktop, laptop, and mobile.
This simplifies management, reduces costs, and gives your team a seamless experience whether they're in the office, working from home, or on the road.
Yes. We offer Microsoft Teams integration with advanced calling capabilities including call queues, SMS, call monitoring, whisper, and barge features. This allows your team to make and receive business calls directly within the Teams environment they already use — no need to switch between applications.
Yes, we handle end-to-end migration from any legacy or on-premise phone system to a cloud-hosted solution. We manage the entire process — including hardware removal, number porting, system configuration, and user training — with no downtime to your business. Many of our customers have switched from aging on-premise systems and immediately seen cost savings and improved features.
Absolutely. Cloud-hosted phone systems are ideal for remote and hybrid work environments. Your employees can use their business phone number from anywhere using desktop or mobile apps. They can seamlessly switch between devices without dropping a call, join video conferences, and collaborate via team chat — all from one platform.
We specialize in unified systems that work seamlessly across locations and devices, keeping your entire team connected no matter where they work.
Yes. Our hosted phone solutions include detailed, real-time usage analytics and call reporting. You can track call volume, monitor performance, manage costs, and gain insights into how your team uses the phone system. Reports can be customized to your needs.
Yes. We offer Contact Center as a Service (CCaaS) solutions that provide omnichannel support — voice, email, and chat — all in one platform. Features include smart call routing, interactive voice response (IVR), real-time analytics, and integration with Microsoft Teams. Whether you have a small customer service team or a large call center, we can build the right solution.
What to do when something goes wrong and how we can help.
Call us immediately. For existing customers, we provide same-day emergency response for system-down situations. You can reach us at:
You can also submit a service request on our Contact page.
VoIP phones require a reliable internet connection with sufficient bandwidth. For most businesses, a standard business-grade internet connection works well. We assess your current internet service as part of our consultation and recommend upgrades if needed. We also work with multiple carriers to find the best connectivity solution for your business.
With a hosted phone system, calls can be automatically rerouted to cell phones, another location, or voicemail if your internet connection is interrupted. This built-in failover is one of the key advantages of hosted systems over traditional on-premise equipment, which goes completely down during an outage.
For system-down emergencies, we provide same-day on-site response in Central Texas and immediate remote support for hosted phone system customers worldwide. We understand that downtime costs your business money, and we treat every emergency with urgency.
What to expect when you partner with our team.
We're a locally owned, family-run business with over 20 years of experience. When you call us, you talk to a real person who knows your account. We provide personalized service, same-day emergency response, and a team of certified technicians who take pride in their work. We're your technology partner, not a faceless corporation.
We work with businesses of all sizes and industries — from small offices with 5 phones to large enterprises with hundreds of users. Our customers include professional offices, healthcare facilities, law firms, manufacturing companies, school districts, churches, government agencies, and more.
Our managed services program includes proactive 24/7 monitoring of your network infrastructure, quarterly health check-ups, patch management, security updates, help desk support, and rapid response to any issues. We act as your outsourced IT department, handling the technology so you can focus on your business.
We offer both options. Our managed services program provides comprehensive coverage under a predictable monthly fee. We also offer time-and-material service for businesses that prefer flexible, pay-as-you-go support. We'll recommend the option that makes the most sense for your business.